Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,759 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,759 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent for the money”

Helpful Report

Posted 11 months ago

Hello David Thanks for your 5 star review regarding your Tower product. Here at Tower we pride ourselves on delivering quality products at affordable prices supported by great customer service. If we can help in anyway in the future please feel free to drop us a message. Keith - Group Customer Services Manager

Posted 11 months ago

“Absolutely amazing customer service from Sophie M regarding a cordless vacuum. I couldn’t rate this company and Sophie in particular highly enough. Very impressed. Many thanks Linda. Surrey”

Helpful Report

Posted 11 months ago

Hello Linda Thanks for your kind words about how Sophie helped with your recent enquiry. Sophie is one of the many stars we have here at Tower who always look after our customers so well. Sophie was delighted to read your kind words. Keith - Group Customer Services Manager.

Posted 11 months ago

“Got the deep fill sandwich maker today in Rose Gold. Used it to make lunch sandwich was lovely and came out of the plates easily. The toaster looks very elegant and fits in my kitchen nicely. Done the 3yr warranty what is not to like about this and the price. Had Tower before have Tower dual drawer air fryer used nearly every day love their stuff so very happy. Dog sampled some too and he agrees one of the best things I’ve bought.”

Helpful Report

Posted 11 months ago

Hello Gwen What wonderful comments to receive about your Tower Deep Filled Sandwich Maker. Here at Tower HQ we love a good toasted sandwich !!! Thanks for your kind words and for being such a great customer of Tower. Keith - Group Customer Services Manager

Posted 11 months ago

“Overall I am happy with the product however... The instructions could be much better. There are no clear directions as to how to use the saute function and its a real trial and error and still not sure I'm doing in right. There's no pause facility. To stop the beeping when the soup is made you have to unplug the entire unit, the stop button doesn't work. Some tweaks would make this product much better!”

Helpful Report

Posted 11 months ago

Hello Thanks for your very valuable comments. Here at Tower our customers comments and feedback are so important to us. In a bid to assist with your feedback I have arranged for one of our Team to contact you very soon. Keith - Group Customer Services Manager

Posted 11 months ago

“Just bought a new kettle, a Tower Solitaire, there was nothing wrong with the other kettle ( not a tower one) apart from it being very noisy and slow to boil, this new Solitaire kettle is fabulous very quiet and quick to boil,also very good looking.”

Helpful Report

Posted 11 months ago

Hello David Thanks for your wonderful comments about your Tower kettle. I do hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 11 months ago

“The cooking set is advertised as non scratch and durable but clearly being in a boy was enough to scratch it. Product was received with scratch on one of the pans. I did not bother unwrapping the rest of the product.Very disappointing!”

Helpful Report

Posted 11 months ago

“Great! All perfect”

Helpful Report

Posted 11 months ago

Hello Thanks for your 5 star comments. I was delighted to read everything was 'perfect' with your Tower product. Keith - Group Customer Services Manager

Posted 11 months ago

“Brilliant. Great that you can use it cord or cordless. Irons very smooth.”

Helpful Report

Posted 11 months ago

Hello Thanks for your wonderful comments about your Tower Steam Iron. We hope you visit our website again very soon to check out our great range of products. Regards Keith - Group Customer Services Manager

Posted 11 months ago

“The multi cooker has been a game changer for my cooking. With 12-in-1 functions, it’s perfect for everything from slow-cooked stews to steamed recipes. I've found it really easy to use, with pre-set programs and a non-stick pot for quick cleaning. It's been ideal for my meal prep recipes and general midweek dinners, highly recommend!”

Helpful Report

Posted 11 months ago

Hello Rebecca Many thanks for your wonderful comments about your Multi Cooker from Tower. I hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 11 months ago

“I recently got the Tower/ Goodfood 12-in-1 Multicooker, and I couldn’t be happier with it! It’s incredibly versatile, with 12 different cooking functions that make meal prep so much easier. Whether I’m slow cooking, steaming, baking, or making soup, this appliance handles it all effortlessly. One of my favorite things about it is the large capacity—it’s perfect for cooking for the whole family or preparing meals in advance. The digital display is easy to use, and the overall build quality feels really solid and durable. This multicooker has completely streamlined my cooking process, saving me time while still delivering delicious results. I highly recommend it to anyone looking for a reliable, all-in-one kitchen appliance!”

Helpful Report

Posted 11 months ago

Hello Cristy Thanks for your kind review about your Tower / Good Food Multi Cooker. Everyone here at Tower HQ was delighted to read your kind words. We hope you visit our website again soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 11 months ago

“I had the rose gold version of this mop and loved it but it was getting old so decided to treat myself to the new colour. This mop is great the dual container means I can easily move from my wooden floor in the hall to my tiled kitchen floor without having to swap the cleaning solution you just move the clip across at the bottom to switch. It’s easy to pull out for little spills or to quickly remove dirt from by the back door. I can’t recommend it enough.”

Helpful Report

Posted 11 months ago

Hello Thanks for your review regarding your Tower Floor Mop. I was delighted to read your wonderful comments and the fact that you returned to Tower to make your replacement purchase. Many thanks for being such a great customer of Tower. Keith - Group Customer Services Manager

Posted 11 months ago

“Great services from Tower”

Helpful Report

Posted 11 months ago

Hi Thanks for your 5 star comments about the recent service provided to you from Tower Customer Services. Best wishes Keith - Group Customer Services Manager

Posted 11 months ago

“Good Quality product. Expensive though.”

Helpful Report

Posted 11 months ago

Hello Thanks for taking the time to leave your 5 star comments. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great Customer Service. I do hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 11 months ago

“So far so happy”

Helpful Report

Posted 11 months ago

Hello Melake Thanks for your kind words about your Tower product. I was delighted to read everything is going well so far. Rest assured our Customer Services Team are always available if you need any help in the future. Keith - Group Customer Services Manager

Posted 11 months ago

“My husband bought this for us. I have to admit I wasn't keen but could identify the energy saving potential particularly with roast dinners. I like it more than expected but wish Tower put in some more cook from scratch recipes rather than assume it would be used for ready meals. I've found knowing how long things take quite a lot of guess work”

Helpful Report

Posted 11 months ago

Hello Jane Thanks for your valuable comments. Rest assured here at Tower our customers comments and feedback are so important to us and your suggestion has been noted. If we can help in anyway in the future please feel free to drop us a line. Keith - Group Customer Services Manager

Posted 11 months ago

“I am so pleased with this. Worth the money and once you get used to the buttons it's brilliant. The lights are bright and I got 3 years of warranty aswell”

Helpful Report

Posted 11 months ago

Hello Taylor Many thanks for taking the time to leave your 5 star review about your Tower product. Best wishes Keith - Group Customer Services Manager

Posted 11 months ago

“Bought a T17085 4litre Manual air fryer (from a supermarket) after my Ninja dual air fryer left me. I didn't have high expectations about it but I am very happy with this product. No digital keypad to go wrong or do it's own thing. Draw easier to clean than the ninja ones. This machine cooks perfectly 👌 and looks good. Only downside is the little rubber pads on the draw insert. If you don't take them off whilst cleaning you can easily lose them down the plug whole lol. That being said they can be bought for very little money. A great product, in my view better than the Ninja. And looks good.”

Helpful Report

Posted 11 months ago

Hello What wonderful comments to receive about your Tower Air Fryer. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great Customer Service. If we can help in any way in the future we'd love to hear from you. Keith - Group Customer Services Manager.

Posted 11 months ago

“I'm very happy woith my purchase!”

Helpful Report

Posted 11 months ago

Hello Thanks for your review. I was delighted to hear how happy you were with your recent purchase from Tower. I do hope you visit our website again very soon to check out our great range of products. Thanks for being a fantastic customer of Tower. Keith - Group Customer Services Manager

Posted 11 months ago

“Exceptional efficient steam cleaner which has improved my way of daily living. I steam places with such ease and gusto. Ovens are not problematic anymore as the grease melts away making it so easy to just wipe clean. Cat fleas have vacated my flat or suffered total eradication by the heat and steam mop attachment. Windows and mirrors are cleaned in seconds instead of minutes. All in all I am totally happy with my purchase and would never now stop using this cost effective, time saving device that takes care of dirt and grease in seconds. Tower, your products are exceptional and well worth the money. Many Thanks, Mr Bear”

Helpful Report

Posted 11 months ago

Hell Mr Bear What a wonderful review to read about your Steam Cleaner from Tower. Thanks for your kind words and indeed your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 11 months ago

“Beautiful deep fat fryer”

Helpful Report

Posted 11 months ago

Hello Many thanks for taking the time to leave your kind review about your Deep Fat Fryer. Here at Tower our customers comments and feedback is so important to us. Regards Keith - Group Customer Services Manager

Posted 11 months ago

Tower is rated 4.2 based on 5,759 reviews