Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,821 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was super quick and efficient emailed me back right away and ordered my missing parts immediately very happy”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your positive comments about our Customer Service within Tower. I have shared your kind words with the team !!! Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent customer service . Regular follow up and resolved to customer satisfaction”

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Posted 4 years ago

Hi Anne I was delighted to read your 5 star review about how Towers Customer Service Team resolved your recent enquiry Many thanks Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent service and communication. New exactly what I was looking for and very prompt in replying to my emails”

Helpful Report

Posted 4 years ago

Hi Christine, Thanks for your wonderful 5-star review. I was delighted to read our Customer Services Team handled your enquiry quickly and efficiently. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Our kettle developed a fault with the thermostat about a year in. The response time from Tower (thank you Liberty!) was first class and everything was sorted out to our satisfaction very quickly.”

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Posted 4 years ago

Hi Steve, Thanks for taking the time to leave your 5-star review about how our Customer Services Team and in particular Liberty resolved your recent enquiry. Liberty is one of our stars within the team and loves speaking with our valued customers. Best wishes. Keith - Group Customer Services Manager

Posted 4 years ago

“Having registered my Square Sensor Bin under the company's 5 year warranty scheme I had to make contact with them 2 1/2 years after registration as the cog part of the lid had disintegrated rendering the lid unusable which was obviously a crucial part of the sensor mechanism. I received a quick response and once I supplied them with photos and a video of the problem the company are now sending me a new bin as a replacement. Excellent communication and customer service delivered by Annie.”

Helpful Report

Posted 4 years ago

Hi Linda, Thanks for getting in touch and leaving your kind words. I was delighted to read Annie had resolved your enquiry. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I had bought two tower smokeless grills and one had a temperature probe missing so I contacted tower to see if I could buy one. Towers customer service was excellent and sent me one free of charge the next day. I couldn’t ask for a better service.”

Helpful Report

Posted 4 years ago

Hi Gill, Thanks for your review. I was sorry to learn one of the temperature probes was missing - on the rare occasion when things don't go as expected our Customer Services Team are available to resolve your enquiry. Thanks again Keith - Group Customer Service Manager

Posted 4 years ago

“Amazing product easy to use”

Helpful Report

Posted 4 years ago

Hi Many thanks for your review about the use of your Tower product. Should you have any enquiries please feel free to get in touch with our Customer Services Team. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Very quick respond for part I required ,got in 3 days. Very good service!”

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Posted 4 years ago

Hello Pradeep, It was lovely to read your positive comments about how our Customer Services Team resolved your recent enquiry. Here at Tower, we place the customer at the heart of everything we do. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“Emailed yesterday regarding the timer dial missing, and got an email back from chloe and getting a replacement sent out straight away. Great service”

Helpful Report

Posted 4 years ago

Hi Thanks for your wonderful review about how Chloe handled your recent enquiry. Regards Keith - Customer Services Manager

Posted 4 years ago

“Had a small issue regarding an adjustment screw on the salt & pepper set that had fallen off and lost. Tower replaced both salt & pepper under their free 3 year extended warranty. Can’t ask for more than that.”

Helpful Report

Posted 4 years ago

Hi Gordon, Thanks for your 5 star review. Here at Tower we pride ourselves on providing quality products supported by a robust extended warranty scheme. Regards Keith - Customer Services Manager

Posted 4 years ago

“Contacted customer service about a broken timer dial and they sent one out the same day at no cost. Very good service.”

Helpful Report

Posted 4 years ago

Hi Lucy, Thanks for taking the time to leave your kind words - they are greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“Very pleased with the product, fast efficient service.”

Helpful Report

Posted 4 years ago

Hello, Thanks for choosing Tower for your purchase. I was delighted to read our courier partners delivered your parcel quickly. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Recently our Tower Scandi T10037G kettle needed a new filter. As I could not find a replacement online I phoned Tower. A very helpful adviser, Laura, said that there were none in stock but that they would try to find one in their workshop. An e-mail quickly arrived saying they would mail one to me and it would arrive in 7-14 days. THE FILTER ARRIVED THE NEXT DAY. Excellent, friendly, efficient service. I would not hesitate to buy Tower products again.”

Helpful Report

Posted 4 years ago

Hi Thanks for your wonderful comments about how Laura resolved your recent enquiry with your Tower Scandi Kettle. I was delighted to read we sourced a filter and it was dispatched to you quickly. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Quick response, quickly sorted, Well done.”

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Posted 4 years ago

Hi Thanks for taking the time to leave your 5 star review about your recent contact with Tower Customer Services. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Noticed I had lost a couple of silicone covers off the air fryerI didn’t realise they came off, contacted Tower and explained what had happened. They sent out a new set, pleased with their response .”

Helpful Report

Posted 4 years ago

Hi Thanks for your 5 star comments about your Airfryer. On the rare occasions when things dont go to plan then our Customer Services Team are readily available to assist with any quesries received. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“Really competitively priced and delivery was on time. Excellent customer service I asked for a bit of advice and within a little while all my questions were answered. Would recommend to anyone.”

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Posted 4 years ago

Hi Adrian, Thanks for taking the time to leave your kind words about our Tower products as well as the recent contact youve had with our Customer Services Team. Our Customer Services Team love hearing from our valued customers. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Emailed tower regarding a replacement timer knob for my air fryer they reply back on the same day and have sent the replacement in the post the same day excellent service! Thank you”

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Posted 4 years ago

Hi We really appreciate the time taken to leave your kind words about how your recent enqyiry was resolved by our Customer Services Team. Take care Keith - Group Customer Services Manager

Posted 4 years ago

“Fantastic service in replying to my problem. Cannot fault the party who dealt with me. Thank you for the fast response.”

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Posted 4 years ago

Hi Yasmin, Many thanks for your 5 star review about our Customer Services Team. Its greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“I contacted Tower to order a replacement part for my coffee machine. Have been emailing a lady called Louise who's been very nice and helpful!”

Helpful Report

Posted 4 years ago

Hi Alice, Thanks for your 5 star review. Louise is one of our stars within Tower Customer Services who loves speaking with our valued customers. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Having requested a replacement measuring beaker for my Tower Egg Cooker I found Tower's customer service excellent. They responded to my enquiry straight away and the replacement beaker was with me almost immediately. You can't ask for better than that.”

Helpful Report

Posted 4 years ago

Hello, Thanks for taking the time to leave your kind words about how our Customer Services Team resolved your recent enquiry. Many thanks Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.1 based on 5,821 reviews