Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,794 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,794 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Steve. Pembrokeshire.

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had my Tower Air Fryer for 18 months and love using it nearly everyday of the week. It is so versatile. However, I had a minor issue this week and after not finding a solution on the Tower website I decided to contact Tower via email. I received a response within 48 hours taking care of the issue. What a great feeling to have such a positive experience with Tower.”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave a review about your recent contact with Tower. On the rare occasion when things don't go to plan our Customer Services Team are readily available to resolve any enquiry a customer may have. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“Brilliant customer service by Megan. And fast replies.”

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Posted 4 years ago

Hi Danny, Thanks for your kind words. I have passed on your lovely comments to Megan. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“My air fryer became defective I contacted customer service and they sent me a replacement out same day they dealt with matter quickly and effectively excellent service.”

Helpful Report

Posted 4 years ago

Hi We really appreciate your review of the recent contact with Tower. Its great to hear our Customer Services Team resolved your enquiry fully. Thanks for being a loyal customer. Keith - Group Customer Services Manager

Posted 4 years ago

“Very pleased with the way Megan handled my request, very quick responses. Thank you Megan for all your help.”

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Posted 4 years ago

Hi Ayesha, I was delighted to read about how Megan handled your recent enquiry - its greatly appreciated. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“Delighted with the way Megan handled my problem when my timer dial broke, very efficient & speedy, a credit to the company. Derek”

Helpful Report

Posted 4 years ago

Hi Derek, Thanks for taking the time to leave a review. Rest assured I have passed on your kind words to Megan about the great work and how she handled your enquiry. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Sam was very helpful & tried very hard to resolve the problem of finding the model number of the frying pan that I had bought with a great result after many emails between us.”

Helpful Report

Posted 4 years ago

Hi Ken, We really appreciate your review and how Sam resolved your recent enquiry. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“This is the first time i have requested assistance from customer services for a replacement broken dial. The customer services were excellent the responses were almost immediate and the matter resolved in a very short space if time. All in al a first class service indeed. Highly commendable”

Helpful Report

Posted 4 years ago

Hi Herbert, Thanks for comments and taking the time to leave a review. I was delighted to read your customer service experience was a first class one. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“I asked and you obliged. what more can one ask for? Brillant!”

Helpful Report

Posted 4 years ago

Hi Terence, We really appreciate your review regarding the service Tower have recently provided you. Kind regards Keith - Group Customer Services Manager

Posted 4 years ago

“Had an issue with a missing manual and Sam from Tower customer service forwarded the missing manual in PDF form, excellent.”

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Posted 4 years ago

Hi I was overjoyed that Sam resolved your enquiry about a manual for your Tower product. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“Towers customer service was impeccable, they contacted me straight away to sort out the problem and assisted with no hesitation.”

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Posted 4 years ago

Hello Therese, I was really pleased to hear our Customer Service Team resolved your enquiry quickly. We always place the customer at the heart of everything we do. Thanks Keith - Group Customer Services Manager

Posted 4 years ago

“I would like to thank Megan for her speedy response. I bought a Air tower with no instructions in the box. Sent an email to tower and got a very quick response. Thankyou.”

Helpful Report

Posted 4 years ago

Hi Carol, Thanks for your valuable feedback about how Megan resolved your enquiry. Its greatly appreciated. Keith - Group Customer Services Manager

Posted 4 years ago

“We purchased a bread maker which didn't have the instructions inside and so I contacted Tower to request. Without hesitation I was sent a digital copy of the booklet and it made something which could've been a big hassle very easy. Thank you Sam!”

Helpful Report

Posted 4 years ago

Hi Tracy, Thanks for taking the time to leave your kind words - I'm delighted to learn Sam resolved your enquiry quickly. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 4 years ago

“Extremely happy, superior staff and product. Can't get enough of air fried lamb chops!!!!!!! Keep up the excellent work of feeding hungry people, love the swift's.”

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Posted 4 years ago

Hello Sue Swift and Polly Swift, Meggie Mae the dog and Speedy the cat. Thanks for your lovely review - we'll do our best to ensure our Customer Service Team continue to look after our customers Enjoy those air fried lamb chops !!! Keith - Group Customer Services Manager

Posted 4 years ago

“Extremely happy, superior staff and product. Can't get enough of air fried lamb chops!!!!!!! Keep up the excellent work of feeding hungry people, love the swift's.”

Helpful Report

Posted 4 years ago

“I had a air fryer oven the timer knob fell off after a few months i contacted Tower who quickly dealt with the issue im expecting a replacement part soon so no disappointment here will be happy to buy more from this brand.”

Helpful Report

Posted 4 years ago

Hi Sarah, Thanks for taking the time to leave such a positive review. On the rare occasions when things don't go to plan our Customer Services Team are on hand to assist and I pleased we resolved your enquiry for you. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“I was after a spare filter for my iron i sent a request via the website for help, they came back within a couple of hours with options and means to get the spare part. All very efficient and very professional. Well done and thank you”

Helpful Report

Posted 4 years ago

Hi Rupert, Many thanks for your kind words. I'm delighted to read our Customer Service Teams resolved your enquiry. Regards Keith - Group Customer Services Manager.

Posted 4 years ago

“Great products and brilliant customer service.”

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Posted 4 years ago

Hi Patricia, Thanks for your valuable feedback about our products and service. Best wishes Keith - Group Customer Services Manager

Posted 4 years ago

“I emailed the company about a broken timer dial, within the hour I was told they would check & see if they had one in stock& by the end of the day I was told that it was getting ready to be dispatched. I had the replacement item in about a week& was able to use our airfryer again. Fast& efficient customer service, very happy with the service they provided.”

Helpful Report

Posted 4 years ago

Hi Gillian, We really appreciate you taking the time to leave your valuable feedback. I was pleased to read that our Customer Service Team had resolved your enquiry quickly and efficiently. Thanks again Keith - Group Customer Services Manager

Posted 4 years ago

“After complaining about not receiving any response about my faulty vacuum I have to say that within minutes the problem was addressed and a replacement cleaner is being dispatched.”

Helpful Report

Posted 4 years ago

Hi Thanks for taking the time to leave your valuable feedback. On rare occasions due to the popularity of our products there may be a slight delay in responding to your messages - please accept my personal and sincere apology for the delay you encountered. I was pleased to learn we have resolved your enquiry in full. Regards Keith - Group Customer Services Manager

Posted 4 years ago

“Tower made me happy by courtesly and promptly dealing with a problem i had with a Tower product. Your colleague Megan was very helpfull and understanding. Thank you”

Helpful Report

Posted 4 years ago

Hi Mavis, Thanks for your kind words about how Megan managed your enquiry. Rest assured I have passed across your valuable feedback to Megan and thanked her for her contribution in resolving your enquiry. Regards Keith - Group Customer Services Manager

Posted 4 years ago

Tower is rated 4.2 based on 5,794 reviews