Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,822 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,822 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks all good”

Helpful Report

Posted 4 years ago

Hi John, Thanks for taking the time to leave your 5-star review. It's greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“couldn't be happier halves the cooking time for our family excellent product highly recommend”

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Posted 4 years ago

Hi Thanks for your kind words and valuable purchase. Its great when we read how happy our products make our customers. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“I bought the 10 in 1 Air fryer oven, I absolutely love it!!! No more bending down to put things in and out of my main oven, everything I've cooked so far has come out perfect, so glad I chose this one,I experimented and made a sponge cake, lower heat and rack next time but cake still came out OK. I highly recommend this product”

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Posted 4 years ago

Hi Julie, Thanks so much for your kind words about our 10 in 1 Air Fryer. I'm sure your sponge cake tasted delicious. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Nice smell.”

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Posted 4 years ago

Thanks for your review

Posted 4 years ago

“The Tower customer service is absolutely brilliant. They are so helpful and such prompt replies to every email. I was well impressed. I would now go out of my way to buy any product from Tower. Thank you all so much.”

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Posted 4 years ago

Hi Shirley, We love hearing from satisfied customers about how our Customer Services Team handled their enquiries. We look forward to welcoming you back to our Tower Store Front soon. Take care Keith - Group Customer Services Manager

Posted 4 years ago

“The customer service (Sam) at tower was very helpful and quick response. I have no problem to communicate with them via email. Looking forward to receiving my replacement of a new air fryer.”

Helpful Report

Posted 4 years ago

Hi Thanks for your kind words about how Sam recently managed your recent enquiry. Sam was delighted to read your positive comments Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Very pleased with items bought”

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Posted 4 years ago

Hi Thanks for your valuable order and your kind words. We hope you re-visit our storefront soon. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“Replaced my pyramid kettle of the same colour. Cannot fault this kettle as it does what it is supposed to do.”

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Posted 4 years ago

Hi Trudi, We appreciate you taking the time to leave your 5-star review about our pyramid kettle. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Dealt with Megan in customer service who was very helpful and polite. No hassle in getting replacement item.”

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Posted 4 years ago

Hi Many thanks for taking the time to leave your 5-star review about the recent service you received from my colleague Megan. Megan was delighted to read your comments Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Megan in after sales has been excellent handling my request for a new timer dial for my air fryer. Would thoroughly recommend this company. Brian Kelly”

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Posted 4 years ago

Hi Brian, We appreciate your comments about how our Customer Services team and in particular Megan resolved your recent enquiry. Here at Tower we always place the customer at the heart of everything we do. Thanks for your recommendation. Keith - Group Customer Services Manager

Posted 4 years ago

“I placed my order on December 27th on standard delivery and it arrived on December 30th. Delivered by Hermes with constant tracking information provided. Excellent service !”

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Posted 4 years ago

Hi Many thanks for taking the time to leave such valuable comments about your recent delivery experience. I have passed your comments on to our courier partners. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Fantastic after sales Customer Service from ‘Sam’ at Tower! Absolutely love the new bread maker and Sam made it possible for us to activate the 3 Year Warranty. What a Star! My husband is having to have a special diet following lifesaving cancer surgery and thought he would have to omit bread forever. This little machine is making his new baking regime a doddle!”

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Posted 4 years ago

Hi Wow !!! what a wonderful review to read about your recent enquiry which Sam resolved for you. Sam loves resolving customers enquiries and I was delighted to read she had activated your warranty. I hope the Tower Bread Maker helps with your husbands recuperation Take care and best wishes for the future Keith - Group Customer Services Manager

Posted 4 years ago

“Prompt and helpful response to my query.”

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Posted 4 years ago

Hi Anthony, Thanks for your kind words - they are greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“Really great oven to use and easy to understand how to cook different meats and food”

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Posted 4 years ago

Hi Fiona, Many thanks for your valuable order and for being such a great customer of Towers. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Tower bread maker T11005 makes great bread. Easy to use and packed full of features. Customer after sales service prompt and very helpful. 5 stars from me. Highly recommend from my experiences.”

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Posted 4 years ago

Hi Mark, Thanks for the wonderful review about our Tower Bread Maker and our Customer Services Team. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Love my tower product wouldn't be without one now.”

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Posted 4 years ago

Hi Irene, We love to read when our customers are happy with our products. Thanks for your valuable order Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Perfect! Exactly what I needed. Super fast delivery!”

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Posted 4 years ago

Hi Thanks for taking the time to leave such kind words about your delivery experience. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Had to return air fryer because was too large , brilliant customer service from Megan and her colleagues , so nice to speak to uk based service .”

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Posted 4 years ago

Hi Denise, Thanks for taking the time to leave your review about how Megan handled your recent enquiry. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“will be buying again”

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Posted 4 years ago

Hi Adrianna, Thanks for your 5-star review. We look forward to welcoming you back to our Tower storefront again in the very near future. With best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Works quickly with low water level, not too noisy either.”

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Posted 4 years ago

Hi Thanks for your 5-star review about your recent purchase. Your valuable order is greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.1 based on 5,822 reviews