Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,790 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently our Tower Scandi T10037G kettle needed a new filter. As I could not find a replacement online I phoned Tower. A very helpful adviser, Laura, said that there were none in stock but that they would try to find one in their workshop. An e-mail quickly arrived saying they would mail one to me and it would arrive in 7-14 days. THE FILTER ARRIVED THE NEXT DAY. Excellent, friendly, efficient service. I would not hesitate to buy Tower products again.”

Helpful Report

Posted 4 years ago

Hi Thanks for your wonderful comments about how Laura resolved your recent enquiry with your Tower Scandi Kettle. I was delighted to read we sourced a filter and it was dispatched to you quickly. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Quick response, quickly sorted, Well done.”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your 5 star review about your recent contact with Tower Customer Services. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Noticed I had lost a couple of silicone covers off the air fryerI didn’t realise they came off, contacted Tower and explained what had happened. They sent out a new set, pleased with their response .”

Helpful Report

Posted 4 years ago

Hi Thanks for your 5 star comments about your Airfryer. On the rare occasions when things dont go to plan then our Customer Services Team are readily available to assist with any quesries received. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“Really competitively priced and delivery was on time. Excellent customer service I asked for a bit of advice and within a little while all my questions were answered. Would recommend to anyone.”

Helpful Report

Posted 4 years ago

Hi Adrian, Thanks for taking the time to leave your kind words about our Tower products as well as the recent contact youve had with our Customer Services Team. Our Customer Services Team love hearing from our valued customers. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Emailed tower regarding a replacement timer knob for my air fryer they reply back on the same day and have sent the replacement in the post the same day excellent service! Thank you”

Helpful Report

Posted 4 years ago

Hi We really appreciate the time taken to leave your kind words about how your recent enqyiry was resolved by our Customer Services Team. Take care Keith - Group Customer Services Manager

Posted 4 years ago

“Fantastic service in replying to my problem. Cannot fault the party who dealt with me. Thank you for the fast response.”

Helpful Report

Posted 4 years ago

Hi Yasmin, Many thanks for your 5 star review about our Customer Services Team. Its greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“I contacted Tower to order a replacement part for my coffee machine. Have been emailing a lady called Louise who's been very nice and helpful!”

Helpful Report

Posted 4 years ago

Hi Alice, Thanks for your 5 star review. Louise is one of our stars within Tower Customer Services who loves speaking with our valued customers. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Having requested a replacement measuring beaker for my Tower Egg Cooker I found Tower's customer service excellent. They responded to my enquiry straight away and the replacement beaker was with me almost immediately. You can't ask for better than that.”

Helpful Report

Posted 4 years ago

Hello, Thanks for taking the time to leave your kind words about how our Customer Services Team resolved your recent enquiry. Many thanks Keith - Group Customer Services Manager

Posted 4 years ago

“great customer service, prompt reply and rectified my query within hours”

Helpful Report

Posted 4 years ago

Hi Sandra, Thanks for your kind words about how our Customer Services Team resolved your recent enquiry. It was great to hear from you. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“5* service. I lost my charger for my window cleaner and spoke to Chloe about this. She was very helpful and sent me a new one very quickly. She kept me informed every step if the way. I totally recommend their products and after sales service. 2nd to none and extremely helpful. Well done and thank you very much.”

Helpful Report

Posted 4 years ago

Hi Caroline, I was delighted to read your 5 star review about how Chloe resolved your recent enquiry. Here at Tower we always place our fantastic customers at the heart of everything we do. Thanks for your recommendation. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent, fast response to small missing part!”

Helpful Report

Posted 4 years ago

Hi Thanks for leaving your great review about our Customer Services Team. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“Great customer service. Got my situation sorted within 48h. Louise was a great help. Thank you for provide such a great service”

Helpful Report

Posted 4 years ago

Hi Paula, Thanks for taking the time to leave your valuable review about our Customer Services Team. Louise is one of our customer service stars and loves speaking with our customers. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“I bought the 4litre pressure cooker when it first came out too many years ago to remember when and cannot remember how much I paid. It has been used almost daily for incredibly quick cooking of all vegetables and soups. It has unfortunately been somewhat disabused at times and like leaving the gas on and eventually burning all water away but it has cleaned up and continued to work well. I have also managed to melt part of the handle on occasions so sadly it is beginning to fall apart. I am hoping to buy a new handle but if not this pressure cooker has earned it’s keep in saved fuel for cooking and my time. Well done Tower for bringing out this smaller model.”

Helpful Report

Posted 4 years ago

Hi Veronica, Thanks for your wonderful words and for returning to Tower to purchase your second Pressure Cooker. Many thanks Keith - Group Customer Services Manager

Posted 4 years ago

“I am very pleased with my Tower mixer model T12033. I found that there was a fault with the mixer blade and Tower replaced it immediately. Excellent customer service. Thank you”

Helpful Report

Posted 4 years ago

Hi Ruth, We really appreciate your 5 star review. On the rare occasion where things dont go to plan our Customer Services Team are on hand to resolve any query our customers may raise. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“The customer service was extra special . Not only in arranging the spare shelf needed which had only purchased this morning but that received e mail 2 hours later saying that dispatch arranged and should be with me by end of week 5 * well done to Laura Customer Service E Stott”

Helpful Report

Posted 4 years ago

Hi Edward, Thanks so much for leaving your kind words about how Laura handled your enquiry. Here at Tower our Customer Services Team love resolving our valued customers enquiries. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“Excellent customer service. I reported to Annie, the agent assigned , on Wednesday morning that my air fryer was not working. She guided me through the process of enabling them to investigate my report digitally. I received my replacement by lunch time on Wednesday. Although the system work well, I wonder what happens if one does not have the skill or the know how of providing photo and video evidence digitally.”

Helpful Report

Posted 4 years ago

Hi Irene, Thanks for your wonderful review about how Annie resolved your enquiry for your AirFryer. Here at Tower our customers can contact us through a variety of channels including telephone, message and social media. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“Lovely capacinos latte.hot chocolate love this coffee machine just what I wanted .this his just perfect .thank you mrs Howard”

Helpful Report

Posted 4 years ago

Hello Mrs Howard, Thanks for your great comments about your Coffee Machine. Enjoy those cappacinos and hot chocolates. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Love Tower products, great design and functional.”

Helpful Report

Posted 4 years ago

Hi Richard, Thanks for taking the time to leave your valuable comments about our products. We hope to visit our store front again soon !!! Keith - Group Customer Services Manager

Posted 4 years ago

“The Tower window vac is an excellent product and easy to use. It leaves the windows streak free and sparkling. When it had a little problem my issue was dealt with promptly and efficiently by Louise and I couldn't be happier with the after sales service. The UK could do with more companies like Tower. Well done.”

Helpful Report

Posted 4 years ago

Hi Jo, What a fantstic review to read about our product and the after sales service you recently received. Here at Tower we always place the customer at the heart of everything we do and Louise is one of the stars within our Customer Services Team. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“thank you Liberty for resolving missing parts of my Tower T17076 and quick responce cheers john be safe”

Helpful Report

Posted 4 years ago

Hi John, Thanks for your kind words about how Liberty solved your recent enquiry. Liberty was delighted to read your comments. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.2 based on 5,790 reviews