Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,822 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,822 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous aftercare”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your 5-star review about our Customer Services Team. Here at Tower we always place the customer at the heart of everything we do. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“I bought a soup maker at the end of 2021 and use it twice a week . However noticed that the ‘blend’ mode didn’t work. I tried a few times, following instructions in the booklet to completely unplug to reset but still no success. Contacted customer services and Azmina arranged a new replacement which was delivered within 2 days. I’ve Just used it to make some lovely soup and the blender works perfectly. Thanks Azmina & Team 👏🏻👏🏻”

Helpful Report

Posted 4 years ago

Hi Helena, Thanks for your wonderful review about how Azmina and the Customer Services Team resolved your recent enquiry. We hope you enjoy using your replacement Soup Maker. The soup looks delicious !!! Keith - Group Customer Services Manager

Posted 4 years ago

“Fabulous airfryer had it for 1 week and I dint know how I loved without one, haven't used rotisserie as yet but I'm sure it will be fabulous, very pleased with this purchase”

Helpful Report

Posted 4 years ago

Hi Michelle, Thanks for taking the time to leave your 5-star review about the purchase of your Air Fryer. We hope to welcome you back to our Tower website again soon. Keith - Group Customer Services Manager

Posted 4 years ago

“I’m really pleased with my Tower dual basket air fryer. I would definitely recommend it.”

Helpful Report

Posted 4 years ago

Hi Thanks for your valuable order for the Tower dual basket air fryer - it's greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“A simple solution, with pictures, to lead the dingbat customer who couldn't register their warranty, me that is. Thank you Annie for support and clarity”

Helpful Report

Posted 4 years ago

Hi Thanks for your kind review about how Annie helped in registering your warranty. I was pleased to learn everything has been resolved. Take care Keith - Group Customer Services Manager

Posted 4 years ago

“Called customer services at Tower Housewares today. Exceptional customer service from Annie, confident friendly and professional. Went that extra mile. You are a true credit to Tower Housewares Annie. Thank you. Kind Regards, Sue Gollins”

Helpful Report

Posted 4 years ago

Hi Sue, Thanks so much for taking the time to leave your kind words about how Annie within Customer Services recently handled your enquiry. Annie was delighted to read your review. Best wishes Keith - Customer Services Manager

Posted 4 years ago

“Prompt , personal, caring, helpful service . Couldn’t ask for more”

Helpful Report

Posted 4 years ago

Hi We really appreciate your 5 star review. Here at Tower we always place the customer at the heart of everything we do. Regards Keith - Customer Services Manager

Posted 4 years ago

“i bought a Tower air fryer in 2020 and registered the air fryer online with tower to extend the warranty.two year later the air fryer stopped working and I connected Tower to explain the problem. Louise answered my call and from the minute I spoke to Louise I knew my problem is going to be sorted. What a brilliant customer service. So professional. I was offered a replacement air fryer which was even more expensive and bigger than the original one. My replacement arrived on time and I am back to healthy eating again. I love my new air fryer.Thank you so much for such a wonderful customer service. I am a very happy customer.”

Helpful Report

Posted 4 years ago

Hi Fawzia, I was delighted to read your 5-star review about how Louise recently handled your enquiry. Louise loves speaking with our valued customers and resolving any enquiry they may raise. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“It was dealt with very quickly my problem by Annie just waiting on part thanks a lot service so far brilliant”

Helpful Report

Posted 4 years ago

Hi Wyn, Thanks for your wonderful review about how Annie recently resolved your enquiry. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“I really love Tower products. I have a matching pink glitz kettle, toaster and microwave. I was hoping to get a matching coffee machine. I like the Cavaletto range coffeemaker but unfortunately it isn't available in pink glitz. I had excellent help from Chloe in Customer Services who guided me to other possible options and helped me to make a purchase. I can't wait for my coffee machine to arrive.”

Helpful Report

Posted 4 years ago

Hi Colette, Thanks for taking the time to leave your 5-star review about how Chloe handled your recent enquiry. We were delighted to read your comments. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“Very happy with my purchase tower 10 in 1, fast delivery and very easy to use”

Helpful Report

Posted 4 years ago

Hi Maria, Thanks for the time taken to leave your kind words about your recent purchase. We hope you enjoy using your 10 in 1 Tower Airfryer. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Fast delivery and best prices available!”

Helpful Report

Posted 4 years ago

Hi Thanks for your valuable comments. Here at Tower, we work with our courier partners to ensure our customer's parcels are delivered quickly. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Love this new range off black and rose gold looks great in the kitchen. Now i'm hooked.”

Helpful Report

Posted 4 years ago

Hi Louise, We loved reading your review about how much you like our Black and Rose Gold range We hope you visit our Tower website again soon. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Good service. Would recommend.”

Helpful Report

Posted 4 years ago

Hi Thanks for leaving your kind review and your recommendation of Tower. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent product great service all round quality”

Helpful Report

Posted 4 years ago

Hi Thomas, Thanks for your great comments about your Tower product and the service you have recently received. We look forward to welcoming you to our website again soon. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Easy to find and order”

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Posted 4 years ago

Hi Lisa, Thanks for your valuable comments about your order experience. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent product, just what I expected from Tower. A pan for everything, from the hob to the oven.”

Helpful Report

Posted 4 years ago

Hi Joan, Thanks for your wonderful 5-star review. We hope you revisit our Tower website soon. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Perfect little device”

Helpful Report

Posted 4 years ago

Hi We appreciate your 5-star review and your order. We hope you visit our Tower Store Front again very soon. Regards Keith - Customer Services Manager

Posted 4 years ago

“Prompt response providing requested information from Sam in customer service.”

Helpful Report

Posted 4 years ago

Hi Sue, Thanks for taking the time to leave your positive comments about how Sam within our Customer Services team resolved your recent enquiry. Sam loves speaking with our valued customers and was overjoyed to read your review. Best wishes Keith - Customer Services Manager

Posted 4 years ago

“Very quick response to my query from customer service. More than happy with the solution.”

Helpful Report

Posted 4 years ago

Hi Jeanette, It was great to read your 5 star review - thanks for taking the time to leave your comments about our Customer Services team. Thanks Keith - Customer Services Manager

Posted 4 years ago

Tower is rated 4.1 based on 5,822 reviews