Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,821 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very pleased with the pans and saucepans,good quality and they look lovely.”

Helpful Report

Posted 11 years ago

“excellent product works well on gas and in oven very good price very satisfied with tower products.”

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Posted 11 years ago

“the tower pan set is pure luxury and the choice of colours my wife thought that was very good.and the special lids and easy pour pans make it very easy to use they are very easy to clean”

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Posted 11 years ago

“Good item very easy to use, value for money”

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Posted 11 years ago

“very good pans was very pleased with them”

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Posted 11 years ago

“I did not get an email to let me know my saute pan was guarantee d for 3 years and then you ask me to review I actually bought 2 one for my son and I have not got a reply”

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Posted 11 years ago

“I love my pan set my partner how cooks he said it was so easy cook in them and love cleaning them to and one thing he would love to have was all the lid handles to be like the big lid one flat on top that would have be perfect”

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Posted 11 years ago

“Cannot as yet give a higher rating as I am waiting for a response to a problem I have reported with my purchase of a 7 piece Infinistone Pan Set (Blue). The lid for the largest saucepan does not fit. It is too big and will not fit inside the rim of the pan. I am still hoping for a reply offering to send me a lid that WILL fit!”

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Posted 11 years ago

“Have only used saucepans so far, but very pleased with them, non stick and very easy cleaned.”

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Posted 11 years ago

“Having just bought a pressure cooker, I find it very easy to use. I am highly satisfied with the product.”

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Posted 11 years ago

“After watching the show on telly I thought these cant be that good, but with the 10 year warranty plus at the time of my purchase I got a 241 offer as well I thought why not. After getting them home they are incredible! They are as good as they look. Effortless cooking. Highly recommend!”

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Posted 11 years ago

“I have brought tower7infinstonepanset from idealworld they are great easy to use and nonestick, and easy clean. theyare great.”

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Posted 11 years ago

“Bought the 24cm frying pan last weekend & used it for Sunday breakfast. Absolutely excellent & ever so easy to clean. We are delighted with it.”

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Posted 11 years ago

“Great value and very well made as you would expect from tower !!”

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Posted 11 years ago

“Excellent all round use pan with Tower's usual A1 quality.”

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Posted 11 years ago

“Good product . Good service. Happy with my item very much so .”

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Posted 11 years ago

“Love the product.”

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Posted 11 years ago

“The two small pans from the Barley set of pans has lost it colour it's going white at the base after only a few uses.”

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Posted 11 years ago

“Bought a 9 piece ceramic pan set from Ideal World. On first cooking impressions this is a nice set. The ceramic coating appears to work well as non stick and easy wipe clean. The handles are rubberised and fit well in the hand, feeling good and staying cool. These have replaced a pan set that had been well used for years with the non stick coating almost gone. I hope these last as long. They start off well with a 10 year warranty.”

Helpful Report

Posted 11 years ago

“Bought the Air Fryer after deep fat fryer packed up, We thought we'd try the low fat option. It works really well, Though it has taken a week to master some cooking times, as there were very limited instructions and guide times. A proper simple recipe booklet would be extremely useful and would get people off to a flying start. Really pleased with the results the best frozen battered fish I've ever had, absolutely perfect, lots more things to try, and as yet not added any oil to anything, so must be miles healthier. Extremely pleased all round, I tried twice to extend the guarantee as per instructions, Message says done successfully and confirmation e-mail sent, but I have not received the confirmation. I want to print it off for future use in case of any problems.”

Helpful Report

Posted 11 years ago

Tower is rated 4.1 based on 5,821 reviews