Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,866 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,866 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am extremely happy with the response I received regarding a small silicone replacement item for my air fryer. The customer service I received was above and beyond”

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Posted 4 years ago

Hi Linda, Thanks for taking the time to leave your kind review. Here at Tower we always place our valuable customers at the heart of everything we do. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Timer knob broke on our Air Frier, and a replacement was sent out immediately. Excellent service. (I hope this one doesn't break!)”

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Posted 4 years ago

Hi Simon, Thanks for your 5-star review. I was pleased to learn our Customer Services Team resolved your enquiry. Should you have any further enquiries please feel free to get in touch. Keith - Group Customer Services Manager

Posted 4 years ago

“Louise was very efficient and the quickness that I had a reply was very good”

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Posted 4 years ago

Hi Norman, I was pleased to read your 5-star review. I have passed across your comments to Louise who was overjoyed with your feedback. Keith - Group Customer Services Manager

Posted 4 years ago

“I got a faulty saucepans set lid, Sam in Tower customer services sorted it out immediately without any fuss. Excellent customer services. 5 star service.”

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Posted 4 years ago

Hi Mina, We appreciate the time taken to leave your kind review. Sam is one of our Customer Service Team Leaders and was delighted to read your comments. Keith - Group Customer Services Manager

Posted 4 years ago

“I had a slight issue with my Tower product, Josh at Tower was easy to speak to, and very helpful, he arranged for a new unit to be sent out as soon as possible. Thank you”

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Posted 4 years ago

Hi Russ, It was pleasing to read your 5-star review about how Josh handled your recent enquiry. Thanks for being such a valuable customer of Tower. Keith - Group Customer Services Manager

Posted 4 years ago

“Megan was extremely helpful.”

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Posted 4 years ago

“A lady named Annie dealt with my problem and she was very helpful and sorted it out very quickly.”

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Posted 4 years ago

Hi Gloria, Thanks for your 5-star review and your kind words about how Annie handled your enquiry. It's greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“My problem was dealt with so promptly and to my complete satisfaction. Well done Tower.”

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Posted 4 years ago

Hi Christine, We love to read when our customer services team resolve our customers enquiries to their full satisfaction. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“Annie at Customer service was very knowledgeable and resolved my query promptly. Appreciated this and happy to have replacement product without hassle.”

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Posted 4 years ago

Hi Lindsey, Thanks for your kind words about how Annie resolved your enquiry. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Phoned for replacement Pressure Cooker on Friday 19 and it was delivered on Monday 22nd. Amazing service. thank you”

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Posted 4 years ago

Hello Millicent, Thanks for your 5-star review - it's greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“Josh was so helpful but sadly was unable to find a spare part for me. I must admit, I think the original was made from Dinosaur Bone. Thank you once more Josh, a credit to Tower. Now go and ask for a rise 😄”

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Posted 4 years ago

Hi Oliver, Thanks for your comments about how Oliver handled your recent enquiry. We have a great customers services team here at Tower !!! Keith - Group Customer Services Manager

Posted 4 years ago

“Lovely to cook food in. Lovely and crispy .10stars.”

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Posted 4 years ago

Hi Malcolm, It was lovely to read your 5 star review when you awarded TOWER 10 stars !!!!! Thanks for being a valued customer. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent customer service.”

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Posted 4 years ago

Hi John, Many thanks for your review - here at Tower we place the customer at the heart of evreything we do. Many thanks Keith - Group Customer Services Manager

Posted 4 years ago

“Very pleased with Tower's customer service, because advisor Josh responded quickly and helpfully until I was able to make my final decision not to buy the Tower product I was considering. Researching to find a suitable mini oven with two hobs for an elderly disabled relative, I was confused by contradictary online reviews, so emailed to request a copy of the user manual. When I reported that the manual did not answer all my questions, Josh quickly sent me answers to my queries.”

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Posted 4 years ago

Hi Shirley It was lovely to read your message about how Josh had recently helped you with your enquiry. He was delighted to read your comments. Keith - Group Customer Services Manager

Posted 4 years ago

“A quick response solved the issue thanks”

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Posted 4 years ago

Hi Anthony I was delighted to read your 5 star review about how your recent enquiry was handled by our dedicated Customer Services Team. Thanks for your kind words. Keith - Group Customer Services Manager

Posted 4 years ago

“We purchased Tower Vortx 22L Manual Air Fryer Oven, T17058 after our main oven wouldn't get hot as a temporary 'fix'. We have been very pleased with it but after a while the was a stain that had run down the inside glass door so I contacted Tower by email for cleaning instructions. After some email exchanges with photos and question It was decided that the seal was faulty. As it was under warranty we sent copies of the receipt etc and the same day a replacement oven was ordered, and we were told it would be 3-5 working days. We received the replacement within the time and problem resolved. That's what we call an excellent customer service, from the representative who dealt with our problem and from Tower Many Thanks.”

Helpful Report

Posted 4 years ago

Hi Ken, Thanks for taking the time to leave a review about how your recent enquiry was handled by our Customer Services Team. When things don't go as expected our Customer Services Team are available to handle any enquiry you may raise. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“Lovely frying pan very good quality so pleased with it”

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Posted 4 years ago

Hi Ann, Thanks for your kind words - here at Tower we love it when our products make our valued customers happy. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent response to my query concerning a spare part. Megan went the extra mile to check if the item was in stock. She was constantly keeping me informed.”

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Posted 4 years ago

Hi Many thanks for leaving your 5 star review. I was pleased to read how Megan handled your recent enquiry. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“the tower 2.2L frier is a great item and so clean to use compared to old day chip friers. price is good and comes with 3 year warranty. we had issues with ours and getting replacemnt sent and all sorted quickly and efficently. well done to Tower”

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Posted 4 years ago

Hi David, Many thanks for your fantastic 5 star review. We were pleased to read your recent enquiry relating to the warranty of your Air Fryer had been resolved fully. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Fantastic service and customer service was spot on can’t thank them enough 5*”

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Posted 4 years ago

Hi Mark, We were delighted to read your 5 star review - thanks for your valuable order and for being a great customer. Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.1 based on 5,866 reviews