Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,888 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,888 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent products and speedy delivery”

Helpful Report

Posted 5 years ago

“I came to the Tower website to buy some items for the communal kitchen/lounge of the retirement flats where I live. The other residents and I picked the Rose-Gold range, which looks very stylish and modern (we may be old, but we still have good taste). The website is well-designed and easy to use, and although a couple of the items we want were not in stock (there is a pandemic, after all) we went ahead and ordered what was available. Delivery was very quick, and we are delighted with the microwave, toaster and kettle that we have so far. Looking forward to adding the canister set and sensor bin soon.”

Helpful Report

Posted 5 years ago

“Brought handheld mixer very good”

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Posted 6 years ago

“Bought a fish rack about a year ago and a couple of the glass hooks had broken over time. Emailed to find out if it was possible to find replacements and was helped by Azmina who kindly went to the trouble of finding a couple despite them no longer being available on the spares section of the website. Fantastic initial product, hence not wanting to just replace it. Only improved by even better customer service. Thank you.”

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Posted 6 years ago

“Good quality products, quick delivery!”

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Posted 6 years ago

“Great selection of products as well as great quality.”

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Posted 6 years ago

“Am very happy with the ceraglide iron. At first I had a problem thinking the iron did not work but realised I was not turning the temperature dial.”

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Posted 6 years ago

“Purchased a tower air fryer last week and have already had lots of use to make my meals more healthy, love it”

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Posted 6 years ago

“I purchase from shop Table Blender and required extended warranty looks good product date of purchase on 24/10/2020.”

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Posted 6 years ago

“Wow we got a tower tcw10 carpet washer and didn't know how dirty the carpet was what a different that made I would recommend it to anyone”

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Posted 6 years ago

“Fryer has simple to use controls easy to clean love it”

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Posted 6 years ago

“Purchased a 1.6 litre Tower Vortx air fryer on a whim. Had intended to buy a conventional fryer, to replace an old one, and so pleased that I bought this instead. Ideal for solo cooking, does the job perfectly without those horrid frying odours around the house, using a fraction of the oil. Food cooks beautifully and it's much healthier. Great product.”

Helpful Report

Posted 6 years ago

“Bought a Tower health fryer last week. Used it twice Already and I love it. Heard many great reviews and can’t wait to try different recipes.”

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Posted 6 years ago

“Great set of pans. Easy to clean and not too heavy for me.”

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Posted 6 years ago

“Great set of pans. Easy to clean and not too heavy for me.”

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Posted 6 years ago

“I purchased this Tower CeraGlide cord/cordless iron yesterday. I was a bit skeptical to start with as it was not as heavy as my previous iron. However, the minute l started ironing, it was like l had never used any other iron. It glided through the creases and l found that l did not have to keep my finger on the steam button all the time. I found it very comfortable to use, and for the price l was very pleased with this product.”

Helpful Report

Posted 6 years ago

“LARGE EFFICIENT KITCHEN BIN WITH SENSOR OPENING. JUST AS I ORDERED”

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Posted 6 years ago

“air fryer was easy to use for my first time instructions were very clear and made everything very clear”

Helpful Report

Posted 6 years ago

“Just purchased a Tower smoked glass kettle and it appears to be all it claims to be. It is a very attractive item and is outstanding in our kitchen. 3 year warranty/guarantee is very comforting.”

Helpful Report

Posted 6 years ago

“Amazing customer service! Item came promptly!”

Helpful Report

Posted 6 years ago

Tower is rated 4.1 based on 5,888 reviews