Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,866 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,866 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So far this bread maker has been excellent perfect results every time. A quick question to customer services got an almost immediate response so I am a very happy customer thank you”

Helpful Report

Posted 4 years ago

Hi Betti, I was delighted to read your 5 star review regarding our Bread Maker. Keith - Group Customer Services Manager

Posted 4 years ago

“Had a faulty bread machine. Once I informed customer services, they were able to replace the item. The communication and assistance provided was efficient and professional .”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your review. I was pleased to learn your recent enquiry was resolved fully by our Customer Services Team. Keith - Group Customer Services Manager

Posted 4 years ago

“Megan has been fabulous sorting a spare part for me! Love my air fryer best purchase I’ve made. Thanks”

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Posted 4 years ago

Hi Carly, Thanks for your kind words about your recent contact with Customer Services. Keith - Group Customer Services Manager

Posted 4 years ago

“Fantastic customer service from Megan. Part has been dispatched for my airfryer. Best customer service I've seen in a while.”

Helpful Report

Posted 4 years ago

HI Thanks for taking the time to leave your comments about your recent experience with our Customer Services Team. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Very good value for money”

Helpful Report

Posted 4 years ago

Hi Steve, Thanks for your valuable order and for being a great customer. We look forward to you revisiting the Tower website very soon. Keith - Group Customer Services Manager

Posted 4 years ago

“I had an issue with my microwave still under warranty. Great customer service from Annie. Very quick to respond, and a new microwave is being sent out shortly!”

Helpful Report

Posted 4 years ago

Hi Rob, Thanks for your 5 star review - I have passed your comments onto Annie. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“First class customer service. Annie in Customer Services could not have been more helpful. Replacement part sent to me within 3 working days, Excellent.”

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Posted 4 years ago

Hi Steve, Thanks for your 5 star review regarding the recent service you received from our dedicated Customer Services Team. Keith - Group Customer Services Manager

Posted 4 years ago

“Very good customer service part despatched very quickly Well done Megan.”

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Posted 4 years ago

Hi John, We really appreciate your kind words about how Megan handled your recent enquiry to Tower. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

Hi John, We really appreciate taking the time to leave your comments about our Customer Services Team and in particular how Megan handled your enquiry. Keith - Group Customer Services Manager

Posted 4 years ago

“Customer service (Annie) was so helpful in resolving the issue with our microwave. Would absolutely recommend them! Thank you”

Helpful Report

Posted 4 years ago

Hi Many thanks for your 5 star review and also the recommendation you have made for Tower Housewares. Both are greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“Very nice pans”

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Posted 4 years ago

Hi Elaine, Thanks for taking the time to leave your 5 star review about our Pan set. Keith - Group Customer Services Manager

Posted 4 years ago

“I had an unusual and minor problem with a Tower device and Customer Service were extremely helpful and very prompt. It's this kind of service that really adds value and I'm very impressed with Tower as a result!”

Helpful Report

Posted 4 years ago

Hi Thanks for your kind words about our Customer Services Team. Here at Tower Housewares we always place the customer at the heart of everything we do. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Fantastic customer service. Very good product.”

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Posted 4 years ago

Hi Maria, Thanks for your kind words. Keith - Group Customer Services Manager.

Posted 4 years ago

“First class customer service from this company, my request was dealt with professionally and promptly by Sam. Replacement part being sent out.”

Helpful Report

Posted 4 years ago

Hi We really appreciate your 5 star review about how Sam handled your recent enquiry Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“Absolutely first class service from this company, my request was dealt with professionally and promptly by a young lady called Annie who could not have been more patient and helpful, I would definitely recommend Tower to my friends and family.”

Helpful Report

Posted 4 years ago

Hi Thanks for your kind words and your recommendation to your family & friends. We look forward to welcoming them to the Tower website soon. Keith - Group Customer Services Manager

Posted 4 years ago

“Quick and helpfull”

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Posted 4 years ago

Hi Eddie, Thanks for your review - your comments are greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“I was unable to register my product online due to problems with the warranty website. I emailed Tower for help and Megan responded. Megan asked for details of the product and purchase and registered it for me. This was all pleasantly and swiftly done. Fabulous customer service.”

Helpful Report

Posted 4 years ago

Hi Rebecca, Thanks for your comments - I was sorry to learn there were initial issues in registering your warranty bit delighted to hear Megan resolved your enquiry for you. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 4 years ago

“Over the moon with the help I got from customer services, contacted about a broken part and have sent me out a replacement part straight away, so happy!”

Helpful Report

Posted 4 years ago

Hi Many thanks for your kind words about how our Customer Services Team handled your recent enquiry. Best wishes, Keith - Group Customer Services Manager

Posted 4 years ago

“The cooker was faulty on recipe but customer service handled it quickly and sent a replacement.”

Helpful Report

Posted 4 years ago

Hi Thanks for your valuable review. On the rare occasions where thing don't go to plan our Customer Services team are readily available to resolve your enquiry. Keith - Group Customer Services Manager

Posted 4 years ago

“Replacement pressure cooker spot on 10/10 delivery good and undamaged 10/10”

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Posted 4 years ago

Hi Many thanks for your 5 star review about the delivery of your replacement product. Keith - Group Customer Services Manager

Posted 4 years ago

“Fantastic pan 10 out 9f 10”

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Posted 4 years ago

Hi Jane, Thanks for your 10 out of 10 score - its greatly appreciated !!! Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.1 based on 5,866 reviews