Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,793 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,793 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“prompt response and provision of manual in pdf format”

Helpful Report

Posted 4 years ago

Hi Thanks for your valuable comments. Keith - Group Customer Services Manager

Posted 4 years ago

“Towers customer support staff were extremely responsive - for me this sets them apart.”

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Posted 4 years ago

Hi Masood, What a fabulous review !!! Thanks so much for your valuable comments. We always place the customer at the heart of everything we do. Keith - Group Customer Services Manager

Posted 4 years ago

“Megan was very helpful & quick to arrange a replacement part for my pressure cooker. Great service & I would highly recommend Tower products. Thank you.”

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Posted 4 years ago

Hi Thanks for your recommendation - it means a lot to us Regards Keith - Group Customer Services Manager

Posted 4 years ago

“After the customer service provided by Annie, I would definitely recommend Tower products. After calling to get a replacement part that wasn’t available, I was emailed to say they had one, and was happy to send it to me as free replacement. What a great after service this company has.”

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Posted 4 years ago

Hi Karen, Thanks for your kind words and 5 star review. I have forwarded your comments across to Annie. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“Tower staff responded to my enquiry straight away and kept me informed about how it would be dealt with and without any delays they resolved everything I received excellent care from the staff at Tower they were helpful and very efficient”

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Posted 4 years ago

Hi Jean, I was really pleased to read your valuable comments. Thanks for taking the time to leave your 5 star review. Keith - Group Customer Services Manager

Posted 4 years ago

“Very swift and good service to replace a part that I had lost!”

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Posted 4 years ago

Hi Margaret, Thanks for your 5 star review regarding the replacement part. I was delighted to learn our Customer Services Team resolved your enquiry fully. Keith - Group Customer Services Manager

Posted 4 years ago

“Few days ago I posted review on my experience on how my Tower pressure cooker purchased from Argos developed fault within few months of purchase and Argos refusal to help to replace or refund it. I had contacted Tower directly and they had told me to get refund from Argos as they were unable to get replacement parts at that time . I had gone back to Argos and was refused again citing wear and tear even though it was mechanical fault. After my review Keith promised to look into this matter and I was contacted again by Sam (Customer Services Supervisor) who told me that it was unfortunate that Argos refused to refund as it was within 1st year of purchase Argos should have simply refunded me . As a goodwill gesture Tower has now send me a new replacement pressure cooker . Very much pleased. Thank you Keith and Sam.”

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Posted 4 years ago

Hi Thanks for your revised review. I was delighted to learn that Sam had resolved your enquiry fully. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Since buying I've not used either my main oven or my George Forman grill. I've cooked meats such as burgers, sausages, chicken and chicken portions, small joints of meat, vegetables, chips and roast potatoes to name but a few. Everything cooks really well and quickly. For example I've cooked chicken thighs quicker than it would take to heat the main oven. One good thing with air fryers in general is with them being so popular there are thousands of videos on YouTube showing you how to cook pretty much anything. If I were to look to buy again one thing I would do is get one with digital readouts just to make setting the timer and temp accurately easier. One small issue I would highlight is the outer bowl the food basket sits in, some of the coating has already come away. This is a very minor niggle though and doesn't affect the way the food cooks. The actual cooking basket is however still fully coated and working perfectly. All in all I've found it incredibly easy to use and quite frankly wish I'd bought one years ago.”

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Posted 4 years ago

Hi Lindsay, What a fantastic review about our Air Fryer. We were delighted to read your in depth comments and as always appreciate your recommendation. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 4 years ago

“contacted tower customer service as a warrenty confirmation had not come through & it was dealt with promptly. this was regards their presto hand blender bit I had previously purchased the frying pan & 2 saucespans which I highly recommend for price & quality.”

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Posted 4 years ago

Hi Thanks for your recommendation and your kind words. Keith - Group Customer Services Manager

Posted 4 years ago

“My daughter bought me a Tower carpet washer from a local store unfortunately when I opened the box there was no instruction manual I contacted your customer service dept and Megan dealt with my problem very effectively”

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Posted 4 years ago

Hi Thanks for your 5 star review about how Megan handled your recent enquiry. Keith - Group Customer Services Manager

Posted 4 years ago

“Megan was very helpful and very pleasant to speak to thank you its much appreciated when you get someone who is kind and helpful”

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Posted 4 years ago

Hi June, Thanks for your review - I was delighted to read how Megan resolved your enquiry. Keith - Group Customer Services Manager

Posted 4 years ago

“Megan was great in sorting out my problem sorted out in one day. Thank you great customer service.”

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Posted 4 years ago

Hi Joseph, Thanks for your kind review about the customer service you recently received. Keith - Group Customer Services Manager

Posted 4 years ago

“Needed a small part for my Air Fryer, couldnt find it anywhere so I wrote to Tower. They replied very quickly and I got the part two days later. Excellent customer service . Very impressed.”

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Posted 4 years ago

Hi Joanne, Thanks for your 5 star review - I was delighted to learn our Customer Services team resolved your enquiry quickly and efficiently. Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent customer service. Thank you.”

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Posted 4 years ago

Hi Many thanks for taking the time to leave your kind words about our Customer Services. Keith - Group Customer Services Manager

Posted 4 years ago

“Fabulous customer service from Megan at Tower”

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Posted 4 years ago

Hi Thanks for your review about how Megan handled your recent enquiry - Megan was delighted to read your comments. Keith - Group Customer Services Manager

Posted 4 years ago

“I contacted Tower with a request for an elderly friend who needed an instruction manual for her air fryer. Not only did they email me by return, the manual, they gave me a whole list of sites with recipes for air fryers. That`s what I call service. Rare these days, Well done Sam at Tower.”

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Posted 4 years ago

Hi We really appreciate your fantastic review. I have passed your kind words across to Sam Keith - Group Customer Services Manager

Posted 4 years ago

“I needed a new on/off control for my airoven. The young lady was very helpful, and had my replacement delivered to me in less than a week! Can't than them enough”

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Posted 4 years ago

Hi Joan, Thanks for getting in touch to leave such a fantastic review. I was delighted our Customer Services Team resolved your enquiry. Best wishes - Keith - Group Customer Services Manager

Posted 4 years ago

“Quickly replaced my waste/recycling bin with a faulty motor.”

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Posted 4 years ago

Hi Thanks for your 5 star review - its greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“Very helpful, part arrived and fitted”

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Posted 4 years ago

HI Thanks for taking the time to leave your kind words. I was delighted to learn our Customer Services team resolved your enquiry. Keith - Group Customer Services Manager

Posted 4 years ago

“Thank you Natasha remote for fire has just come working all OK can't thank you enough for your helpful and friendliness service can't fault Regards Jean Hearne”

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Posted 4 years ago

Hi Jean. We really appreciate your 5 star review - Natasha was delighted to read how satisfied you were Thanks Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.2 based on 5,793 reviews