Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,866 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,866 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous customer service, helpful, fast service. Love my Tower Air Fryer. Thank you so much for all your help.”

Helpful Report

Posted 5 years ago

Hello. Thank you for your lovely review! We're so happy that you found our customer service brilliant and are loving our products too! 😊 Take care. Carina @Towerhousewares

Posted 5 years ago

“Absolutely brilliant, fast and efficient, friendly and helpful service provided by Kirsty Thankyou”

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Posted 5 years ago

Hello Vivien, Thank you for your great review! We're so pleased that you have enjoyed our service and we will be sure to let Kirsty know what a fab job she is doing! 😊 Take care. Carina @Towerhousewares

Posted 5 years ago

“Contacted Tower via fbook, was looking to replace a filter for my kettle, nothing was to much trouble even when i offered to pay for my replacement, 1 on the way, absolutely fantastic customer service, will continue to purchase from Tower. Thanks once again 👍👍👍🗼🗼🗼”

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Posted 5 years ago

“Our kettle developed problems after 18 months so I contacted Tower for help under the 3 yr warranty. We provided the evidence they requested and we have been offered a replacement product. The assistant online was very helpful and prompt in her communications.”

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Posted 5 years ago

“We love our tower air frier and use it on a daily basis. I bought it over a year ago, and to say it gets a lot of use is an understatement. Last week the timer button broke and we were really upset about it. I mailed Tower and got an immediate response. My button is in the mail as we speak. Amazing support, Amazing communication, Amazing service That's triple-A from me”

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Posted 5 years ago

Hello Declan! Thank you so much for your great review. We're so happy to hear that you have had amazing service from us. 😊it's really good to hear. Take care. Carina @Towerhousewares

Posted 5 years ago

“Excellent customer service”

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Posted 5 years ago

Hello. Thank you for your lovely review! We're so glad you have had a great experience with us. 😊 Take care. Carina @Towerhousewares.

Posted 5 years ago

“The knob on my airfryer cracked. As it was under guarantee I got in touch with you. Had prompt service & received the replacement part within the specified time. Thank you very much.”

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Posted 5 years ago

Hello. Thank you for your great review! We're so glad that your issue was sorted out and you received prompt service. 😊 Take care. Carina @Towerhousewares

Posted 5 years ago

“The handle has come off one of my saucepans and I've only had it for 50 years - (one of a set of three given for a wedding present in Oct 1970). The other two are still going strong!”

Helpful Report

Posted 5 years ago

Hello Jackie, It's fantastic to hear that you have had your Pans for 50 Years and they are still going strong! If there is anything we can assist with, please feel free to contact us and we will be more than happy to help! 😊 Take Care Sam @TowerHousewares

Posted 5 years ago

“Very pleased with the help & support offered by Sam from the Tower Customer Service team. She has been prompt in responding to my emails & with the call backs made after checking the concerns with the Q&A team. I would certainly like to thank her for her valuable time & efforts in resolving my concerns to do with the Tower Stealth 3000 BBQ that I've purchased. Pleased with the Tower brand too, as it's good value for money....”

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Posted 5 years ago

Hello Abraham, Thank you for such a lovely review! We're pleased to hear that you are happy with the support provided. We hope you enjoy using your new BBQ! If there is anything further we can assist with, please don't hesitate to contact us. Take Care. 😊 TowerHousewares

Posted 5 years ago

“i have two tower air fryers. used for seperate cooking. they are so much easier and faster than a conventional oven, and the benefits are there. i love my fryers and recently had to contact tower for a replacement part. they were very helpful and to my surprise didnt charge me for the part. their customer service is excellent. and for me, i really would recommend them thanks tower for all your help”

Helpful Report

Posted 5 years ago

Hello Christeena, Thank you for leaving such a wonderful review! We are pleased to hear that you love our Air Fryers as much as we do and that you are happy with the service provided! Take Care 😊 Sam @TowerHouswares

Posted 5 years ago

“Was devastated when my Tower T17021 air fryer let me down as it has been fabulous from day one. So much so I have repeated it several times now as presents. However after getting directly in touch with customer services, it has been replaced without hesitation. Many thanks Tower and In particular Sam. Happy customer E.Ted”

Helpful Report

Posted 5 years ago

Hello, Thanks for such a wonderful review! It's great to hear that you love our Air Fryer as much as we do! We are pleased that you are happy with the service provided. 😊 Take Care. Sam @TowerHousewares

Posted 5 years ago

“Got one from my sister for christmas and I love it, use it most days, I wouldnt be without it now.”

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Posted 5 years ago

Hello John, Thanks so much for your great review of our product. 😊 we're glad you're so happy. Take care Carina.

Posted 5 years ago

“I’ve returned it for the marble and rose gold set”

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Posted 5 years ago

Hello Hazel, Thanks for your great review! We hope you enjoy using our marble and rose gold set of knives. Take care. Carina.

Posted 5 years ago

“Microwave brought 12th April 2021.Problem extending my guarantee on website.”

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Posted 5 years ago

“Accurate gasket and very helpful customer service.”

Helpful Report

Posted 5 years ago

“Great product does all cooking products perfectly easy to experiment with items saves electric”

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Posted 5 years ago

“Apart from '1 click' accounts this is the easiest order/checkout/pay process I have come across!”

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Posted 5 years ago

“Bought an air fryer. Timer button broke after a few times used. Contacted costumer service and the button was replaced in no time for free.”

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Posted 5 years ago

“A bit unsure if the airfryer halogen light should keep turning its self on and off when cooking”

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Posted 5 years ago

“I'm confused by all the warranty complaints of how to register and extend their warranty. I personally found it extremely simple. Tower use 'registermywarranty.co.uk' to do this for them. On the Tower website, go to the bottom of the home page: 1) Under 'Useful information' select 'Extend Your Warranty' 2) The new page has a link 'to be redirected to the warranty page' - select the link! 3) The new page has a box with a number of brands listed. Click on 'Tower' - it goes from a white icon to a black one when the mouse hovers over the brand name... 4) This now takes you to page 1 where you fill in your first and last names and email address, with up to two boxes to tick then continue... 5) Page 2 you can either put your serial no. or model no. or use icons that will help you select your product for you, continue... 6) You'll see a picture confirming your product (if it isn't - search again). If it is correct, put in where you bought it from and the date of purchase, select 'Register my Warranty'. 7) DONE. An email will be sent to the email address you gave and it confirms the details and date of your warranty. It arrived immediately in my inbox. EASY :-)”

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Posted 5 years ago

Tower is rated 4.1 based on 5,866 reviews