Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,822 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,822 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Such a fantastic customer service. Dealt with my query quickly and really pleased to have it all resolved. Thanks so much!”

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Posted 4 years ago

Hi I was pleased to read your recent contact with our Customer Services Team was resolved quickly and efficiently. Best wishes. Keith - Group Customer Services Manager

Posted 4 years ago

“5 star service . Fantastic customer service from Louise. Had a problem with a product and she resolved quickly and professionally. Thank you.”

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Posted 4 years ago

Hello Mark, Thanks so much for your 5 star review. I've forwarded your review across to Louise who was delighted. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“What a fantasic customer service delt with my problem and sorted it so fast will buy from them again”

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Posted 4 years ago

Hello Mr Walker, Thanks for taking the time to leave your comments about our Customer Services Team. Here at Tower the service we provide to our customers is so important to us. We hope you visit our website again soon. Keith - Group Customer Services Manager

Posted 4 years ago

“Reasonably priced and modern looking”

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Posted 4 years ago

Hi Wendy, Thanks for your 5 star review. At Tower we always want to provide state of the art products at competitive prices. Thanks for choosing Tower. Keith - Group Customer Services Manager

Posted 4 years ago

“Fantastic customer service from chloe. Had a problem with a product and she resolved quickly and professionally.”

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Posted 4 years ago

Hi Adam, Thanks for taking the time to leave your kind words about Chloe within our Customer Services Team. I was pleased to read your recent contact with Tower Customer Services was handled quickly and professionally. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“timely and helpful response”

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Posted 4 years ago

“Had an issue with the lower rack on my new air fryer, contacted Customer Services who were awesome in dealing with my issue and a replacement was dispatched on the same day.... All I can say is 10 out of 10 for a customer orientated service.”

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Posted 4 years ago

Hi Nathan, We really appreciate your 5 star review about how our Customer Services Team resolved your enquiry. We love to see when our customer service 10 out of 10 !!!! Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Good price very quick delivery”

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Posted 4 years ago

Hi Gary We really appreciate your 5 star review and your valuable order. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“Replacement arrived today. Annie was a super help in getting this matter resolved. 😀”

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Posted 4 years ago

Hi Liz, Thanks for taking the time to leave your kind words about how Annie resolved your enquiry. Annie is one of the stars within our Customer Services Team and loves speaking with our customers. Take care Keith - Group Customer Services Manager

Posted 4 years ago

“I had a fault in my 2 year old Breadmaker, it was under a 3 year guarantee, other than it took a little time for them to reply on the whole it took a day to solve the problem by sending them the paperwork/photos they requested. They have now sent a new machine. I could not be happier with their service.”

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Posted 4 years ago

Hi Alan, We really appreciate the time spent reviewing your recent contact with Customer Services. Your valuable feedback allows us to continually improve what we do. Best wishes, Keith - Group Customer Services Manager

Posted 4 years ago

“The customer service agent I spoke was very helpful and helped sort my problem very quickly, thank you”

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Posted 4 years ago

Hi Lorraine Thanks for taking the time to leave your positive comments about your recent contact with our Customer Services Team. Here at Tower we always place the customer at the heart of everything we do and I was pleased to read your enquiry was resolved fully. Keith - Group Customer Services Manager

Posted 4 years ago

“Very good quality”

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Posted 4 years ago

Hi Heather, Thanks so much for your kind words about your Tower product. We appreciate your valuable order. Keith - Group Customer Services Manager

Posted 4 years ago

“Great quality product, with excellent after sales service”

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Posted 4 years ago

Hi Ian, We appreciate you taking the time to leave your 5-star review about your product and the service provided by our Customer Service Team. Here at Tower we always place our valued customers at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Good company to deal with.”

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Posted 4 years ago

Hi James, Thanks for your kind words and indeed your valuable order. We do hope you visit our website again soon. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Fantastic machine at a great price. Bought it from Amazon and received the next day. We've used it every day for over a month, wished we'd bought one earlier! Daughter has one and also our friend purchased one too. Don't need to use our oven. The machine comes to temperature very fast. Great rotisserie for chicken but only buy up to 1.3kg we bought one bigger but no problem we cut it in half and roasted it on one of the shelves. So many things to cook and so easy to use! Thank you Tower. A very Happy customer.”

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Posted 4 years ago

Hi Jacqui, Thanks for your wonderful review - we love to read when our products make our valued customers happy. It was great to read you, your family and your friends all have Tower products. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“First class non-stick pans,eggs just slide off,and the the Tower price is a giveaway.”

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Posted 4 years ago

Hi Brian, Thanks for your kind words and for being such a great customer of Tower Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Full marks love cooking again”

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Posted 4 years ago

Hi Wendy, Thanks for your kind words. We hope you visit our Tower store front again soon. Keith - Group Customer Services Manager

Posted 4 years ago

“I'm really happy with my purchase. The delivery was super fast and I was notified when my air fryer was dispatched.”

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Posted 4 years ago

Hi Sandra, Thanks for taking the time to leave such positive comments about your delivery experience. Our courier partners play a major part in the overall customer experience for our Tower customers. Best wishes. Keith - Group Customer Services Manager

Posted 4 years ago

“Great price, great product and fantastic customer service.”

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Posted 4 years ago

Hi Thanks for your wonderful 5-star review. Here at Tower we always place our valued customers at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I cannot praise Annie enough 10 out of 10 for her kindness and how she dealt with my problem and let me know a replacement was on the way..What wonderful customer service. Thank you.”

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Posted 4 years ago

Hi Breda, Thanks for your kind words. Annie was delighted to read your comments. Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.1 based on 5,822 reviews