Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,866 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,866 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service provided by a very kind Azmina , prompt and helpful regarding the problem .”

Helpful Report

Posted 4 years ago

Hi Terry I was so proud to read how Azmina handled your recent enquiry. Azmina is one of Tower's experienced Customer Service Agents who loves resolving customers enquiries. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Great customer service from Annie, she was very prompt and helpful”

Helpful Report

Posted 4 years ago

Hi Brid, Thanks for your wonderful 5-star review. I was proud to read how Annie resolved your recent enquiry. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“Great service returns and new piece sent within days of asking.”

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Posted 4 years ago

Hi We appreciate your 5-star review. Thanks for being a great customer Keith - Group Customer Services Manager

Posted 4 years ago

“Exceptionally efficient customer services representative (Louise) Walked me through the whole process via warranty procedure. Restored my faith in humanity! And I have a new Air Fryer being posted out to me, 24 hours after 1st contact.”

Helpful Report

Posted 4 years ago

Hi Mel, I was delighted to read how Louise handled your recent enquiry. Louise loves resolving our customer's enquiries and was overjoyed to read your kind words. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Customer service was very helpful and quick to answer any problems.”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your 5 star review about our dedicated Customer Services team. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“We are extremely happy with the customer support we have received. Annie has responded quickly and helpfully to our enquiries providing a level of service which gives peace of mind and encourages further purchases from Tower in the future.”

Helpful Report

Posted 4 years ago

Hi Thanks for your kind review about how Annie handled your enquiry. Here at Tower we always place the customer at the heart of everything we do. Keith - Group Customer Services Manager

Posted 4 years ago

“I had an issue with my recently purchased Tower Air fryer and have to say the customer service I received was first class, the issue was resolved with the minimal amount of fuss and a replacement dispatched immediately.”

Helpful Report

Posted 4 years ago

Hi I was delighted to read your fantastic review about our customer services team. Thanks for being a great customer. Keith - Group Customer Services Manager

Posted 4 years ago

“I love all the Tower products and we have a few such as toaster, kettle, canisters. I unfortunately had a problem with my kettle and Annie helped ensure the process was smooth to provide a new one under warranty. Brilliant customer service as well as Brilliant products. Thank you”

Helpful Report

Posted 4 years ago

Hi Hannah, Wow !!!! what a fantastic review. Thanks for being such a loyal customer of Tower - its greatly appreciated by all of us. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Extremely happy with the service I've had from Tower Housewares, particularly from Annie who, promptly replied to Emails and quickly organized a replacement part that was missing.”

Helpful Report

Posted 4 years ago

Hi David, Many thanks for 5 star review - I was pleased to learn Annie resolved your enquiry in a quick manner. Keith - Group Customer Services Manager

Posted 4 years ago

“Annie @ Tower took my complaint seriously and is now supplying New kitchen utensils I would like to thank Annie for all the help she provide.”

Helpful Report

Posted 4 years ago

Hi We appreciate your 5-star review about how your recent contact with our Customer Services team and in particular Annie resolved your enquiry. Keith - Group Customer Services Manager

Posted 4 years ago

“Had an issue with my sensor bin however it was still in warranty, I contacted Tower customer service via email, I got a reply within 72 hours and my query was resolved within 2 days after, and I was been told that a replacement product is dispatched. Very happy with Annie who was responsible to take care of our problem.”

Helpful Report

Posted 4 years ago

Hi Dee, Thanks for your kind words about how Annie recently handled your enquiry. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Ordered a replacement pull out tray with trivet for my Air fryer, I have to say its better than the one that came with it originally. Very pleased with it and how quickly it came. Thank you”

Helpful Report

Posted 4 years ago

Hi Rachel, Many thanks for your kind words. I was delighted to read your order was delivered quickly and it exceeded your expectations. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I wished i brought one ages ago, saves time, and healthier”

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Posted 4 years ago

Hi Robin, Thanks for your comments and your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Very pleased with my purchase works well”

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Posted 4 years ago

Hi Mark, Thanks for visiting Tower and making a purchase. We hope you visit our storefront again soon. Keith - Group Customer Services Manager

Posted 4 years ago

“I’m delighted with my pressure cooker as it was a Black Friday special offer in Lidl. I have several Tower products and I have never been let down by any of them. The service from Tower is excellent and quick which I appreciate”

Helpful Report

Posted 4 years ago

Hi Thanks for such a wonderful review and for being such a loyal customer of Tower. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I inherited an old unused unboxed Tower Pressure cooker without instructions. Despite the best efforts of Josh from Tower unfortunately no instructions were available as the product was obsolete. The product was not actually a Tower brand - the original brand having been bought over by Tower a number of years ago. I can’t fault the customer service though”

Helpful Report

Posted 4 years ago

Hi Thanks for your 5 star review Keith - Group Customer Services Manager

Posted 4 years ago

“Product replaced with no quibbles, customer services (Megan) absolutely brilliant.”

Helpful Report

Posted 4 years ago

Hi Gary, I was pleased to read Megan resolved your recent enquiry to your satisfaction. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Not done much with it update but cook's great what we did.”

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Posted 4 years ago

Hi Sam, Thanks for your valuable order - it's greatly appreciated. Keith - Grop Customer Services Manager

Posted 4 years ago

“Emailed customer service as I couldn't see where to register my product. Received a very quick reply with clear instructions to follow. Very pleased with the service and loving my new iron.”

Helpful Report

Posted 4 years ago

Hi Thanks for your 5-star review about your recent customer service experience. I was delighted to read our customer service team resolved your enquiry. Thanks for your recent order - it's greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent service from Megan.”

Helpful Report

Posted 4 years ago

Hi William, It was pleasing to read how Megan resolved your enquiry. Megan from our customer services team loves resolving our customer's enquiries. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.1 based on 5,866 reviews