Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,821 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I enquired about extending a guarantee on a product I had bought and soon received a comprehensive reply.”

Helpful Report

Posted 4 years ago

Hi Many thanks for the time taken to leave your positive comments about our Customer Services Team. I'm pleased you received a quick and accurate response to your enquiry Keith - Group Customer Services Manager

Posted 4 years ago

“Have bought Tower from the years it was Russell Hobbs and I'm my opinion they still can't be beaten,”

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Posted 4 years ago

Hi Sandra, Thanks for your kind words and for being such a loyal customer of Tower. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Very good item”

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Posted 4 years ago

Hi Derek, Thanks for your valuable order and for being a great customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Great company to deal with quick postage”

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Posted 4 years ago

Hi Frank, We were delighted to read your order experience was a smooth one and your order was delivered quickly. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 4 years ago

“I had an issue with a faulty item that was bought from a online retailer. This particular retailer proved impossible to contact despite all the help/advice given on there website!!! I contacted Tower who resolved this matter quickly and efficiently…”good old fashioned service “ That seems so hard to find these days Special thanks to Sam and Chloe… Thank you once again Bri.”

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Posted 4 years ago

Hi Bri, Thanks for your kind words about how Tower and in particular Sam & Chloe handled your recent enquiry. Here at Tower we always place the customer at the heart of everything we do. Take care Keith - Group Customer Services Manager

Posted 4 years ago

“In these days of spiraling electricity costs this oven and hob is a very cost effective cooking option for the single person, plus 3year warranty.. no brainer.”

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Posted 4 years ago

Hi What a wonderful review to receive. Thanks for choosing Tower for your purchase. Should you have any queries our Customer Services Team are readily available to assist. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Best product I have brought”

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Posted 4 years ago

Hi Donna, Thanks for your 5-star review about our Tower product - it's greatly appreciated. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Great service. Easy to purchase. Highly recommended”

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Posted 4 years ago

Hi Elaine, We appreciate your 5-star review about your order experience Thanks for your kind recommendation for Tower Keith - Group Customer Services Manager

Posted 4 years ago

“Has been real value for money”

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Posted 4 years ago

Hi Elizabeth, Thanks for taking the time to leave your kind words. Here at Tower we always provide quality products at competitive prices. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“Quick delivery and packaged well,bigger then I thought too. Not used the basket yet”

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Posted 4 years ago

Hi Clair, Thanks for taking the time to leave your kind words about your delivery experience with our courier partners. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“Love these it’s amazing really cleans the windows and even glass just wish it was in a different colour”

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Posted 4 years ago

Hi Amber, Many thanks for your 5-star review - it's greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“Happy with my air fryer and accessories making good meals”

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Posted 4 years ago

Hi Michael, We were delighted to read about your experience with your AirFryer. Enjoy those meals. Keith - Group Customer Services Manager

Posted 4 years ago

“Good product and customer service prompt to respond to request.”

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Posted 4 years ago

Hi Thanks for your kind words about Tower Customer Services and the speed at which we answered your recent enquiry. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“I bought a Warmlite electric stove heater new (bought originally through e-bay) in a charity shop and discovered that the feet were missing. Not located in the shop so I contacted Tower to see if they could supply the missing feet. After only 24 hours they replied that they could supply those and have sent them on to me. Great thoughtful and rapid service on items not bought directly from them. Well done Tower”

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Posted 4 years ago

Hi Evie I was delighted to read your 5-star review about how our Customer Services Team assisted with your recent enquiry. Many thanks Keith - Group Customer Services Manager

Posted 4 years ago

“Heater great value”

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Posted 4 years ago

Hi Rod Thanks for choosing Tower for your recent purchase. We hope you visit our store front again very soon. Keith - Group Customer Services Manager

Posted 4 years ago

“Ive got a tower airfyer and the timer knob broke off I got in touch with tower about a replacement and within 2 days they got back intouch ,and now a replacement knob is on its way really happy about the level of customer service would defo buy from tower again”

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Posted 4 years ago

Hi Max, I was delighted to read your kind words about how Tower Customer Services resolved your recent enquiry. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Customer services was very quick to respond to my questions and they resolved the matter .”

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Posted 4 years ago

Hi Thanks for taking the time to leave your 5-star review about our Customer Services Team. Here at Tower we always place the customer at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I emailed customer services about my broken air fryer. Got a response really quickly and they have sent out a replacement part straight away.”

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Posted 4 years ago

Hi Jessica, I was delighted to read your 5-star review about your recent contact with Tower Customer Services. Thanks for your wonderful comments Keith - Group Customer Services Manager

Posted 4 years ago

“Wow a fantastic company. Contacted them at 10am this morning about breaking our tower coffee pot to the new expresso we brought last month. By lunchtime a new one has been dispatched no questions no quibbles just really good service . Chloe was amazing from customer services. We will always look to buy tower products from now on . So pleased with the coffee maker Thank you”

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Posted 4 years ago

Hi Darren, Thanks so much for your wonderful review of your recent contact with Tower Customer Services. I was delighted to read how Chloe handled your enquiry - Chloe is one of many stars we have within our Customer Services Team. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Customer services was very quick to respond to my questions and they resolved the matter the same day. A replacement is being issued under their guarantee. Very happy with the service.”

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Posted 4 years ago

Hi Dennis, It was great to read your 5-star review about how our Customer Services Team here at Tower handled your recent enquiry. Thanks for being such a great customer of Tower. Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.1 based on 5,821 reviews