Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,793 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,793 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service agent I spoke was very helpful and helped sort my problem very quickly, thank you”

Helpful Report

Posted 4 years ago

Hi Lorraine Thanks for taking the time to leave your positive comments about your recent contact with our Customer Services Team. Here at Tower we always place the customer at the heart of everything we do and I was pleased to read your enquiry was resolved fully. Keith - Group Customer Services Manager

Posted 4 years ago

“Very good quality”

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Posted 4 years ago

Hi Heather, Thanks so much for your kind words about your Tower product. We appreciate your valuable order. Keith - Group Customer Services Manager

Posted 4 years ago

“Great quality product, with excellent after sales service”

Helpful Report

Posted 4 years ago

Hi Ian, We appreciate you taking the time to leave your 5-star review about your product and the service provided by our Customer Service Team. Here at Tower we always place our valued customers at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Good company to deal with.”

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Posted 4 years ago

Hi James, Thanks for your kind words and indeed your valuable order. We do hope you visit our website again soon. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Fantastic machine at a great price. Bought it from Amazon and received the next day. We've used it every day for over a month, wished we'd bought one earlier! Daughter has one and also our friend purchased one too. Don't need to use our oven. The machine comes to temperature very fast. Great rotisserie for chicken but only buy up to 1.3kg we bought one bigger but no problem we cut it in half and roasted it on one of the shelves. So many things to cook and so easy to use! Thank you Tower. A very Happy customer.”

Helpful Report

Posted 4 years ago

Hi Jacqui, Thanks for your wonderful review - we love to read when our products make our valued customers happy. It was great to read you, your family and your friends all have Tower products. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“First class non-stick pans,eggs just slide off,and the the Tower price is a giveaway.”

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Posted 4 years ago

Hi Brian, Thanks for your kind words and for being such a great customer of Tower Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Full marks love cooking again”

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Posted 4 years ago

Hi Wendy, Thanks for your kind words. We hope you visit our Tower store front again soon. Keith - Group Customer Services Manager

Posted 4 years ago

“I'm really happy with my purchase. The delivery was super fast and I was notified when my air fryer was dispatched.”

Helpful Report

Posted 4 years ago

Hi Sandra, Thanks for taking the time to leave such positive comments about your delivery experience. Our courier partners play a major part in the overall customer experience for our Tower customers. Best wishes. Keith - Group Customer Services Manager

Posted 4 years ago

“Great price, great product and fantastic customer service.”

Helpful Report

Posted 4 years ago

Hi Thanks for your wonderful 5-star review. Here at Tower we always place our valued customers at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I cannot praise Annie enough 10 out of 10 for her kindness and how she dealt with my problem and let me know a replacement was on the way..What wonderful customer service. Thank you.”

Helpful Report

Posted 4 years ago

Hi Breda, Thanks for your kind words. Annie was delighted to read your comments. Keith - Group Customer Services Manager

Posted 4 years ago

“The response was amazing and very professional. We spoke to Annie, who could not have been more helpful or friendly. From initial contact, our query and problem was resolved in less than 24 hours. Thank you Tower, and especially thank you Annie.”

Helpful Report

Posted 4 years ago

Hi John, I was delighted to read your 5 star review about how Annie handled your recent enquiry. Annie is one of our stars when it comes to resolving customers enquiries - she was overjoyed to read your kind words. Keith - Group Customer Services Manager

Posted 4 years ago

“Super-fast and efficient customer service. I emailed to request a user manual and received it almost immediately. Very impressed.”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your kind words about how our Customer Services Team resolved your recent enquiry. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“My air fryer stopped working after 30 months of use, I contacted Tower providing photos of the item and proof of purchase etc., a new fryer is being sent to me without any fuss. Great service.”

Helpful Report

Posted 4 years ago

Hi Tim, I was sorry to read about the rare fault which occurred with your Air Fryer but delighted to learn a new Air Fryer is on its way to you. Should you have any other enquiries please feel free to get in touch. Keith - Group Customer Services Manager

Posted 4 years ago

“I have nearly completed my collection of my chosen range and couldn't be happier.My kitchen looks AMAZING,ALL products arrived next day delivery as requested,packaged very carefully without waste.I couldn't be any happier with my collection and if you're doing a shall I shall I not then I strongly advise go for it,don't wait treat yourself you deserve a kitchen as good as mine looks thanks to my absolutely gorgeous amazing accessories 😀”

Helpful Report

Posted 4 years ago

Hi Michelle Wow !!! what can I say other than thanks for being such a fantastic and loyal customer of Tower - it's greatly appreciated by all of us here at Tower. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Thank you Azmina for helping with our replacement salt and pepper mills which are on their way, much appreciated.”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your 5-star review about how Azmina handled your enquiry. Azmina loves speaking with our valued customers. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“Annie responded very quickly to my email and was enormous help.”

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Posted 4 years ago

Hi Eileen, I was pleased to read your review about how Annie resolved your recent enquiry. Thanks and best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“We had a fault with our air fryer which was dealt with by Laura,the problem was dealt with in a polite and efficient manner.A replacement was received in 4 days. Thank you Brenda & Colin West.”

Helpful Report

Posted 4 years ago

Hi Brenda & Colin, It was great to read your 5-star review about how Laura handled your recent enquiry. Here at Tower we always place the customer at the heart of everything we do and on the rare occasion when things don't go to plan our Customer Services Team are available to resolve your enquiry. Take care Keith - Group Customer Services Manager

Posted 4 years ago

“Received a replacement jug promptly. Many thanks Annie xx”

Helpful Report

Posted 4 years ago

Hi Grace, Thanks for taking the time to leave your kind words about how Annie recently handled your Customer Service enquiry. Thanks for being such a loyal customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Annie was quick to answer the phone and dealt with my enquiry very efficiently. problem resolved within a few hours.”

Helpful Report

Posted 4 years ago

Hi John & Symone, Thanks for your kind words on how Annie handled your recent enquiry. Annie is a superstar here at Tower and loves speaking with our valuable customers. Keith - Group Customer Services Manager

Posted 4 years ago

“They arranged to send a replacement timer switch and immediately sent an instructional video.”

Helpful Report

Posted 4 years ago

Hi Mary, I was delighted to read that our Customer Services Team resolved your enquiry fully. Thanks for contacting Tower. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.2 based on 5,793 reviews