Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,866 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,866 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I asked and you obliged. what more can one ask for? Brillant!”

Helpful Report

Posted 5 years ago

Hi Terence, We really appreciate your review regarding the service Tower have recently provided you. Kind regards Keith - Group Customer Services Manager

Posted 5 years ago

“Had an issue with a missing manual and Sam from Tower customer service forwarded the missing manual in PDF form, excellent.”

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Posted 5 years ago

Hi I was overjoyed that Sam resolved your enquiry about a manual for your Tower product. Thanks again Keith - Group Customer Services Manager

Posted 5 years ago

“Towers customer service was impeccable, they contacted me straight away to sort out the problem and assisted with no hesitation.”

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Posted 5 years ago

Hello Therese, I was really pleased to hear our Customer Service Team resolved your enquiry quickly. We always place the customer at the heart of everything we do. Thanks Keith - Group Customer Services Manager

Posted 5 years ago

“I would like to thank Megan for her speedy response. I bought a Air tower with no instructions in the box. Sent an email to tower and got a very quick response. Thankyou.”

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Posted 5 years ago

Hi Carol, Thanks for your valuable feedback about how Megan resolved your enquiry. Its greatly appreciated. Keith - Group Customer Services Manager

Posted 5 years ago

“We purchased a bread maker which didn't have the instructions inside and so I contacted Tower to request. Without hesitation I was sent a digital copy of the booklet and it made something which could've been a big hassle very easy. Thank you Sam!”

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Posted 5 years ago

Hi Tracy, Thanks for taking the time to leave your kind words - I'm delighted to learn Sam resolved your enquiry quickly. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 5 years ago

“Extremely happy, superior staff and product. Can't get enough of air fried lamb chops!!!!!!! Keep up the excellent work of feeding hungry people, love the swift's.”

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Posted 5 years ago

Hello Sue Swift and Polly Swift, Meggie Mae the dog and Speedy the cat. Thanks for your lovely review - we'll do our best to ensure our Customer Service Team continue to look after our customers Enjoy those air fried lamb chops !!! Keith - Group Customer Services Manager

Posted 5 years ago

“Extremely happy, superior staff and product. Can't get enough of air fried lamb chops!!!!!!! Keep up the excellent work of feeding hungry people, love the swift's.”

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Posted 5 years ago

“I had a air fryer oven the timer knob fell off after a few months i contacted Tower who quickly dealt with the issue im expecting a replacement part soon so no disappointment here will be happy to buy more from this brand.”

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Posted 5 years ago

Hi Sarah, Thanks for taking the time to leave such a positive review. On the rare occasions when things don't go to plan our Customer Services Team are on hand to assist and I pleased we resolved your enquiry for you. Thanks again Keith - Group Customer Services Manager

Posted 5 years ago

“I was after a spare filter for my iron i sent a request via the website for help, they came back within a couple of hours with options and means to get the spare part. All very efficient and very professional. Well done and thank you”

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Posted 5 years ago

Hi Rupert, Many thanks for your kind words. I'm delighted to read our Customer Service Teams resolved your enquiry. Regards Keith - Group Customer Services Manager.

Posted 5 years ago

“Great products and brilliant customer service.”

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Posted 5 years ago

Hi Patricia, Thanks for your valuable feedback about our products and service. Best wishes Keith - Group Customer Services Manager

Posted 5 years ago

“I emailed the company about a broken timer dial, within the hour I was told they would check & see if they had one in stock& by the end of the day I was told that it was getting ready to be dispatched. I had the replacement item in about a week& was able to use our airfryer again. Fast& efficient customer service, very happy with the service they provided.”

Helpful Report

Posted 5 years ago

Hi Gillian, We really appreciate you taking the time to leave your valuable feedback. I was pleased to read that our Customer Service Team had resolved your enquiry quickly and efficiently. Thanks again Keith - Group Customer Services Manager

Posted 5 years ago

“After complaining about not receiving any response about my faulty vacuum I have to say that within minutes the problem was addressed and a replacement cleaner is being dispatched.”

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Posted 5 years ago

Hi Thanks for taking the time to leave your valuable feedback. On rare occasions due to the popularity of our products there may be a slight delay in responding to your messages - please accept my personal and sincere apology for the delay you encountered. I was pleased to learn we have resolved your enquiry in full. Regards Keith - Group Customer Services Manager

Posted 5 years ago

“Tower made me happy by courtesly and promptly dealing with a problem i had with a Tower product. Your colleague Megan was very helpfull and understanding. Thank you”

Helpful Report

Posted 5 years ago

Hi Mavis, Thanks for your kind words about how Megan managed your enquiry. Rest assured I have passed across your valuable feedback to Megan and thanked her for her contribution in resolving your enquiry. Regards Keith - Group Customer Services Manager

Posted 5 years ago

“My mini-oven gave good service for a long time but, when it developed a fault, Kirsty, the customer service agent, was prompt and very helpful in dealing with all the details of a quite complicated problem. I had difficulties returning the item but this was due to the couriers not Tower. I have now received a replacement oven and would say that it is worth registering for an extended warranty. Thank you for excellent customer service! I have been extremely satisfied by”

Helpful Report

Posted 5 years ago

Hi Sheila, We really appreciate your comments. I have passed on your thanks to Kirsty regarding how she managed your enquiry through to a full resolution. I do hope you visit our website again very soon as your custom is always appreciated. Best wishes, Keith - Group Customer Services Manager

Posted 5 years ago

“Azmina made me happy. She sorted out my registration problem quickly and efficiently. My new pink Glitzy kettle has pride of place and does everything it says on the box. I love it. Thank you.”

Helpful Report

Posted 5 years ago

Hi Thanks for your review regarding the registration of your item. I was delighted Azmina resolved your enquiry - Rest assured I have forwarded your kind words to her. Thanks Keith - Group Customer Services Manager

Posted 5 years ago

“The air fryer was on offer and came with a 3 year guarantee, I initially had problems registering it online but after emailing customer services they sorted my problem out very quickly and efficiently. First class service thanks .”

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Posted 5 years ago

Hi Jim, Many thanks for taking the time to write such a wonderful review - its greatly appreciated. Regards Keith - Group Customer Services Manager

Posted 5 years ago

“Excellent and professional service, I have kitchen sensor bin 58l and with the help of Louise from customer service I had a replacement of my bin I bought May 2020. It is very good product highly recommended”

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Posted 5 years ago

Hi Therese, Thanks for your comments regarding the service you have received. Regards Keith - Group Customer Services Manager

Posted 5 years ago

“I received a very prompt reply to my question regarding the internal dimensions of a microwave oven. Very impressed!”

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Posted 5 years ago

Hi Steve, We were delighted to read your comments about the prompt service you have received. Thanks again Keith - Group Customer Services Manager

Posted 5 years ago

“Thank you Sam for quickly responding to my e mail regarding extended guarantee on my kettle. Would have been better if, when I had tried to register it on line, there was a way of letting me know it had gone through.”

Helpful Report

Posted 5 years ago

We love listening to our customers suggestions. Thanks also for your comments about Sam - rest assured I'll pass on your positive feedback. Keith - Group Customer Services Manager

Posted 5 years ago

“Natasha was extremely helpful with my enquiry.”

Helpful Report

Posted 5 years ago

Hi Jim, Thanks for taking the time to leave your comments - Natasha was overjoyed to learn of your comments. Keith - Group Customer Services Manager

Posted 5 years ago

Tower is rated 4.1 based on 5,866 reviews