Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,793 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,793 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had an issue with a broken timer knob. Had a replacement part in the post within 24 hours. Fantastic customer service. Cant fault it.”

Helpful Report

Posted 4 years ago

Hi Kev, Thanks for your comments - on the rare occasion when things don't go to plan our Customer Service team are readily available to resolve your enquiry. I was pleased to learn your enquiry had been resolved quickly and efficiently. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“I contacted them to ask whether they had a part for my Tower Air Fryer that I did not see online and expecting to be given a link to buy it or told know we don't have it. Email response time was amazingly quick. They had the part could I confirm my address and within minutes told my part was on its way. This is a perfect example of a positive moment of truth of the service provide, quick resolution in one interaction.”

Helpful Report

Posted 4 years ago

Hi Carol, I was delighted to read your fantastic 5 star review about your recent contact with Customer Services. Many thanks Keith - Group Customer Services Manager

Posted 4 years ago

“After using my Tower Air Fryer for the last year and a half…. and loving it….. the timer dial knob cracked. I contacted Tower and they were right on top of getting a replacement part to me within a couple weeks. Their responses were prompt and courteous and made the process easy. Knowing this service is in place, I will certainly choose Tower products over other brands in the future. Thank you, Tower!”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your review. We look forward to welcoming you back to our Tower website soon and want to say a big thank you for being such a loyal and valuable customer. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“My auto opening/closing bin became defective after a few months so I contacted Tower who couldn't have been more helpful. They were a joy to deal with and have sent me a new replacement bin. I would recommend this company 100%. They provide great devices at good prices and their after sales service has been fantastic.”

Helpful Report

Posted 4 years ago

Hi Stephen, Thanks for taking the time to leave your comments about your recent customer experience. We were delighted to read your comments as well as your recommendation for our products and the service we offer. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I had a problem with my pressure cooker which was under guarantee. I sent a video of the problem and an explanation and they agreed to replace it without any fuss. Natasha in customer services was extremely helpful. Very good customer service.”

Helpful Report

Posted 4 years ago

Hi We really appreciate you taking the time to leave such kind words about how Natasha had resolved your enquiry about your Pressure Cooker. Keith - Group Customer Services Manager

Posted 4 years ago

“Tower was very professional in reimbursement for a new tower airfryer when my own one lost power.”

Helpful Report

Posted 4 years ago

Hi Siobhan, I was delighted to read that our Customer Services Team had resolved your recent enquiry fully. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“Very nice waited quite a while for this to complete all my other tower kitchen products.”

Helpful Report

Posted 4 years ago

Hi Lyn, Thanks for your review and your valuable order - I was delighted to learn that you revisited Tower to complete your kitchen with our products. Keith - Group Customer Services Manager

Posted 4 years ago

“5 stars - bought an air fryer, wifey decided she wanted something else - really speedy resolution from customer services to send it back”

Helpful Report

Posted 4 years ago

Hi Thanks for your review we were sorry that you wanted to return your Air Fryer and I was pleased to learn you found the returns process very smooth. Please feel free to visit our Tower store front again soon. Keith - Group Customer Services Manager

Posted 4 years ago

“The basket is great though a little fiddle to put in the machine.”

Helpful Report

Posted 4 years ago

Hi Many thanks for your valuable order and for being a great customer. Keith - Group Customer Services Manager

Posted 4 years ago

“Well I was doubtful when I first bought it as I was a devotee of the halogen cooker but boy does this beat it hands down.It's fast efficient and cooks like a dream.It's not as spacious as a halogen but so much easier to clean and I would recommend it to anyone”

Helpful Report

Posted 4 years ago

Hi Anne, Thanks so much for your kind words - we really appreciate your recommendation. Keith - Group Customer Services Manager

Posted 4 years ago

“wow , well first let me start with delivery . Ordered the 1500W 4.3L Manual Air Fryer on Friday and arrived in less than 24 hours . Outstanding . Packing and shipping 100% I have checked the item but have not used this one as it is a Christmas present for my Daughter-in-Law . I am very familiar with tower as i have the Xpress Pro 2000W 11L 5-in-1 Digital Air Fryer Oven and i love it . I will update the review once my Daughter-in-Law has used it but i think she will be as thrilled as i was . The price for this item was fantastic and even better with the 20% off as well , so great bargain . 100% happy with everything .”

Helpful Report

Posted 4 years ago

Hi Steven, What a fantastic review !!! We were delighted to read your comments. Thanks for re-visiting Tower store front and making another purchase. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent products”

Helpful Report

Posted 4 years ago

Hi Stephen, Thanks for your kind words and your valuable order which is greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“Thank you Megan for replacing my air fryer good customer relations”

Helpful Report

Posted 4 years ago

Hi Val, Thanks for taking the time to leave your kind words about how Megan resolved your enquiry. Rest assured I have passed on your feedback to Megan. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Purchased my air fryer 1 year ago used it every day since not used my main oven since.Had a problem with timer knob replaced very quickly good service.”

Helpful Report

Posted 4 years ago

Hi John, I was delighted to read our Customer Service Team resolved your enquiry with your Air Fryer. Thanks for being such a valuable customer. Keith - Group Customer Services Manager

Posted 4 years ago

“Had an issue but Louise at tower who dealt with the issue for the duration of my query was absolutely outstanding and she is a credit to Tower. Would definitely buy from tower again :)”

Helpful Report

Posted 4 years ago

Hi I really appreciate your kind words about how Louise resolved your enquiry. I have forwarded your comments on to Louise. We look forward to you visiting our store front again in the future. Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent customer service. Issue trying to register an extended warranty was resolved quickly and efficiently.”

Helpful Report

Posted 4 years ago

Hi, Thanks for your valuable order and your feedback about our Customer Services Team. I'm delighted to learn your extended warranty has been registered successfully. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“I love this air fryer some much that I no longer use the oven or grill on my cooker. Great Customer service from this company as well.”

Helpful Report

Posted 4 years ago

Hi Nichola, Thanks for your kind words about our Air Fryer - we were overjoyed to read you love your product. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Although there was damage to my items the matter was rectified quickly and simply with no fuss”

Helpful Report

Posted 4 years ago

Hi I was pleased to read your enquiry had been resolved. On the rare occasion where things don't go to plan our Customer Services Team are readily available to resolve your issue. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“Megan is efficient dealt with the issue without delay. She is an asset to your company. Excellent customer service.”

Helpful Report

Posted 4 years ago

Hello, Thanks for your kind words left about how Megan handled your enquiry. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“A quick and responsive customer service via email but they do need to actually read the requests before sending the genetic first reply!! Very pleased with the response times and outcome of a replacement basket.”

Helpful Report

Posted 4 years ago

Hi Sally, Thanks for your comments - I was pleased to read your enquiry had been resolved. Rest assured I will review the communication process we send to our customers. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.2 based on 5,793 reviews