Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,822 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,822 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought the Air Fryer after deep fat fryer packed up, We thought we'd try the low fat option. It works really well, Though it has taken a week to master some cooking times, as there were very limited instructions and guide times. A proper simple recipe booklet would be extremely useful and would get people off to a flying start. Really pleased with the results the best frozen battered fish I've ever had, absolutely perfect, lots more things to try, and as yet not added any oil to anything, so must be miles healthier. Extremely pleased all round, I tried twice to extend the guarantee as per instructions, Message says done successfully and confirmation e-mail sent, but I have not received the confirmation. I want to print it off for future use in case of any problems.”

Helpful Report

Posted 11 years ago

“Delighted with my 28cm colour changing ceramic coated frying pan. So easy to clean and yet the food just slides over the surface. Wish I'd had one of these before; they are brilliant!”

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Posted 11 years ago

“very pleased with my ceramic frying pans, fast delivery , they do what they promised.”

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Posted 11 years ago

“These pans are brilliant to use and easy to clean.”

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Posted 11 years ago

“Small deep fat fryer works great, heats up quick and easy to pick up and put away with the side handles. Just right for the wife and I but not big enough for a family.”

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Posted 11 years ago

“Really good quality and delivered in a timely manner.”

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Posted 11 years ago

“Really good quality and delivered in a timely manner.”

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Posted 11 years ago

“Very pleased with the pans!”

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Posted 11 years ago

“I have bought the Vita Blender for a Christmas gift so I've not personally used the product yet. i can only review the service of my order.....which was very good! I found the website easy to navigate and the process went very smoothly!”

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Posted 11 years ago

“Saucepans were good and the large frying pan is great but one of the other frying pans is very bad and has stained after the first use and we are unable to get the stain off and everything you try to cook in it sticks to it”

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Posted 11 years ago

“i have given a very poor rating and that is not for the kettle i have no idea what the kettle is like because i have been waiting for 10 days and it has never turned up i have sent and email and had no reply so i phoned customer services customer services have no record of my order even though i have a confirmation email saying paid for on pay pal i am now waiting for a call back to see what has happened to my purchase so the rating is for the service not the product”

Helpful Report

Posted 11 years ago

Hi David, Thank you very much for your feedback. Your product is now being dispatched and we apologise for any problems caused due to the technical errors in our system.

Posted 11 years ago

“aften been given a tower seven piece pan set has a present i was very dissapointed after only three weeks it started to go rusty around the rim of the lid and around the serew on the lid i was rearly pleased when i received it because it looked lovely in my kitchen and being tower a well knowed brand i expected it to last for life”

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Posted 11 years ago

“a present for myself, top quality product, price seems unbeatable, delivered as fast as possible. great stuff Tower !”

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Posted 11 years ago

“A christmas present for my daughter, top quality product at a very competitive price, delivered quickly and efficiently, she should be very impressed as I am.”

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Posted 11 years ago

“Very quick at heating up brilliant at cooking , just the basket is a little bit difficult but that could just be me but would highly recommend.”

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Posted 11 years ago

“Bought a famous make frying pan (Ceracraft) it was useless a waste of money. Was apprehensive when Tower pans became available. Great buy do exactly what they say.”

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Posted 11 years ago

“I ended up taking my product back with a "Fried Egg" still stuck in it! very dissapointing really but Hey!”

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Posted 11 years ago

“Price and delivery very good. Kettle adequate if a little lightweight but on / off switch very flimsy. When switching on care needs to be taken to ensure activation. Switching off OK. Regards Richard.”

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Posted 11 years ago

“Just as expected as I've had pressure cookers before. Would have like instructions for cooking times.”

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Posted 11 years ago

“Reading the review's, the pan lids do rust, my advise is give them a wipe as you will never get the water out as this just stay's between the seal. Not at all impressed.”

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Posted 11 years ago

Tower is rated 4.1 based on 5,822 reviews