Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,887 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,887 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products and great accessories bought a new air fryer the vortx 11l from tower and a rotating air mesh fryer it's souch better than the halo I had from Breville”

Helpful Report

Posted 5 years ago

Hi Anthony, We really appreciate your valuable order and indeed your kind review. We hope you enjoy using your new Tower Airfyer. Keith - Group Customer Services Manager

Posted 5 years ago

“I requested a replacement knob/dial. I was dealt with by Azena who provided an excellent rapid service. Very good, faultless customer service.”

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Posted 5 years ago

Hi Michael, I was delighted to read how Azena managed your enquiry - rest assured I have passed on your comments. Keith - Group Customer Services Manager

Posted 5 years ago

“Great customer service - responded quickly and was very helpful.”

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Posted 5 years ago

Hello, Thank you for your great review! We're so happy that you have enjoyed our great customer service! 😊 Take care. Carina @Towerhousewares

Posted 5 years ago

“Fond it really good”

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Posted 5 years ago

Hello Yvonne, Thank you for your lovely review, We're happy to hear that you are enjoying our products! 😊 Take care. Carina @Towerhousewares

Posted 5 years ago

“Great coffee maker... Easy to use”

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Posted 5 years ago

Hello Macie, Thank you for your lovely review, We're so glad you are enjoying your coffee maker, we also love the coffee it makes, especially in the morning! 😊☕ Take care. Carina @Towerhousewares

Posted 5 years ago

“Great product, arrived well packaged. Bit of delay with customer services replying to my email although this wouldn't stop me ordering from them again”

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Posted 5 years ago

Hello. Thank you for your wonderful review! We are extremely bust at the moment but we do thank you for your patience and we are happy to see that your parcel has arrived to you. 😊 Take care. Carina @Towerhousewares

Posted 5 years ago

“The reason I ordered Tower microwave is that I just bought one of their awesome, super-efficient irons. I asked Tower to rush along my microwave order and to make sure the parcel delivery service didn't hang onto it. They did and I'm happy. This was the exact model I wanted, they didn't have it in the shops, so I had to order it online. Brilliant products. Brilliant prices. Customer Services Carina made sure everything ran smoothly.”

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Posted 5 years ago

Hello Bridget, Thank you so much for your lovely review! It's so nice to hear that you were happy with my service, and I appreciate your review so much. 😊 Take care. Carina @Towerhousewares.

Posted 5 years ago

“Great customer service - friendly and personable. Awesome products! Some parts missing on an order, emailed and they sent them out no hassle! Couldn’t ask for more”

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Posted 5 years ago

“Our daughter gave us her Tower pressure cooker to replace a damaged pressure cooker. Unfortunately she didn’t have the instruction booklet so I requested one from Tower. Within 24 hours I was sent the correct booklet by email which I printed off. I thought this to be a first class service. Well done”

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Posted 5 years ago

Hello, Thank you for your lovely review! We are so happy to hear that you have enjoyed our first class service! 😊 Take care. Carina @Towerhousewares

Posted 5 years ago

“I forgot to enter a discount code before payment so emailed Tower to see if it could be added in retrospect. They replied very fast and sent a refund for the missed discount! Very impressed with the ease and helpfulness of the customer service department”

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Posted 5 years ago

Hello. Thank you for your great review! We're so glad to hear that you are happy and very impressed with our service. 😊 Take care. Carina @Towerhousewares

Posted 5 years ago

“Brilliant response time and great product”

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Posted 5 years ago

Hello. Thank you for your lovely review. Take care. Carina @Towerhousewares

Posted 5 years ago

“Really pleased with the quick response I got from Sam regarding a mislaid manual .Manual was pdf’d across in one working day . Great customer service.”

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Posted 5 years ago

Hi Rob, Thank you for your great review! We're so happy to hear that you've had a great experience with us. We will certainly let Sam know that you are happy. 😊 Take care. Carina @Towerhousewares

Posted 5 years ago

“Azmina at customer services understood my issue, responded unusually quickly and provided a very satisfactory resolution, above and beyond what I expected. Excellent customer service, thank you”

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Posted 5 years ago

Hello Gary, Thank you for your lovely review! We're so happy that that you have enjoyed your experience with us. We will certainly be sure to let Az know that she is doing a fab job too 😊 Take care. Carina @Towerhousewares

Posted 5 years ago

“Brilliant ironn”

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Posted 5 years ago

“After emailing customer service about the vacuum cleaner fault we had, we had several emails that were very forthcoming and helpful reassuring us that our problem was being dealt with and even progress reports.”

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Posted 5 years ago

Hello Mike, Thank you for your review! We're so happy that you have had a great experience with our customer services and we will certainly let the agent know that you are happy with their service 😊 Take care. Carina @Towerhousewares

Posted 5 years ago

“The customer service is excellent. Faultless in fact.”

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Posted 5 years ago

“Answered my inquiry quickly and identified the part I needed. Correspondence was quick and my item was setup for shipment. Very satisfied with the outcome.”

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Posted 5 years ago

“Tremendous Outstanding Wonderful Excellent Respectful Prompt and professional Customer Service from Jamie Thank you.”

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Posted 5 years ago

“I emailed the company to see if they sold replacement rubber feet for my grill plate as one has split. They replied quickly and were able to find what I needed and shipped it out to me. I’m now just waiting on it arriving.”

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Posted 5 years ago

“Worth the price which I paid the product for, plus it is very easy to use.”

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Posted 5 years ago

Tower is rated 4.1 based on 5,887 reviews