Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,887 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,887 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although there was damage to my items the matter was rectified quickly and simply with no fuss”

Helpful Report

Posted 5 years ago

Hi I was pleased to read your enquiry had been resolved. On the rare occasion where things don't go to plan our Customer Services Team are readily available to resolve your issue. Thanks Keith - Group Customer Services Manager

Posted 5 years ago

“Megan is efficient dealt with the issue without delay. She is an asset to your company. Excellent customer service.”

Helpful Report

Posted 5 years ago

Hello, Thanks for your kind words left about how Megan handled your enquiry. Regards Keith - Group Customer Services Manager

Posted 5 years ago

“A quick and responsive customer service via email but they do need to actually read the requests before sending the genetic first reply!! Very pleased with the response times and outcome of a replacement basket.”

Helpful Report

Posted 5 years ago

Hi Sally, Thanks for your comments - I was pleased to read your enquiry had been resolved. Rest assured I will review the communication process we send to our customers. Thanks Keith - Group Customer Services Manager

Posted 5 years ago

“They sorted everything out very quickly and Kirsty was very helpful 👍”

Helpful Report

Posted 5 years ago

Hi I was pleased to learn Kirsty had resolved your enquiry fully. Thanks for your valuable feedback. Keith - Group Customer Services Manager

Posted 5 years ago

“Helpful and resolved the issue”

Helpful Report

Posted 5 years ago

Hi Thanks for taking the time to leave your kind review and the customer service you have received recently. Regards Keith - Group Customer Services Manager

Posted 5 years ago

“Not yet had chance to build my BBQ yet but customer service with a delivery issue was very professionally and competently handled. If the product is as good as the service then I shall be very happy!”

Helpful Report

Posted 5 years ago

Hi Mark, Thanks for your review - its greatly appreciated. We do hope your BBQ matches the level of service you have received from ourselves. As always should you have any issues please feel free to get in touch. Regards Keith - Group Customer Services Manager

Posted 5 years ago

“Excellent product and first class customer service when my elderly parents broke the dial. Would highly recommend”

Helpful Report

Posted 5 years ago

Hi Cathie, Thanks for leaving your kind review. I was delighted our Customer Services team resolved your parents enquiry. Thanks again Keith - Group Customer Services Manager

Posted 5 years ago

“Explained I had a part broken on my air fryer and they have sent me out a replacement FOC.. Very good company”

Helpful Report

Posted 5 years ago

Hi Simon, We really appreciate you taking the time to leave your review. Here at Tower we always place the customer at the heart of everything we do, Thanks Keith - Group Customer Services Manager

Posted 5 years ago

“The tower pan is really good”

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Posted 5 years ago

Hi Asha, Thanks for your comments about our Tower pan - its greatly appreciated. Keith - Group Customer Services Manager

Posted 5 years ago

“easy to use.”

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Posted 5 years ago

Hi Nojmul, We were delighted to learn that you find our product easy to use. Thanks Keith - Group Customer Services Manager

Posted 5 years ago

“Our Air Fryer had a faulty timer switch.. Megan in customer services was superb... I offered to pay for a new timer button but they kindly sent me one FOC.. made my day”

Helpful Report

Posted 5 years ago

Hi Simon, I was delighted to read how Megan had resolved your enquiry with your Air Fryer. Thanks for taking the time to leave your kind words. Keith - Group Customer Services Manager

Posted 5 years ago

“Very good customer care by Sam, very pleased with outcome of my problem- thank you- Ray”

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Posted 5 years ago

“Super kettle boils very quickly”

Helpful Report

Posted 5 years ago

Hi Catherine, Thanks for your valuable order and review - we were overjoyed that you think our kettle is superb. Regards Keith - Group Customer Services Manager

Posted 5 years ago

“Quickly replaced a broken knob from my Tower Air fryer”

Helpful Report

Posted 5 years ago

Hi Cheryl, Thanks for taking the time to leave your review of how our Customer Services Team handled your recent enquiry. Keith - Group Customer Services Manager

Posted 5 years ago

“Very helpful and lots of good communication”

Helpful Report

Posted 5 years ago

Hi Nigel, Many thanks for your 5 star review. Keith - Group Customer Services Manager

Posted 5 years ago

“Purchased the Tower vortex air oven manual control via Ideal World. Unfortunately no instructions included in the box. I contacted Tower and within two weeks received via Email tge handbook for my model, plus sincere apologies. Thank you Megan and Tower. I love this oven, the basket cooks oven chips beautifully, used the oven to cook sausages, brown macaroni cheese dishes..fantastic.”

Helpful Report

Posted 5 years ago

Hi Sandra, I have passed your kind words onto Megan - I was delighted to read how she handled your enquiry recently. Thanks Keith - Group Customer Services Manager

Posted 5 years ago

“Tower made me very happy .I was seen too very promptly with the problem I had .staff were very polite .and I thank them for it kind regards Vernon”

Helpful Report

Posted 5 years ago

Hi Vernon, Thanks for taking the time to leave your kind words. I was delighted my Customer Services team handled your enquiry in an efficient and polite way. Best wishes, Keith - Group Customer Services Manager

Posted 5 years ago

“I have Rheumatoid Arthritis and have had used two Tower Airfryers I just think they are brilliant and I got rid of my oven as I wasn’t using it and have never missed it! Apart from the fact you it’s so easy to clean the AirFryers I never needed to clean an oven again and it was getting harder to take heavy trays of the oven. Now with the new AirFryer Oven I can eat pizza and pies again! Oh had to contact Customer Services and there was a note to say their replies would be slower than normal so I was surprised the reply came back so quickly. Lovely Team and I will be buying from Tower again a brand and fab service.”

Helpful Report

Posted 5 years ago

Hello, Thanks for being such a loyal customer of Tower. I was overjoyed to read your feedback about our Customer Services Team - like every organisation we have had to adapt our processes with the COVID pandemic but we are slowly returning to normal working practices to ensure our customers receive the highest quality service. Thanks again Keith - Group Customer Services Manager

Posted 5 years ago

“They helped me get my extended warranty as I'm not very good with technology they gave me the link to get me going, was really quick getting back to me, I'm still waiting for the guarantee to be sent to me have checked spam, but have been reasured that I have the extended guarantee”

Helpful Report

Posted 5 years ago

Hi Pauline, Thanks for taking the time to leave your comments about your recent contact with our Customer Services Team. We really appreciate your valuable order and hope you visit Tower again very soon. Keith - Group Customer Services Manager

Posted 5 years ago

“Although, customer service was delayed in their response to my query, they did apologise and explained why. Since their initial response, they were very quick to reply and very helpful. Now Just waiting on a replacement part to be sent out.”

Helpful Report

Posted 5 years ago

Hi Callum, Thanks for your valuable feedback - I was pleased to learn our messages managed your expectations regarding the resolution of your enquiry. Like most organisations we had to adapt our service delivery to accommodate the COVID pandemic. Rest assured we are now returning to our normal quick and efficient channels of customer enquiries. Thanks again Keith - Group Customer Services Manager

Posted 5 years ago

Tower is rated 4.1 based on 5,887 reviews