Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,866 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,866 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When product was delivered damaged I received excellent help from Megan. She was brilliant in telling me what was required eg a photograph. I would like to thank her.”

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Posted 4 years ago

Hi Zena, Thanks for your kind words relating to the service you recently received. Rest assured I have passed in your thanks to Megan. Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent service once customer service got involved. Had a problem with airfryer whilst still under guarantee. A replacement part was sent out immediately.”

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Posted 4 years ago

Hi Thanks for taking the time to leave such kind words about our customer services team. I was delighted to learn that your enquiry was resolved fully. Keith - Group Customer Services Manager

Posted 4 years ago

“Customer service brilliant.”

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Posted 4 years ago

Hi Thanks for your review - at Tower we always place the customer at the heart of everything we do. Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent service with no problems at all”

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Posted 4 years ago

Hi Simon, Thanks for taking the time to leave your 5 star review about the recent service you received from Tower - its greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“Had a problem with the manual timer on the airfryer, Megan in customer services was very helpful and even though I didn't have a receipt for proof of purchase, agreed to provide a new timer free of charge. Garrett O'Reilly”

Helpful Report

Posted 4 years ago

Hi Garrett, We really appreciate you taking the time to leave your review about the customer service Megan provided to you recently. Your kind words are appreciated and have been passed on to Megan. Keith - Group Customer Services Manager

Posted 4 years ago

“bought a saute pan with lid, which is amazing with 10year guarantee, needed to find out some details for the guarantee, Lousie very very helpful and willing to help out. great customer service and the actual product also, best pan i had so far... hope it does last for 10 years at least...”

Helpful Report

Posted 4 years ago

Hi Viola, Many thanks for taking the time to leave such a wonderful review about our Customer Services team as well as your Saute Pan. Rest assured I will pass on your kind words to Louise who handled your enquiry. Keith - Group Customer Services Manager

Posted 4 years ago

“Thank you so much for the good customer service I have received from yourself, your response was very good and you handled it very professionally and the company should be pleased to have such a competent person on emails. The thumb screws have arrived and have secured my skewers. Once again thank you for the support and communications.”

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Posted 4 years ago

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Posted 4 years ago

Hi Janet, I was delighted to read your review about how our Customer Services team resolved your enquiry in a professional manner. Thanks for your valuable review. Keith - Group Customer Services Manager

Posted 4 years ago

“After contacting them and a few questions they replaced our broken handle great service”

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Posted 4 years ago

Hi Mike, Thanks for your message regarding your recent experience with our Customer Services team. I was delighted to learn we resolved your enquiry fully and to your satisfaction. Keith - Group Customer Services Manager

Posted 4 years ago

“Great company to use with value products.”

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Posted 4 years ago

Hi, We really appreciate your review as well as your valuable order. Keith - Group Customer Services Manager

Posted 4 years ago

“Fantastic customer service! Kept me in the loop and a replacement air fryer was sent. Highly recommend Tower”

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Posted 4 years ago

Hi Thanks for your kind review and the recommendation for Tower. I was delighted to learn that our Customer Services team kept you in the loop at all stages of your enquiry. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I purchased the air fryer and love everything about it completely recommend it to everyone as it has all the features to cook anything to perfection. My food has tasted so much better”

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Posted 4 years ago

Hi Asha, Thanks for the wonderful review and the recommendation - its greatly appreciated. We were delighted to learn that you love our Air Fryer and the features it provides when cooking your food. Keith - Group Customer Services Manager

Posted 4 years ago

“A great service . E mailed the company re replacing a dial that had split on the inside . They replied and sent a replacement the following day .”

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Posted 5 years ago

Hi Thanks for your review regarding your recent experience with our Customer Services team - your kind words are greatly appreciated. Keith - Group Customer Services Manager

Posted 5 years ago

“Excellent customer care service”

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Posted 5 years ago

Hi We really appreciate the time taken to leave your 5 star review about our Customer Service Team. Regards Keith - Group Customer Services Manager

Posted 5 years ago

“Had an issue with a broken timer knob. Had a replacement part in the post within 24 hours. Fantastic customer service. Cant fault it.”

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Posted 5 years ago

Hi Kev, Thanks for your comments - on the rare occasion when things don't go to plan our Customer Service team are readily available to resolve your enquiry. I was pleased to learn your enquiry had been resolved quickly and efficiently. Thanks Keith - Group Customer Services Manager

Posted 5 years ago

“I contacted them to ask whether they had a part for my Tower Air Fryer that I did not see online and expecting to be given a link to buy it or told know we don't have it. Email response time was amazingly quick. They had the part could I confirm my address and within minutes told my part was on its way. This is a perfect example of a positive moment of truth of the service provide, quick resolution in one interaction.”

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Posted 5 years ago

Hi Carol, I was delighted to read your fantastic 5 star review about your recent contact with Customer Services. Many thanks Keith - Group Customer Services Manager

Posted 5 years ago

“After using my Tower Air Fryer for the last year and a half…. and loving it….. the timer dial knob cracked. I contacted Tower and they were right on top of getting a replacement part to me within a couple weeks. Their responses were prompt and courteous and made the process easy. Knowing this service is in place, I will certainly choose Tower products over other brands in the future. Thank you, Tower!”

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Posted 5 years ago

Hi Thanks for taking the time to leave your review. We look forward to welcoming you back to our Tower website soon and want to say a big thank you for being such a loyal and valuable customer. Thanks Keith - Group Customer Services Manager

Posted 5 years ago

“My auto opening/closing bin became defective after a few months so I contacted Tower who couldn't have been more helpful. They were a joy to deal with and have sent me a new replacement bin. I would recommend this company 100%. They provide great devices at good prices and their after sales service has been fantastic.”

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Posted 5 years ago

Hi Stephen, Thanks for taking the time to leave your comments about your recent customer experience. We were delighted to read your comments as well as your recommendation for our products and the service we offer. Regards Keith - Group Customer Services Manager

Posted 5 years ago

“I had a problem with my pressure cooker which was under guarantee. I sent a video of the problem and an explanation and they agreed to replace it without any fuss. Natasha in customer services was extremely helpful. Very good customer service.”

Helpful Report

Posted 5 years ago

Hi We really appreciate you taking the time to leave such kind words about how Natasha had resolved your enquiry about your Pressure Cooker. Keith - Group Customer Services Manager

Posted 5 years ago

“Tower was very professional in reimbursement for a new tower airfryer when my own one lost power.”

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Posted 5 years ago

Hi Siobhan, I was delighted to read that our Customer Services Team had resolved your recent enquiry fully. Thanks Keith - Group Customer Services Manager

Posted 5 years ago

Tower is rated 4.1 based on 5,866 reviews