Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,799 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,799 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Anonymous

Tower 5 star review on 11th January 2026

Anonymous

266

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is the perfect product big enough to cook for all the family and cook different meals at the same time. Its not too big that it tales over but just perfect i would highly recommend this product it has made cooking so mich easier”

Helpful Report

Posted 9 years ago

“Over the past few weeks I have had the pleasure of dealing with several of your customer service team. I must take this opportunity to congratulate you on having such polite and efficient members of staff. I have been treated in a very professional and considerate way by all of them, even though my problem has not been straight forward. A few days ago I had need to call once again as my delivery was incomplete and the wrong colour. My call was answered by Katie Stevenson, who I must congratulate you on, she dealt with my problem in an utmost caring and professional way, making me feel totally at ease. Katie went out of her way to help me and left me feeling very blessed by her kindness and consideration towards me, even going to the length of calling me to ensure my replacement had arrived and that I was completely happy. Having spent much of my life in a management capacity, (NHS and National Trust) I cannot emphasise enough how much of a valuable member of staff Katie has been in promoting Tower as having an excellent Customer Service. I would be delighted to know that Katie was a member of my team! Very many thanks Tower and especially Katie.”

Helpful Report

Posted 9 years ago

Good Afternoon Carol, I would firstly like to thank you for your positive feedback and kind words. It was a pleasure helping you with your enquiry, I was only doing my job so I was overwhelmed to read such a positive review from yourself. As a Thank you we would like to send you a free gift, I will contact you directly to discuss this with you. Thank you again.

Posted 9 years ago

“brilliant product design by tower. well thought out for a busy family kitchen.”

Helpful Report

Posted 9 years ago

“Just bought the spudnik spiralizer (from a different suppler) it's one of the best products of its kind on the market, for a diabetic being able to enjoy a healthy spaghetti dish without all the carbs is a dream come true. Using carrots courgettes and other root vegetables makes a delicious change.”

Helpful Report

Posted 9 years ago

“I love the ceramic interiors - I've cooked on them several times now and not had to use any oil; lovely, non-stick surface means they're easy to clean too.”

Helpful Report

Posted 9 years ago

“Powerful, so it's quick to boil. The glass makes it easy to see how much water is in it and the blue light makes it obvious when it is switched on. The capacity is good also. The only design fault is that the lid does not open to a full 90 degrees, so it is difficult to fit the kettle under our tap. the hinge on the lid is also rather flimsy, so I am concerned that it may not last long.”

Helpful Report

Posted 9 years ago

“I have several tower products in my kitchen and I'm so pleased with them I've just replaced my iron with a tower ceraglide turbo iron excellent !!”

Helpful Report

Posted 9 years ago

“I'm very please with this purchase, easy to use and super quick to cook.”

Helpful Report

Posted 9 years ago

“My wife and I purchased a Tower Spudnik Spiralizer. It came with 2 extra storage containers, the main unit has 1 storage container that fits to the base of the machine. We have another Spiralizer that was purchased from a well known kitchen item retailers and I was impressed with this first one but the Tower Spudnik Spiralizer is far superior in design, functionality, quality and costs much less. I am very happy with this purchase. I would recommend this product to anyone.”

Helpful Report

Posted 9 years ago

“I bought this to replace a tower convection cooker that had failed. I have previously had both a phillips air fryer and an actifry neither of which lasted very long outside of the guarantee. I was not expecting much as this was half price compared to them. How wrong could I be, the fact that the pan is dishwasher proof is a definite plus but I have been wowed by what I can cook in this frozen pasties perfect, chicken nuggets and chips for the kids perfect, chicken portions, waffles, sausages, bacon. I am seriously thinking of what I can cook so I can use it more. I can honestly say I am a very happy buyer and would not hesitate to recommend it and love experimenting with it, this has now made my cooker almost redundant, going to try Indian food in it tonight. Dont look any further buy this!!!”

Helpful Report

Posted 9 years ago

“I am delighted with my new Tower 7.5 litre stainless steel pressure cooker. I often cook extra quantities to freeze and this model fits the bill perfectly. The diameter is the same, it's just a bit taller than my old 6 litre pressure cooker. It's so simple and quick to use and it looks really good too.”

Helpful Report

Posted 9 years ago

“I really like this kettle, was looking for one like this for ages, had a budget of £30.00, lots of the other kettles were more expensive... but to be honest this was the best looking and the easy of the lid opening did help... it even better when plugged in and working the base of the kettle lights up blue lights... A1 item”

Helpful Report

Posted 9 years ago

“Having used air fryers before, I was just expecting this product to not come up to the standard I'm used to.....and I was so so wrong...it's fabulous. Would highly recommend.”

Helpful Report

Posted 9 years ago

“Good value for money but would like a proper cook book for it.”

Helpful Report

Posted 9 years ago

Good Afternoon, Thank you for your review, I am sorry to hear you have not received a recipe book, I will be in contact with you directly to send you a copy of this. Kind Regards

Posted 9 years ago

“I purchased this to replace a very similar Russell Hobbs kettle when its lid hinge failed after only 3 months of use. The Tower 3kW Glass Kettle seems stronger, neater and very stylish - and it was £10 cheaper. So far it has been excellent. I really like the glass body. It is neat, very easy to clean, looks good and makes judging the water level and boil status very easy. The blue LED lighting when on is a nice touch too. The pouring and boil cut-off also work well. My only criticism is that the heating should be spread across the whole base boil plate. Currently it "boils" over a very small part of the base plate, which focusses any scaling there and may eventually erode the base plate there. Perhaps the best kettle that I've ever used or purchased and at a good price too.”

Helpful Report

Posted 9 years ago

“I purchased this Tower Glass kettle to replace a virtually identical Russell Hobbs one which I used for 3 years until the pop-up lid finally fell to pieces. It seems that most kettles have these pop-up lids which use a very complex arrangement of delicate plastic parts with little springs and tiny screws holding it all together. They seem doomed to failure after repeated boiling which affects the plastic making it prone to splitting in these delicate areas. I would much rather have a pull off lid. Manufacturers take note: most customers would prefer this to a lid which doesn't last and once the lid has failed the kettle has to be discarded - what a waste. Anyway I am taking a chance on the Tower kettle but I can see that the lid is already not sitting flat on the surface of the kettle top (after only 2 weeks). It still works fine but I think it will be only a matter of time ... I really hope that I'm proved wrong and that Tower have come up with a quality product for a reasonable good value price. I wasn't prepared to spend more as all modern kettles seems to have these failure prone pop-up lids. Everything else about the kettle looks good - the little blue lights that come on are nice and bright and it boils and switches off as it should - so far. However as I've only had it for 2 weeks it's a bit early to make a judgement.”

Helpful Report

Posted 9 years ago

“I bought my Air Fryer this week. It is easy to use and it cleans itself, what more could I want. The product looks good, special rubber feet for safety. so far so good. won't want to use my full size cooker.”

Helpful Report

Posted 9 years ago

“Nice design. Well built. So easy to use and makes great coffee. Would highly recommend it to those looking for a simple to use but high quality filter coffee maker.”

Helpful Report

Posted 9 years ago

“Tower 6litre pressure cooker. Purchased this item from Ideal World at a good price. Nice piece of kit. put some beef into pot together with some strong ale and I hour later had succulent meat for a delicious steak an ale pie. I would recommend this product.”

Helpful Report

Posted 9 years ago

“Tower 6litre pressure cooker. Bought this item from Ideal World at a very good price. Very nice piece of kit . Put some beef into the pot together with some strong ale and 1 hour later had succulent meat ready for a lovely beef and ale pie. I recommend this product.”

Helpful Report

Posted 9 years ago

Tower is rated 4.2 based on 5,799 reviews