Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,799 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,799 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Anonymous

Tower 5 star review on 11th January 2026

Anonymous

266

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a Tower Halo Air Fryer. Excellent results getting food ready and on the table. It is so versatile and easy to use. Also bought a Tower 1.7litre kettle. Loving it. Very quiet and looks classy.”

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Posted 10 years ago

“Beautiful product. I bought the one touch 6ltr pressure cooker its very easy to open and use. Absolutely lovely looking.”

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Posted 10 years ago

“Purchased two frying pans, very good quality and finish , Excellent value”

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Posted 10 years ago

“Very efficient purchase. Arrived in good time. Great product exactly as advertised.”

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Posted 10 years ago

“Bought as a replacement for a Kenwood that had died after 13 months. Kettles need to be more than pretty, they must be functional and not annoying within days of use: they should also last years (take heed Mr Kenwood). This kettle has a 3KW element so great for rapid boil; the glass body makes it very easy to see the water level and the blue LED light is a bit silly but a nice gimmick. The base is sturdy and very easy to locate the kettle on 360 degree base (they are not all like this). My wife's initial comment was that it was a bit heavy but she has got used to it. I would like to see the lid open another 20 degrees or so to make filling simple and not just easy. At less than £30m it was very well priced and much below the £120 plus asked for "designer brands" who had obviously never seen a kettle! Apart from that I am very impressed; just hope it last more than 13 months. Love the extended warranty by the way.”

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Posted 10 years ago

“I bought a pressure cooker and very happy with it. Cooks fast and energy efficient”

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Posted 10 years ago

“good size and nice looking ceramic pan and well maked”

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Posted 10 years ago

“These are great”

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Posted 10 years ago

“I recently purchased the nine piece ceramic saucepan set and am delighted. In the box was a promise of a 50% off next purchase. How do I actually obtain this. I would like to purchase the book The complete guide to ceramic pan cooking. Would this be covered.”

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Posted 10 years ago

Good Morning, We will be in contact to discuss your options regarding the discount. Kind Regards

Posted 10 years ago

Good Morning, Thank you for your review, we will be in contact with you directly to discuss your options regarding the discount codes. Kind Regards

Posted 10 years ago

“I would have liked the option to purchase a recipe book to go with my Tower Dry air fryer . However, through experimentation, I have discovered that it can be used as a mini oven for almost anything that can be cooked from frozen eg. Fish cakes, fish fillets, scampi, fish fingers. It is also ace for warming up pastry products (not frozen) rather than turning on the oven or using the microwave - which usually results in soggy pastry - NOT an issue in my Tower machine.”

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Posted 10 years ago

“Just received the 9 piece pan set from ideal world. Fantastic. No mess, no stick, no hassle to clean.”

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Posted 10 years ago

“I bought the 7 piece set of the tower pans less than 2 years ago thinking that because they have a 10 year guarantee they are durable and reliable. I WAS VERY WRONG!! I haven't cooked pancakes for my children for a long time. The 'pancake' pan is still new, but sticky and unusable! The other pots are worn off and none of them are non-stick!! Yhe screws of 2 lids are also rusty. Why do you sell substandard products and pass them off as superior? I wasted money on the 7 piece Tower set!! I want my money back, or give me the genuine pans that would last 10years! I still receive emails from yourselves marketing your products. Are the rest of your products genuine? I feel that it's only fair that people should be warned that they're fake. I am waiting for your response.”

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Posted 10 years ago

“Excellent product, well made, very easy to use. I have used this for many things now they have been cooked to perfection, moist and full of flavour. Far better than the other cooking products I have used.”

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Posted 10 years ago

“Tower air fryer , excellent item so much healthier than normal fryer , and much better than the round air fryers easier to clean and quicker to use”

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Posted 10 years ago

“The cerasure ceramic pans are by far the best set of pans we have had.Needs no or very little oil for frying so therefore eat healthier meals.Cleans very very easily, would recommend these pans to anyone.Great product”

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Posted 10 years ago

“Classic design but so much better. Not heavy when full like stainless steel. Great safety feature with locking handles. Very good price compared to the others available. I cooked a medium chicken in 15 minutes! Super fast. Tower are so confident in their product you get a ten year guarantee which I have extended to twelve years with their offer.”

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Posted 10 years ago

“Cerastone 28 cm saute pan Super pan, useful as simple frying pan but deep enough for risottos etc. I will be purchasing the small fry pan soon! One complaint- the website for registering product is far from easy to use. I could not find the batch no. on the package and it wanted an extra address field filled in even though this is not necessary for my address.”

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Posted 10 years ago

Good Morning, Thank you for your review. We will be in contact with you directly to discuss your options. Kind Regards

Posted 10 years ago

“Bought the T17005 Airwave healthfryer 3.2 ltr. very pleased with this item. Does everything it says on the box... which is a lot!!!!!”

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Posted 10 years ago

“Cerasure 24cm sauté pan with lid. Really pleased with this as it is just the right size and takes about 2 litres of liquid - we were replacing one of the same size but finding one shallow enough to 'fry' as well as sauté was difficult. So I thought back to what products I used years ago and looked up Tower. Bought online as there seems nowhere that stocks this range locally to where I live.”

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Posted 10 years ago

“I looked at a number of options but liked the the simplicity of the Tower pressure cooker. Seems a good solid pan with locking handle. I bought it from Argos and was very happy it was in their homeware sale. This made it exceptional value for money. The only slight criticism is that the booklet makes reference to a trivet but there isn't one provided with this model. My previous pressure cooker had a trivet which I found very handy when cooking joints of meat. The pan reaches pressure quickly and does a good job. I like the Tower website”

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Posted 10 years ago

Tower is rated 4.2 based on 5,799 reviews