Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,794 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,794 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Steve. Pembrokeshire.

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with Tower's customer service, because advisor Josh responded quickly and helpfully until I was able to make my final decision not to buy the Tower product I was considering. Researching to find a suitable mini oven with two hobs for an elderly disabled relative, I was confused by contradictary online reviews, so emailed to request a copy of the user manual. When I reported that the manual did not answer all my questions, Josh quickly sent me answers to my queries.”

Helpful Report

Posted 4 years ago

Hi Shirley It was lovely to read your message about how Josh had recently helped you with your enquiry. He was delighted to read your comments. Keith - Group Customer Services Manager

Posted 4 years ago

“A quick response solved the issue thanks”

Helpful Report

Posted 4 years ago

Hi Anthony I was delighted to read your 5 star review about how your recent enquiry was handled by our dedicated Customer Services Team. Thanks for your kind words. Keith - Group Customer Services Manager

Posted 4 years ago

“We purchased Tower Vortx 22L Manual Air Fryer Oven, T17058 after our main oven wouldn't get hot as a temporary 'fix'. We have been very pleased with it but after a while the was a stain that had run down the inside glass door so I contacted Tower by email for cleaning instructions. After some email exchanges with photos and question It was decided that the seal was faulty. As it was under warranty we sent copies of the receipt etc and the same day a replacement oven was ordered, and we were told it would be 3-5 working days. We received the replacement within the time and problem resolved. That's what we call an excellent customer service, from the representative who dealt with our problem and from Tower Many Thanks.”

Helpful Report

Posted 4 years ago

Hi Ken, Thanks for taking the time to leave a review about how your recent enquiry was handled by our Customer Services Team. When things don't go as expected our Customer Services Team are available to handle any enquiry you may raise. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“Lovely frying pan very good quality so pleased with it”

Helpful Report

Posted 4 years ago

Hi Ann, Thanks for your kind words - here at Tower we love it when our products make our valued customers happy. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent response to my query concerning a spare part. Megan went the extra mile to check if the item was in stock. She was constantly keeping me informed.”

Helpful Report

Posted 4 years ago

Hi Many thanks for leaving your 5 star review. I was pleased to read how Megan handled your recent enquiry. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“the tower 2.2L frier is a great item and so clean to use compared to old day chip friers. price is good and comes with 3 year warranty. we had issues with ours and getting replacemnt sent and all sorted quickly and efficently. well done to Tower”

Helpful Report

Posted 4 years ago

Hi David, Many thanks for your fantastic 5 star review. We were pleased to read your recent enquiry relating to the warranty of your Air Fryer had been resolved fully. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Fantastic service and customer service was spot on can’t thank them enough 5*”

Helpful Report

Posted 4 years ago

Hi Mark, We were delighted to read your 5 star review - thanks for your valuable order and for being a great customer. Keith - Group Customer Services Manager

Posted 4 years ago

“This time last week our Airfryer dial had split and so it was out of use. Contacted the service dept online and Annie responded. She immediately ordered a new dial and I received it by Wednesday, unfortunately I couldn't make it fit so Annie sent me a video of how to fit it. In no time at all I had it fixed. Thanks to Annie and her patience. Thank you so much”

Helpful Report

Posted 4 years ago

Hi Patricia, Thanks for such a wonderful 5 star review. On the rare occasions when things don't go to plan our dedicated Customer Services Team are available to resolve your enquiry. It was pleasing to learn Annie had resolved your enquiry. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“Cannot fault you customer services, excellent response and no problem getting through. Spoke to Megan, who actually listened and dealt with missing part very efficiently, a delightful young lady. She advised delivery 3-5 working days, but was super speedy and arrived in 2 days. Looking forward to using my air cooker. A huge thank you to Megan & well done Tower. A refreshing change to have confidence in a brand name who deserves my business & praise.”

Helpful Report

Posted 4 years ago

Hi Thanks for your kind words - here at Tower we love it when the interaction with our Customer Services Team make our customers happy. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Customer services excellent sorting my query out fast and efficient”

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Posted 4 years ago

Hi Susan, Thanks for taking the time to leave your 5 star review about our Customer Services Team. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent customer service. There was an issue with an online discount code not working which they resolved very quickly and despatched my order straightaway. There was a further issue when the Hermes courier dropped my package over the garden gate which broke a saucepan handle - customer service sorted out a replacement straightaway and I received it 2 days later.”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your 5 star review. We always appreciate our customer's valuable feedback about the service they have received from Tower and also our partners. This helps us continuously improve the service we provide. Keith - Group Customer Services Manager

Posted 4 years ago

“I was pleased to find that the Steam Generator Iron we purchased was an English based company, although I am aware that most products are still made in China and that’s not going to change overnight but it’s a start. I always try to buy British products if I can, we have also recently just purchased a Mitchell and Brown, TV from the same Electric Goods shop that we purchased the steam iron from, that also is English based, as long as you make the products I believe that people like myself will buy them. Good luck and thank you for the excellent service we received from your customer service girl who signs herself “Annie, Tower Customer Services””

Helpful Report

Posted 4 years ago

Hello Jim, Thanks for visiting our website and making a purchase of your Steam Iron. I was also pleased to read about how Annie had resolved your recent enquiry with us. Keith - Group Customer Services Manager

Posted 4 years ago

“Resolved an issue quickly and satisfactorily”

Helpful Report

Posted 4 years ago

Hi Linda, We appreciate the time taken to leave your positive review. Keith - Group Customer Services Manager

Posted 4 years ago

“Very happy with the Fryer. Also found Tower helpful with a problem I had with registering the warranty”

Helpful Report

Posted 4 years ago

Hi Phipp, Thanks for your valuable order for the Tower Airfryer and for being a great customer. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Amzina in the customer service department has been amazing 🤩”

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Posted 4 years ago

Hi Thanks for your 5-star review about Azmina and how she handled your recent enquiry. Azmina always puts the customer at the heart of everything she does within our Customer Services Team. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“The air fryer is very good indeed. A control knob broke and was replaced with no questions asked. I am most impressed. they really do care!”

Helpful Report

Posted 4 years ago

Hi Michael, Thanks for your kind words about your recent enquiry. On the rare occasion when things don't go to plan our dedicated Customer Services Team are readily available to resolve your enquiry. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“Broken Knob on 6 month old air fryer- quickly resolved by Megan without any hassle.”

Helpful Report

Posted 4 years ago

Hi Thanks for your 5-star review about how Megan handled your recent contact with our Customer Services Team. Keith - Group Customer Services Manager

Posted 4 years ago

“I'm pleased with my purchase to go with my Tower actifry makes lovely roasties and chips I'm very happy with my purchase 10 out of 10”

Helpful Report

Posted 4 years ago

Hi Laura, Many thanks for your valuable order - we were delighted to read your 10 out of 10 purchase. Keith - Group Customer Services Manager

Posted 4 years ago

“I had a cosmetic fault arise with a product and reported this to the warranty dept. I had registered the item for the free extended warranty cover. After carrying out the authenticity checks, I was quickly offered a replacement item at no extra cost. The service I recieved was exemplary! Thank you Tower!”

Helpful Report

Posted 4 years ago

Hi Trevor, Thanks for taking the time to leave such a wonderful review. Here at Tower we always place the customer at the heart of everything we do. Keith - Group Customer Services Manager

Posted 4 years ago

“Ultra fast & courteous response from customer service to my request for operating instructions. For me, evidence of excellent customer service s much more important than price when deciding equipment purchases.”

Helpful Report

Posted 4 years ago

Hi We appreciate your kind words about the recent Customer Services you received from the team here at Tower. Regards Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.2 based on 5,794 reviews