Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,885 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,885 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 1 star review on 4th November 2026

Lynne Cook

Isra

Tower 5 star review on 11th January 2026

Anonymous

265

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was dealt with very quickly my problem by Annie just waiting on part thanks a lot service so far brilliant”

Helpful Report

Posted 4 years ago

Hi Wyn, Thanks for your wonderful review about how Annie recently resolved your enquiry. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“I really love Tower products. I have a matching pink glitz kettle, toaster and microwave. I was hoping to get a matching coffee machine. I like the Cavaletto range coffeemaker but unfortunately it isn't available in pink glitz. I had excellent help from Chloe in Customer Services who guided me to other possible options and helped me to make a purchase. I can't wait for my coffee machine to arrive.”

Helpful Report

Posted 4 years ago

Hi Colette, Thanks for taking the time to leave your 5-star review about how Chloe handled your recent enquiry. We were delighted to read your comments. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“Very happy with my purchase tower 10 in 1, fast delivery and very easy to use”

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Posted 4 years ago

Hi Maria, Thanks for the time taken to leave your kind words about your recent purchase. We hope you enjoy using your 10 in 1 Tower Airfryer. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Fast delivery and best prices available!”

Helpful Report

Posted 4 years ago

Hi Thanks for your valuable comments. Here at Tower, we work with our courier partners to ensure our customer's parcels are delivered quickly. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Love this new range off black and rose gold looks great in the kitchen. Now i'm hooked.”

Helpful Report

Posted 4 years ago

Hi Louise, We loved reading your review about how much you like our Black and Rose Gold range We hope you visit our Tower website again soon. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Good service. Would recommend.”

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Posted 4 years ago

Hi Thanks for leaving your kind review and your recommendation of Tower. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent product great service all round quality”

Helpful Report

Posted 4 years ago

Hi Thomas, Thanks for your great comments about your Tower product and the service you have recently received. We look forward to welcoming you to our website again soon. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Easy to find and order”

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Posted 4 years ago

Hi Lisa, Thanks for your valuable comments about your order experience. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent product, just what I expected from Tower. A pan for everything, from the hob to the oven.”

Helpful Report

Posted 4 years ago

Hi Joan, Thanks for your wonderful 5-star review. We hope you revisit our Tower website soon. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Perfect little device”

Helpful Report

Posted 4 years ago

Hi We appreciate your 5-star review and your order. We hope you visit our Tower Store Front again very soon. Regards Keith - Customer Services Manager

Posted 4 years ago

“Prompt response providing requested information from Sam in customer service.”

Helpful Report

Posted 4 years ago

Hi Sue, Thanks for taking the time to leave your positive comments about how Sam within our Customer Services team resolved your recent enquiry. Sam loves speaking with our valued customers and was overjoyed to read your review. Best wishes Keith - Customer Services Manager

Posted 4 years ago

“Very quick response to my query from customer service. More than happy with the solution.”

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Posted 4 years ago

Hi Jeanette, It was great to read your 5 star review - thanks for taking the time to leave your comments about our Customer Services team. Thanks Keith - Customer Services Manager

Posted 4 years ago

“Thanks all good”

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Posted 4 years ago

Hi John, Thanks for taking the time to leave your 5-star review. It's greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“couldn't be happier halves the cooking time for our family excellent product highly recommend”

Helpful Report

Posted 4 years ago

Hi Thanks for your kind words and valuable purchase. Its great when we read how happy our products make our customers. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“I bought the 10 in 1 Air fryer oven, I absolutely love it!!! No more bending down to put things in and out of my main oven, everything I've cooked so far has come out perfect, so glad I chose this one,I experimented and made a sponge cake, lower heat and rack next time but cake still came out OK. I highly recommend this product”

Helpful Report

Posted 4 years ago

Hi Julie, Thanks so much for your kind words about our 10 in 1 Air Fryer. I'm sure your sponge cake tasted delicious. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Nice smell.”

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Posted 4 years ago

Thanks for your review

Posted 4 years ago

“The Tower customer service is absolutely brilliant. They are so helpful and such prompt replies to every email. I was well impressed. I would now go out of my way to buy any product from Tower. Thank you all so much.”

Helpful Report

Posted 4 years ago

Hi Shirley, We love hearing from satisfied customers about how our Customer Services Team handled their enquiries. We look forward to welcoming you back to our Tower Store Front soon. Take care Keith - Group Customer Services Manager

Posted 4 years ago

“The customer service (Sam) at tower was very helpful and quick response. I have no problem to communicate with them via email. Looking forward to receiving my replacement of a new air fryer.”

Helpful Report

Posted 4 years ago

Hi Thanks for your kind words about how Sam recently managed your recent enquiry. Sam was delighted to read your positive comments Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Very pleased with items bought”

Helpful Report

Posted 4 years ago

Hi Thanks for your valuable order and your kind words. We hope you re-visit our storefront soon. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“Replaced my pyramid kettle of the same colour. Cannot fault this kettle as it does what it is supposed to do.”

Helpful Report

Posted 4 years ago

Hi Trudi, We appreciate you taking the time to leave your 5-star review about our pyramid kettle. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.1 based on 5,885 reviews