Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,885 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 1 star review on 4th November 2026

Lynne Cook

Isra

Tower 5 star review on 11th January 2026

Anonymous

265

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ultra fast & courteous response from customer service to my request for operating instructions. For me, evidence of excellent customer service s much more important than price when deciding equipment purchases.”

Helpful Report

Posted 4 years ago

Hi We appreciate your kind words about the recent Customer Services you received from the team here at Tower. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent service and prompt delivery”

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Posted 4 years ago

Hi Heather, I was delighted to read your 5 star review about your delivery experience. Thanks for your valuable order - please feel free to visit our Tower website again soon. Keith - Group Customer Services Manager

Posted 4 years ago

“I had a problem with my registration form eMail but when I asked for help it was sorted out Very quickly well done”

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Posted 4 years ago

Hi I was pleased to read your enquiry was dealt with quickly and efficiently by our dedicated Customer Services Team. Thanks for your kind words. Keith - Group Customer Services Manager

Posted 4 years ago

“Great customer service , excellent products A+++”

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Posted 4 years ago

Hi Sarah, Thanks for your valuable order for the Tower Airfryer. It looks a great addition to your kitchen. Keith - Group Customer Services Manager

Posted 4 years ago

“Megan at customer services was most helpfull, also sorted out my problem”

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Posted 5 years ago

“All air fryers are the same right, well no, I was very presently surprised by my new Tower air fryer, it actually cooks better, faster and appears to be easier to clean, all in all a satisfied customer.”

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Posted 5 years ago

Hi Nick, What a fantastic review to read !!! We really appreciate your kind words regarding our Air Fryer. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 5 years ago

“Excellent customer service”

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Posted 5 years ago

Hi Thanks for your 5 star review - here at Tower we always place our customers at the heart of everything we do. Keith - Group Customer Services Manager

Posted 5 years ago

“So far this bread maker has been excellent perfect results every time. A quick question to customer services got an almost immediate response so I am a very happy customer thank you”

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Posted 5 years ago

“So far this bread maker has been excellent perfect results every time. A quick question to customer services got an almost immediate response so I am a very happy customer thank you”

Helpful Report

Posted 5 years ago

Hi Betti, I was delighted to read your 5 star review regarding our Bread Maker. Keith - Group Customer Services Manager

Posted 5 years ago

“Had a faulty bread machine. Once I informed customer services, they were able to replace the item. The communication and assistance provided was efficient and professional .”

Helpful Report

Posted 5 years ago

Hi Thanks for taking the time to leave your review. I was pleased to learn your recent enquiry was resolved fully by our Customer Services Team. Keith - Group Customer Services Manager

Posted 5 years ago

“Megan has been fabulous sorting a spare part for me! Love my air fryer best purchase I’ve made. Thanks”

Helpful Report

Posted 5 years ago

Hi Carly, Thanks for your kind words about your recent contact with Customer Services. Keith - Group Customer Services Manager

Posted 5 years ago

“Fantastic customer service from Megan. Part has been dispatched for my airfryer. Best customer service I've seen in a while.”

Helpful Report

Posted 5 years ago

HI Thanks for taking the time to leave your comments about your recent experience with our Customer Services Team. Regards Keith - Group Customer Services Manager

Posted 5 years ago

“Very good value for money”

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Posted 5 years ago

Hi Steve, Thanks for your valuable order and for being a great customer. We look forward to you revisiting the Tower website very soon. Keith - Group Customer Services Manager

Posted 5 years ago

“I had an issue with my microwave still under warranty. Great customer service from Annie. Very quick to respond, and a new microwave is being sent out shortly!”

Helpful Report

Posted 5 years ago

Hi Rob, Thanks for your 5 star review - I have passed your comments onto Annie. Thanks again Keith - Group Customer Services Manager

Posted 5 years ago

“First class customer service. Annie in Customer Services could not have been more helpful. Replacement part sent to me within 3 working days, Excellent.”

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Posted 5 years ago

Hi Steve, Thanks for your 5 star review regarding the recent service you received from our dedicated Customer Services Team. Keith - Group Customer Services Manager

Posted 5 years ago

“Very good customer service part despatched very quickly Well done Megan.”

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Posted 5 years ago

Hi John, We really appreciate your kind words about how Megan handled your recent enquiry to Tower. Best wishes Keith - Group Customer Services Manager

Posted 5 years ago

Hi John, We really appreciate taking the time to leave your comments about our Customer Services Team and in particular how Megan handled your enquiry. Keith - Group Customer Services Manager

Posted 5 years ago

“Customer service (Annie) was so helpful in resolving the issue with our microwave. Would absolutely recommend them! Thank you”

Helpful Report

Posted 5 years ago

Hi Many thanks for your 5 star review and also the recommendation you have made for Tower Housewares. Both are greatly appreciated. Keith - Group Customer Services Manager

Posted 5 years ago

“Very nice pans”

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Posted 5 years ago

Hi Elaine, Thanks for taking the time to leave your 5 star review about our Pan set. Keith - Group Customer Services Manager

Posted 5 years ago

“I had an unusual and minor problem with a Tower device and Customer Service were extremely helpful and very prompt. It's this kind of service that really adds value and I'm very impressed with Tower as a result!”

Helpful Report

Posted 5 years ago

Hi Thanks for your kind words about our Customer Services Team. Here at Tower Housewares we always place the customer at the heart of everything we do. Best wishes Keith - Group Customer Services Manager

Posted 5 years ago

“Fantastic customer service. Very good product.”

Helpful Report

Posted 5 years ago

Hi Maria, Thanks for your kind words. Keith - Group Customer Services Manager.

Posted 5 years ago

Tower is rated 4.1 based on 5,885 reviews