Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our airfryer unfortunately became faulty and we were no longer able to use this. I contacted customer services who Initially asked for me to try few things first to get working, as this didn't resolve the issue a replacement fryer was agreed to be with me in 5 days...this was all turned round In a day.”

Helpful Report

Posted 4 years ago

Hi We really appreciate the time taken to leave your 5 star review about our Customer Services Team. On the rare occasions when things dont go to plan our Customer Services Team are available to help our customers. Many thanks Keith - Group Customer Services Manager

Posted 4 years ago

“When I ordered my fryer and pressed next day delivery I didn't realise a hurricane was going to hit Britain that evening! But bless them my order was delivered on Sunday morning about 10am instead of Saturday! Very happy with my purchase.”

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Posted 4 years ago

Hi Thanks for your fantastic review. Our courier partners do a great job ensuring our customers receive their parcels on time. Thanks for your order. Keith - Group Customer Services Manager

Posted 4 years ago

“In October '21 I bought a Tower RVL30 Cordless vacuum cleaner in Kilkenny, Ireland. I didn't register the purchase for guarantee . it is great, handy and easy to use. However somehow I mislaid the charger and it just cant be found. I emailed Tower as I couldn't find a charger on the website, I feared that I would have to buy another RVL30 to get the right charger. I received an immediate response from Laura that a new charger would be sent free of charge!! Turned out that shipment to Southern ireland a problem now so the charger is now on the way to my daughter in Belfast. What a service! Brilliant!!”

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Posted 4 years ago

Hi Emmet, Thanks for your 5-star review about our Customer Services Team. Here at Tower we always place our valuable customers at the heart of everything we do. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“Great fast support. Uploaded my Receipt sent photos and received a replacement part within a week. Brilliant customer services polite and helpful Top marks. Thankyou”

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Posted 4 years ago

Hi Steve, It was so pleasing to read your kind words about how our Customer Services Team handled your recent enquiry. Thanks for choosing Tower. Keith - Group Customer Services Manager

Posted 4 years ago

“The kettle that I ordered arrived slightly damaged. One phone call, that was answered immediately, to Tower and a replacement was shipped for next day delivery. Now THAT is customer service.”

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Posted 4 years ago

Hi Mike, What a wonderful review to read Our Customer Services Team were delighted to resolve your enquiry. Thanks Keith - Customer Services Manager

Posted 4 years ago

“Excellent Service”

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Posted 4 years ago

Hi Wendy Thanks for taking the time to leave your 5-star review about the service you recently received from Tower. Your comments are greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent customer service. All was dealt with very Efficiently and quickly. The appliances are being replaced.”

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Posted 4 years ago

Hi Ann, Thanks for taking the time to leave your comments about your recent contact with our Customer Services Team. I was pleased to read your enquiry was resolved quickly and efficiently. Thanks again Keith - Grop Customer Services Manager

Posted 4 years ago

“Excellent customer service around when my microwave become faulty and it had to be replaced.”

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Posted 4 years ago

Hi Cherry, Thanks for your kind words. On the rare occasions where things don't go to plan our Customer Services team are readily available to resolve our valued customers enquiry. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent service”

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Posted 4 years ago

Hi Wendy Thanks for your 5 star review about the service you have recently received from Tower. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“It brilliant enjoying it sort of learning to cook a bit”

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Posted 4 years ago

Hi Thanks for choosing Tower to make your purchase. It's greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“Louise has provided an excellent customer service to me. She has made a quick response and help for arranging to let me have a replacement spare part for my recently purchased air fryer. Many thanks to Louise.”

Helpful Report

Posted 4 years ago

Hello, I was delighted to read your comments about how Louise recently handled your enquiry. Louise is one of the many stars we have within our Customer Services Team. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent customer service from Laura who helped me through a very tricky phone transfer and sorted my problem .”

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Posted 4 years ago

Hello Judith, Thanks for taking the time to leave your comments about how Laura helped you with your recent enquiry. Laura was delighted to read your comments Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“I had only had my toaster a couple of months and it went faulty. Annie was brilliant, took control of the issue and arranged a replacement the same day! Extremely happy, especially with Annie who I felt went above and beyond.”

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Posted 4 years ago

Hi Maria, I was delighted to read your comments about how Annie resolved your recent enquiry. Annie loves speaking with our valued customers. Thanks from all of the Tower Customer Services Team. Keith - Group Customer Services Manager

Posted 4 years ago

“Great service by Customer Service, quick and easy Item arrived on time as promised. Certainly buy from Tower again. ++++++”

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Posted 4 years ago

Hi I was pleased to read your comments about your order and delivery experience. Please feel free to visit our Tower website soon !!! Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent customer service from Sam. I requested a set of instructions for a TOWER air fryer that I purchased. My request was dealt with super-fast speed and the instruction booklet emailed the same day. Very impressed!”

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Posted 4 years ago

Hi Thanks for your 5 star review about how Sam handled your recent enquiry. Sam is our Customer Service Team Manager and loves helping our valuable customers with their enquiries. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“Dealt with my faulty toaster quickly and efficiently! Followed their instructions and new toaster on its way ! Great service from Louise”

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Posted 4 years ago

Hi We really appreciate your kind words about how Louise recently resolved your enquiry. Here at Tower we always place the customer at the heart of evrything we do Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent customer service. Quick & easy to resolve”

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Posted 4 years ago

Hi Karen, Thanks for leaving your review about our Customer Services Team. Its greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent customer service. Quick & easy to resolve”

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Posted 4 years ago

Hi Karen, Thanks for leaving your review about our Customer Services Team. Its greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“Fault has been dealt with magnificently. Replacement appliance is being sent. Very pleased with the service received.”

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Posted 4 years ago

Hi Jimmy, Thanks for taking the time to leave your valuable comments. On the rare occasions where things don't go to plan our Customer Services Team are on hand to resolve your enquiry Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“My hand mixer blade broke and I emailed about a replacement. Louise was most helpful and friendly in her messages and all was sorted in just a few days. Would have been quicker but I wasn't available to contact her quicker.”

Helpful Report

Posted 4 years ago

Hi We really appreciate your kind words about Louise from our Customer Services Team. Louise was delighted to read your kind words. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.2 based on 5,790 reviews