Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,822 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,822 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great customer service, prompt reply and rectified my query within hours”

Helpful Report

Posted 4 years ago

Hi Sandra, Thanks for your kind words about how our Customer Services Team resolved your recent enquiry. It was great to hear from you. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“5* service. I lost my charger for my window cleaner and spoke to Chloe about this. She was very helpful and sent me a new one very quickly. She kept me informed every step if the way. I totally recommend their products and after sales service. 2nd to none and extremely helpful. Well done and thank you very much.”

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Posted 4 years ago

Hi Caroline, I was delighted to read your 5 star review about how Chloe resolved your recent enquiry. Here at Tower we always place our fantastic customers at the heart of everything we do. Thanks for your recommendation. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent, fast response to small missing part!”

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Posted 4 years ago

Hi Thanks for leaving your great review about our Customer Services Team. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“Great customer service. Got my situation sorted within 48h. Louise was a great help. Thank you for provide such a great service”

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Posted 4 years ago

Hi Paula, Thanks for taking the time to leave your valuable review about our Customer Services Team. Louise is one of our customer service stars and loves speaking with our customers. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“I bought the 4litre pressure cooker when it first came out too many years ago to remember when and cannot remember how much I paid. It has been used almost daily for incredibly quick cooking of all vegetables and soups. It has unfortunately been somewhat disabused at times and like leaving the gas on and eventually burning all water away but it has cleaned up and continued to work well. I have also managed to melt part of the handle on occasions so sadly it is beginning to fall apart. I am hoping to buy a new handle but if not this pressure cooker has earned it’s keep in saved fuel for cooking and my time. Well done Tower for bringing out this smaller model.”

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Posted 4 years ago

Hi Veronica, Thanks for your wonderful words and for returning to Tower to purchase your second Pressure Cooker. Many thanks Keith - Group Customer Services Manager

Posted 4 years ago

“I am very pleased with my Tower mixer model T12033. I found that there was a fault with the mixer blade and Tower replaced it immediately. Excellent customer service. Thank you”

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Posted 4 years ago

Hi Ruth, We really appreciate your 5 star review. On the rare occasion where things dont go to plan our Customer Services Team are on hand to resolve any query our customers may raise. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“The customer service was extra special . Not only in arranging the spare shelf needed which had only purchased this morning but that received e mail 2 hours later saying that dispatch arranged and should be with me by end of week 5 * well done to Laura Customer Service E Stott”

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Posted 4 years ago

Hi Edward, Thanks so much for leaving your kind words about how Laura handled your enquiry. Here at Tower our Customer Services Team love resolving our valued customers enquiries. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent customer service. I reported to Annie, the agent assigned , on Wednesday morning that my air fryer was not working. She guided me through the process of enabling them to investigate my report digitally. I received my replacement by lunch time on Wednesday. Although the system work well, I wonder what happens if one does not have the skill or the know how of providing photo and video evidence digitally.”

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Posted 4 years ago

Hi Irene, Thanks for your wonderful review about how Annie resolved your enquiry for your AirFryer. Here at Tower our customers can contact us through a variety of channels including telephone, message and social media. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“Lovely capacinos latte.hot chocolate love this coffee machine just what I wanted .this his just perfect .thank you mrs Howard”

Helpful Report

Posted 4 years ago

Hello Mrs Howard, Thanks for your great comments about your Coffee Machine. Enjoy those cappacinos and hot chocolates. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Love Tower products, great design and functional.”

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Posted 4 years ago

Hi Richard, Thanks for taking the time to leave your valuable comments about our products. We hope to visit our store front again soon !!! Keith - Group Customer Services Manager

Posted 4 years ago

“The Tower window vac is an excellent product and easy to use. It leaves the windows streak free and sparkling. When it had a little problem my issue was dealt with promptly and efficiently by Louise and I couldn't be happier with the after sales service. The UK could do with more companies like Tower. Well done.”

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Posted 4 years ago

Hi Jo, What a fantstic review to read about our product and the after sales service you recently received. Here at Tower we always place the customer at the heart of everything we do and Louise is one of the stars within our Customer Services Team. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“thank you Liberty for resolving missing parts of my Tower T17076 and quick responce cheers john be safe”

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Posted 4 years ago

Hi John, Thanks for your kind words about how Liberty solved your recent enquiry. Liberty was delighted to read your comments. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Our airfryer unfortunately became faulty and we were no longer able to use this. I contacted customer services who Initially asked for me to try few things first to get working, as this didn't resolve the issue a replacement fryer was agreed to be with me in 5 days...this was all turned round In a day.”

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Posted 4 years ago

Hi We really appreciate the time taken to leave your 5 star review about our Customer Services Team. On the rare occasions when things dont go to plan our Customer Services Team are available to help our customers. Many thanks Keith - Group Customer Services Manager

Posted 4 years ago

“When I ordered my fryer and pressed next day delivery I didn't realise a hurricane was going to hit Britain that evening! But bless them my order was delivered on Sunday morning about 10am instead of Saturday! Very happy with my purchase.”

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Posted 4 years ago

Hi Thanks for your fantastic review. Our courier partners do a great job ensuring our customers receive their parcels on time. Thanks for your order. Keith - Group Customer Services Manager

Posted 4 years ago

“In October '21 I bought a Tower RVL30 Cordless vacuum cleaner in Kilkenny, Ireland. I didn't register the purchase for guarantee . it is great, handy and easy to use. However somehow I mislaid the charger and it just cant be found. I emailed Tower as I couldn't find a charger on the website, I feared that I would have to buy another RVL30 to get the right charger. I received an immediate response from Laura that a new charger would be sent free of charge!! Turned out that shipment to Southern ireland a problem now so the charger is now on the way to my daughter in Belfast. What a service! Brilliant!!”

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Posted 4 years ago

Hi Emmet, Thanks for your 5-star review about our Customer Services Team. Here at Tower we always place our valuable customers at the heart of everything we do. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“Great fast support. Uploaded my Receipt sent photos and received a replacement part within a week. Brilliant customer services polite and helpful Top marks. Thankyou”

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Posted 4 years ago

Hi Steve, It was so pleasing to read your kind words about how our Customer Services Team handled your recent enquiry. Thanks for choosing Tower. Keith - Group Customer Services Manager

Posted 4 years ago

“The kettle that I ordered arrived slightly damaged. One phone call, that was answered immediately, to Tower and a replacement was shipped for next day delivery. Now THAT is customer service.”

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Posted 4 years ago

Hi Mike, What a wonderful review to read Our Customer Services Team were delighted to resolve your enquiry. Thanks Keith - Customer Services Manager

Posted 4 years ago

“Excellent Service”

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Posted 4 years ago

Hi Wendy Thanks for taking the time to leave your 5-star review about the service you recently received from Tower. Your comments are greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent customer service. All was dealt with very Efficiently and quickly. The appliances are being replaced.”

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Posted 4 years ago

Hi Ann, Thanks for taking the time to leave your comments about your recent contact with our Customer Services Team. I was pleased to read your enquiry was resolved quickly and efficiently. Thanks again Keith - Grop Customer Services Manager

Posted 4 years ago

“Excellent customer service around when my microwave become faulty and it had to be replaced.”

Helpful Report

Posted 4 years ago

Hi Cherry, Thanks for your kind words. On the rare occasions where things don't go to plan our Customer Services team are readily available to resolve our valued customers enquiry. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.1 based on 5,822 reviews