Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,821 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“bOUGHT A SET OF PANS...ONE BROKEN...GOOD RESPONSE...ANOTHER PROMISED IMMEDIATELY WENT ON LINE TO GET EXTENDED COVER ...A GOOD OFFER... CAME BACK WITH COVER FOR HIGH DOME PRESSURE COOKER...WHICH I HAVENT BOUGHT...NO REPLY TO MY QUERY ASKING FOR EXPLANATION......WHO KNOWS WHAT IS GOING ON...I DONT”

Helpful Report

Posted 11 years ago

“Fantastic cookware & fantastic prices, the frying pans not only look good but do exactly as they state they will do. Very impressed.”

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Posted 11 years ago

“Very pleased with this item .very good size and so easy to clean, will be investing in these pans in the future”

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Posted 11 years ago

“Good even cooking, looks good and very easy clean”

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Posted 11 years ago

“Fantastic product will be recomending this product to all my friends and famaily. Fantastic value”

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Posted 11 years ago

“Ihave bought the ceramic frying pans & the non stick quality is fantastic, the handles are comfortable. Overall i am a happy user.”

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Posted 11 years ago

“Excellent value for money..Only had them a few days, but I am very happy with them...would definately recommend...”

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Posted 11 years ago

“Very good size and welcome replacement for an old roasting tin, the rack will be particularly useful.”

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Posted 11 years ago

“I ordered this as a Christmas present on 10/12/14 it's now 18/12/14 not arrived getting worried that I may have to purchase another gift so very disappointed so far”

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Posted 11 years ago

“I ordered this as a Christmas present on 10/12/14 it's now 18/12/14 not arrived getting worried that I may have to purchase another gift so very disappointed so far”

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Posted 11 years ago

“I haven't even received the roasting pan and rack yet... so I can't really review it! Do you have any idea when it might arrive... I rather wanted it in time for Christmas!!”

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Posted 11 years ago

“I mada an excellent choice on what I order and i will be shopping again at Tower”

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Posted 11 years ago

“The colour is very attractive and they look good on the shelves. Easy to clean and very little oil needed. Am very happy with my choice.”

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Posted 11 years ago

“I have used a pressure cooker for years, but my old one gave up the ghost and wouldn't seal, so I treated myself to a new one. Have only used it to boil a chicken carcass then make a stew but found it very efficient, going to enjoy using it.”

Helpful Report

Posted 11 years ago

“I ordered a complete set of saucepans, salute pan etc and whilst I have only used a couple of the items, they are reasonably lightweight and cook evenly. Easy to clean and store too”

Helpful Report

Posted 11 years ago

“COPY OF MY EMAIL SENT TO CUSTOMER SEWRVICES TODAY: Dear Sirs - I am very disappointed with the quality of the 5 piece ceramic pan set I purchased from Ideal World for £59.98 (+£5.99 P&P) in June this year. I currently have the following concerns: Some of the lids are showing signs of rusting inside the glass Some of the pan handles are working loose. These pans were demonstrated by Ideal World as having sturdy handles that were rivitted to the pan and they couldn't work loose. They also stated this made them superior to pans where the handle is screwed onto the pan as these could work loose. There was no mention that the Tower pans also had a screw attachment fixing the handle to a riveted sub-section The small pan has some uneven poor quality 'rivets' in the base Even though no metal utensils have been used, 2 small areas of part of the ceramic surface of one pan has already come off The paint on the underside of the pans which is in contact with the heat from the gas hob has already come off which means they look like I've had them for 10 years already. Overall, I am very dissatisfied with the quality of these pans and welcome your comments and suggestions as to how you will resolve my complaints. Yours faithfully, Wayne Cooper”

Helpful Report

Posted 11 years ago

“Great pans, I had bought a couple before to use with an induction hob and when I saw the 7 piece set at a great price I couldn't resist.”

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Posted 11 years ago

“its a bigger than i thought but just right for me and its very nice.”

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Posted 11 years ago

“Good value for money”

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Posted 11 years ago

“This frying pan has already been used and it worked perfectly.”

Helpful Report

Posted 11 years ago

Tower is rated 4.1 based on 5,821 reviews