Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,866 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,866 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect! Exactly what I needed. Super fast delivery!”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave such kind words about your delivery experience. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Had to return air fryer because was too large , brilliant customer service from Megan and her colleagues , so nice to speak to uk based service .”

Helpful Report

Posted 4 years ago

Hi Denise, Thanks for taking the time to leave your review about how Megan handled your recent enquiry. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“will be buying again”

Helpful Report

Posted 4 years ago

Hi Adrianna, Thanks for your 5-star review. We look forward to welcoming you back to our Tower storefront again in the very near future. With best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Works quickly with low water level, not too noisy either.”

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Posted 4 years ago

Hi Thanks for your 5-star review about your recent purchase. Your valuable order is greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“Had a slight issue with my tower air fryer, contacted Tower via email and was replied to by Megan, She went above and beyond to help and sent me a replacement in which I'll hopefully recieve before Xmas 🤞. A1***** customer support”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave such positive comments about how Megan handled your recent enquiry. Megan was delighted to read your comments. Best wishes. Keith - Group Customer Services Manager

Posted 4 years ago

“I had a problem with my item, it was destroyed in transit, but, Sam at customer services dealt with my issue with real professionalism and speed. A great company to deal with, and great priced good quality spares.”

Helpful Report

Posted 4 years ago

Hi Gema, Thanks for taking the time to leave your kind words about how Sam recently handled your enquiry. On the rare occasion when things don't go to plan our Customer Services Team are readily available to resolve your enquiry. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“The whole customer service team have been excellent. I email Sam tonight which is a Sunday and got an immediate helpful reply. I have Tower Cerastone pans which I love because they are so easy to clean and because I was so happy with them bought a four slice toaster. Although I had a problem with the toaster the Customer Services Team sorted it out without any fuss. Tower will be my go to brand from now.”

Helpful Report

Posted 4 years ago

Hi Sheila, What a delight to read your 5-star review about how our Customer Services Team and in particular Sam handled your recent enquiry. We are so proud of our Customer Services Team here at Tower and we always place the customer at the heart of everything we do. Thanks for being such a loyal customer and have a lovely Christmas. Keith - Group Customer Services Manager

Posted 4 years ago

“Had a problem with our air fryer which was quickly sorted and a replacement arranged by Megan. Thank you *****”

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Posted 4 years ago

Hi John, Thanks for your great review I have passed across your wonderful comments to Megan. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“Auto tire flyer on Thursday the 16th of December today and find out my missus has got me one for Christmas so email the company up to ask them to refund me took a day day and Megan got back to me 20 minutes ago to say my money back in my bank the next 10 days thanks very much for your help”

Helpful Report

Posted 4 years ago

Hi Craig, Many thanks for taking the time to leave such positive comments about your recent enquiry with Tower. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“My Air fryer started to peel in the basket but thanks to Megan in customer services she has sent me a new basket for which I am grateful it was under warranty and under a year old when this happened so Thankyou good customer service.”

Helpful Report

Posted 4 years ago

Hi Marilyn, We were delighted to read your 5-star review about your recent enquiry with our Customer Services Team and Megan in particular. Have a lovely Christmas. Keith - Group Customer Services Manager

Posted 4 years ago

“By reply to my request for instructions for my tower T12055 soup maker. I had mislaid the ones that were in the box. And it was a very quick response. which was much appreciated.”

Helpful Report

Posted 4 years ago

Hi I was pleased to read our Customer Services Team resolved your recent enquiry quickly. Best wishes. Keith - Group Customer Services Manager

Posted 4 years ago

“very happy with the service from you with replacement of my tower sensor bin”

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Posted 4 years ago

Hi Adrian, We appreciate your kind words Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“handle became loose on saucepan Tower sent out new pan with apologies, no charge and double quick. many thanks”

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Posted 4 years ago

Hi Richard, Thanks for taking the time to leave your 5-star review - it's greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“The original basket for our airfyer went rusty, so I ordered a replacement. We are back frying again. Thank you.”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your 5-star review. We were delighted to learn you are back using our Air Fryer again. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Brilliant and efficient response to my queries”

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Posted 4 years ago

Hi Jimmy, Thanks for taking the time to leave your fabulous 5-star review. Here at Tower we always place the customer at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I’ve bought a few items from tower and I’ve not been disappointed. From a soup maker to air fryer to bread maker! All items are used regularly and make a fantastic job.”

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Posted 4 years ago

Hi Pamela, What a wonderful 5-star review. Thanks for your kind words and for being such a loyal customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“I contacted customer services with a question regarding my 5 or 6 year old Tower pressure cooker. The reply told me that there was a recall on this model & giving me a link to organise a replacement. I was able to print off a label for free postage, this was 24 November. Today, 10 December I received a brand new replacement pressure cooker. Impressive customer service.”

Helpful Report

Posted 4 years ago

Hi We appreciate you taking the time to comment upon how our Customer Services team successfully handled your recent enquiry. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I haven't used this yet but am confident it will all my expectations. The price was ok for me.As far as i remember two years ago ,the delivery was when expected.”

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Posted 4 years ago

Hi Elaine, Thanks for your valuable order and your positive comments. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“I have been talking with Louise (customer service ) as I had problems with delivery and damage. Louise got this sorted and got a new one sent out in days. I could thank her enough for the quick service. Regards leonard Barber”

Helpful Report

Posted 4 years ago

Hi Leonard, What a wonderful review to receive about how Louise handled your recent enquiry. I have forwarded your kind words on to Louise Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent Customer Service, I had a problem with the timer knob on my air fryer, I was sent out a replacement but that didn’t last so I have a new air fryer on the way to me now.”

Helpful Report

Posted 4 years ago

Hi Karen, I was delighted to read your 5-star review about the recent customer service you received from Tower. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.1 based on 5,866 reviews