Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,796 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,796 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Steve. Pembrokeshire.

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tower made me happy by courtesly and promptly dealing with a problem i had with a Tower product. Your colleague Megan was very helpfull and understanding. Thank you”

Helpful Report

Posted 4 years ago

Hi Mavis, Thanks for your kind words about how Megan managed your enquiry. Rest assured I have passed across your valuable feedback to Megan and thanked her for her contribution in resolving your enquiry. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“My mini-oven gave good service for a long time but, when it developed a fault, Kirsty, the customer service agent, was prompt and very helpful in dealing with all the details of a quite complicated problem. I had difficulties returning the item but this was due to the couriers not Tower. I have now received a replacement oven and would say that it is worth registering for an extended warranty. Thank you for excellent customer service! I have been extremely satisfied by”

Helpful Report

Posted 4 years ago

Hi Sheila, We really appreciate your comments. I have passed on your thanks to Kirsty regarding how she managed your enquiry through to a full resolution. I do hope you visit our website again very soon as your custom is always appreciated. Best wishes, Keith - Group Customer Services Manager

Posted 4 years ago

“Azmina made me happy. She sorted out my registration problem quickly and efficiently. My new pink Glitzy kettle has pride of place and does everything it says on the box. I love it. Thank you.”

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Posted 4 years ago

Hi Thanks for your review regarding the registration of your item. I was delighted Azmina resolved your enquiry - Rest assured I have forwarded your kind words to her. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“The air fryer was on offer and came with a 3 year guarantee, I initially had problems registering it online but after emailing customer services they sorted my problem out very quickly and efficiently. First class service thanks .”

Helpful Report

Posted 4 years ago

Hi Jim, Many thanks for taking the time to write such a wonderful review - its greatly appreciated. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent and professional service, I have kitchen sensor bin 58l and with the help of Louise from customer service I had a replacement of my bin I bought May 2020. It is very good product highly recommended”

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Posted 4 years ago

Hi Therese, Thanks for your comments regarding the service you have received. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I received a very prompt reply to my question regarding the internal dimensions of a microwave oven. Very impressed!”

Helpful Report

Posted 4 years ago

Hi Steve, We were delighted to read your comments about the prompt service you have received. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“Thank you Sam for quickly responding to my e mail regarding extended guarantee on my kettle. Would have been better if, when I had tried to register it on line, there was a way of letting me know it had gone through.”

Helpful Report

Posted 4 years ago

We love listening to our customers suggestions. Thanks also for your comments about Sam - rest assured I'll pass on your positive feedback. Keith - Group Customer Services Manager

Posted 4 years ago

“Natasha was extremely helpful with my enquiry.”

Helpful Report

Posted 4 years ago

Hi Jim, Thanks for taking the time to leave your comments - Natasha was overjoyed to learn of your comments. Keith - Group Customer Services Manager

Posted 4 years ago

“The fan was delivered quickly and efficiently within the timeframe provided. Great service Tower, thank you!”

Helpful Report

Posted 4 years ago

Hi Kirstie, We really appreciate your kind words - at Tower we always place the customer at the heart of everything we do. Keith - Group Customer Services Manager

Posted 4 years ago

“Good product”

Helpful Report

Posted 4 years ago

Hi Kevin, Thanks for your valuable order - its greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“Great product with quick delivery”

Helpful Report

Posted 4 years ago

Hi Sandie, Thanks for your kind review about your order and delivery experience. Keith - Group Customer Services Manager

Posted 4 years ago

“My brother who has a learning disability & lives in Scotland had an issue with his automatic bin that was purchased the previous year from The Tower Company. I live in American & had to work with Oliver (one of the representatives) & all I can say about my experience is WOW!!! There is a 5 hr time difference between Scotland & America but you would never know that because any correspondence that I sent to Oliver was dealt with immediately. He was kind ,courteous, understanding & made sure that I was kept in the loop @ all times but most importantly he replaced the faulty item & now my brother has a replacement scheduled to be delivered within 3 / 5 days. I am not a person to write a review BUT I cannot express how stressless this whole procedure was & it’s all because of the quality of the company & the highest of standards that they have towards their customers. I live by a theory …… Anyone will take your money so make sure you spend it wisely. I truly believe that I spent my money wisely at Tower !”

Helpful Report

Posted 4 years ago

Hi Yvonne, We really appreciate the time you have taken to leave such a fabulous review. I was delighted to read Oliver had resolved your enquiry fully. Rest assured I will pass on your kind words. Keith - Group Customer Services Manager

Posted 4 years ago

“Tower made me unhappy bought a fire pit they were parts missing plus they were no fire 🔥 door so to me I will never buy a tower product”

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Posted 4 years ago

“Very impressed with Tower customer service Will definitely buy tower products again”

Helpful Report

Posted 4 years ago

Hi Anne, Thanks for your review about our Customer Service - we hope you return to our website very soon. Keith - Group Customer Services Manager

Posted 4 years ago

“Customer service is great, I had no receipt and they gave me a part free of charge. They also were very quick at answering my email. Very friendly and polite and sorted everything thing very quickly”

Helpful Report

Posted 4 years ago

Thanks for your kind review - at Tower we always place the customer at the heart of everything we do. Keith - Group Customer Services Manager

Posted 4 years ago

“Enjoying the low fat cooking and now the problem of rubber feet on the insert plate falling off, has been solved by spares being sent out. Many thanks to Sam for ironing out what could potentially have caused damage to the non stick inside of the basket. Excellent customer service makes you confident to shop Tower again. My thanks once again”

Helpful Report

Posted 4 years ago

Hi Alan, We really appreciate your kind words - in the rare event where things don't go to plan our dedicated Customer Services team are on hand to resolve any query you may have. Keith - Group Customer Services Manager

Posted 4 years ago

“I love my Tower oven and have recommended it to five family and friends who are equally delighted. So when the timer knob broke i wrote to service department who were quick to reply and provide me with a replacement. Thank you.”

Helpful Report

Posted 4 years ago

Hi Susan, Thanks for recommending our Tower oven to your family and friends. We were pleased to learn our Customer Services team had resolved your enquiry fully. Keith - Group Customer Services Manager

Posted 4 years ago

“I ordered 2 spare parts for my Tower Pressure Cooker bought In 2012. Although the country was under a lot of extra restrictions I was still able to order the parts that I needed. My thanks go out to the excellent staff and now I am able to use my Pressure Cooker again. Many thanks - great service - great products”

Helpful Report

Posted 4 years ago

Hi We were overjoyed to read your kind review about how our Customer Services team resolved your enquiry. Thanks for being such a loyal customer. Keith - Group Customer Services Manager

Posted 4 years ago

“I am very happy with my sensor bin and extended guarantee also quick response to my query Thank you Sam”

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Posted 4 years ago

Hi Irene, Thanks for taking the time to leave your positive review. Keith - Group Customer Services Manager.

Posted 4 years ago

“Great products and great accessories bought a new air fryer the vortx 11l from tower and a rotating air mesh fryer it's souch better than the halo I had from Breville”

Helpful Report

Posted 4 years ago

Hi Anthony, We really appreciate your valuable order and indeed your kind review. We hope you enjoy using your new Tower Airfyer. Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.2 based on 5,796 reviews