Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product and customer service prompt to respond to request.”

Helpful Report

Posted 4 years ago

Hi Thanks for your kind words about Tower Customer Services and the speed at which we answered your recent enquiry. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“I bought a Warmlite electric stove heater new (bought originally through e-bay) in a charity shop and discovered that the feet were missing. Not located in the shop so I contacted Tower to see if they could supply the missing feet. After only 24 hours they replied that they could supply those and have sent them on to me. Great thoughtful and rapid service on items not bought directly from them. Well done Tower”

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Posted 4 years ago

Hi Evie I was delighted to read your 5-star review about how our Customer Services Team assisted with your recent enquiry. Many thanks Keith - Group Customer Services Manager

Posted 4 years ago

“Heater great value”

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Posted 4 years ago

Hi Rod Thanks for choosing Tower for your recent purchase. We hope you visit our store front again very soon. Keith - Group Customer Services Manager

Posted 4 years ago

“Ive got a tower airfyer and the timer knob broke off I got in touch with tower about a replacement and within 2 days they got back intouch ,and now a replacement knob is on its way really happy about the level of customer service would defo buy from tower again”

Helpful Report

Posted 4 years ago

Hi Max, I was delighted to read your kind words about how Tower Customer Services resolved your recent enquiry. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Customer services was very quick to respond to my questions and they resolved the matter .”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your 5-star review about our Customer Services Team. Here at Tower we always place the customer at the heart of everything we do. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I emailed customer services about my broken air fryer. Got a response really quickly and they have sent out a replacement part straight away.”

Helpful Report

Posted 4 years ago

Hi Jessica, I was delighted to read your 5-star review about your recent contact with Tower Customer Services. Thanks for your wonderful comments Keith - Group Customer Services Manager

Posted 4 years ago

“Wow a fantastic company. Contacted them at 10am this morning about breaking our tower coffee pot to the new expresso we brought last month. By lunchtime a new one has been dispatched no questions no quibbles just really good service . Chloe was amazing from customer services. We will always look to buy tower products from now on . So pleased with the coffee maker Thank you”

Helpful Report

Posted 4 years ago

Hi Darren, Thanks so much for your wonderful review of your recent contact with Tower Customer Services. I was delighted to read how Chloe handled your enquiry - Chloe is one of many stars we have within our Customer Services Team. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Customer services was very quick to respond to my questions and they resolved the matter the same day. A replacement is being issued under their guarantee. Very happy with the service.”

Helpful Report

Posted 4 years ago

Hi Dennis, It was great to read your 5-star review about how our Customer Services Team here at Tower handled your recent enquiry. Thanks for being such a great customer of Tower. Keith - Group Customer Services Manager

Posted 4 years ago

“Customer service was super quick and efficient emailed me back right away and ordered my missing parts immediately very happy”

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Posted 4 years ago

Hi Thanks for taking the time to leave your positive comments about our Customer Service within Tower. I have shared your kind words with the team !!! Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent customer service . Regular follow up and resolved to customer satisfaction”

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Posted 4 years ago

Hi Anne I was delighted to read your 5 star review about how Towers Customer Service Team resolved your recent enquiry Many thanks Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent service and communication. New exactly what I was looking for and very prompt in replying to my emails”

Helpful Report

Posted 4 years ago

Hi Christine, Thanks for your wonderful 5-star review. I was delighted to read our Customer Services Team handled your enquiry quickly and efficiently. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Our kettle developed a fault with the thermostat about a year in. The response time from Tower (thank you Liberty!) was first class and everything was sorted out to our satisfaction very quickly.”

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Posted 4 years ago

Hi Steve, Thanks for taking the time to leave your 5-star review about how our Customer Services Team and in particular Liberty resolved your recent enquiry. Liberty is one of our stars within the team and loves speaking with our valued customers. Best wishes. Keith - Group Customer Services Manager

Posted 4 years ago

“Having registered my Square Sensor Bin under the company's 5 year warranty scheme I had to make contact with them 2 1/2 years after registration as the cog part of the lid had disintegrated rendering the lid unusable which was obviously a crucial part of the sensor mechanism. I received a quick response and once I supplied them with photos and a video of the problem the company are now sending me a new bin as a replacement. Excellent communication and customer service delivered by Annie.”

Helpful Report

Posted 4 years ago

Hi Linda, Thanks for getting in touch and leaving your kind words. I was delighted to read Annie had resolved your enquiry. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I had bought two tower smokeless grills and one had a temperature probe missing so I contacted tower to see if I could buy one. Towers customer service was excellent and sent me one free of charge the next day. I couldn’t ask for a better service.”

Helpful Report

Posted 4 years ago

Hi Gill, Thanks for your review. I was sorry to learn one of the temperature probes was missing - on the rare occasion when things don't go as expected our Customer Services Team are available to resolve your enquiry. Thanks again Keith - Group Customer Service Manager

Posted 4 years ago

“Amazing product easy to use”

Helpful Report

Posted 4 years ago

Hi Many thanks for your review about the use of your Tower product. Should you have any enquiries please feel free to get in touch with our Customer Services Team. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Very quick respond for part I required ,got in 3 days. Very good service!”

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Posted 4 years ago

Hello Pradeep, It was lovely to read your positive comments about how our Customer Services Team resolved your recent enquiry. Here at Tower, we place the customer at the heart of everything we do. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“Emailed yesterday regarding the timer dial missing, and got an email back from chloe and getting a replacement sent out straight away. Great service”

Helpful Report

Posted 4 years ago

Hi Thanks for your wonderful review about how Chloe handled your recent enquiry. Regards Keith - Customer Services Manager

Posted 4 years ago

“Had a small issue regarding an adjustment screw on the salt & pepper set that had fallen off and lost. Tower replaced both salt & pepper under their free 3 year extended warranty. Can’t ask for more than that.”

Helpful Report

Posted 4 years ago

Hi Gordon, Thanks for your 5 star review. Here at Tower we pride ourselves on providing quality products supported by a robust extended warranty scheme. Regards Keith - Customer Services Manager

Posted 4 years ago

“Contacted customer service about a broken timer dial and they sent one out the same day at no cost. Very good service.”

Helpful Report

Posted 4 years ago

Hi Lucy, Thanks for taking the time to leave your kind words - they are greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“Very pleased with the product, fast efficient service.”

Helpful Report

Posted 4 years ago

Hello, Thanks for choosing Tower for your purchase. I was delighted to read our courier partners delivered your parcel quickly. Regards Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.2 based on 5,790 reviews