Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,811 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,811 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed as had to get rid of previous air fryer due to finding out it was a fire hazard. Replacement is the same air fryer just different model number. Due to the inconvenience I would have thought an upgraded model should have been sent as good customer service.”

Helpful Report

Posted 1 year ago

Hi Thanks for your comments. Here at Tower we always welcome our customers feedback. Your review came as a surprise to us as from our records we have received no previous contact from you. I was sorry to read about your expectations of an upgraded Air Fryer. Under the terms of our warranty process and the Recall Project approved and supported by our partners in Trading Standards we were delighted to provide a replacement like for like model. One of our Customer Services Team will be contacting you to offer an explanation. Keith - Group Customer Services Manager.

Posted 1 year ago

“Have received quickly a replacement for the recall of my Tower. The temperature control does not turn to 200 . It stops at 180. I wonder about the accuracy of the temperature.”

Helpful Report

Posted 1 year ago

Hello Thanks for your 5 star comments. I was sorry to read about the enquiry relating to your temperature setting. One of our Team will be in contact with you very soon to see how we can help. Keith - Group Customer Services Manager

Posted 1 year ago

“Tower Grey 3.8 Litre Air Fryer was received on 22/04/25 to replace the Faulty Air Fryer that was in a news article two weeks ago, Emails were exchanged between myself & customer service, completely free due to the Faulty Air Fryer in article, I am very happy with the new Air Fryer”

Helpful Report

Posted 1 year ago

Hello Julie I was delighted to read your valuable comments about the smooth exchange for your Air Fryer. If we can assist with any further enquiries please feel free to contact us Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Lovely air fryer cook brilliant”

Helpful Report

Posted 1 year ago

Hello Nicole Thanks for your kind words about your Tower Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Never received my order Emailed tower to be told that Evia had lost it but looking on the tracking they never received it Now the item is out of stock again I believe it was already out of stock and not posted!!”

Helpful Report

Posted 1 year ago

Hello Susan Thanks for your review. Here at Tower we always welcome our customers feedback as this allows us to review and improve upon the products we offer. I was sorry to read about your recent experience - rest assured as a reputable organisation we would never accept a customers order if the item was out of stock. Your order was processed in full and entered our courier partners network. Our courier partners handle millions of customers parcels every year - on rare occasions items may go astray and sadly your parcel went astray. When we were made aware of your enquiry we did engage with our courier partners to conduct a detailed investigation to locate your parcel It only leaves me to offer my sincere and personal apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“Lovely design and I like the way it cooks thank you”

Helpful Report

Posted 1 year ago

Hello Steven Thanks for taking the time to leave your 5 star comments about your product from Tower. We hope you visit our website again very soon to checkout our great range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“Have just received our Tower replacement air fryer, this has replaced a recall product. Thank you Tower for your swift service and support from recall to replacement and delivery. A wonderful upgrade. Highly recommended.”

Helpful Report

Posted 1 year ago

Hello Many thanks for your wonderful comments about your replacement Air Fryer. I was delighted to read how smoothly the replacement process was. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I was unlucky enough to have purchased a Tower Compact Air Fryer which has recently been part of a recall. The process for getting a replacement was quick and easy with the replacement air fryer arriving promptly. I was a little suspicious of the packaging as the item had clearly been opened before. Guess what - the replacement does not work and causes my electricity circuit to trip off! Come on Tower, this is completely unacceptable! Totally lost faith in you as a company.”

Helpful Report

Posted 1 year ago

Hello Ceri Thanks for taking the time to leave your valuable comments. Your review came as a surprise to us - now we are aware of your enquiry we can help you. I was sorry to read about the condition of your replacement Air Fryer - rest assured we never sell any returned or used products. One of our Customer Services Managers will be contacting you very soon to resolve your enquiry. Please accept my personal and sincere apologies for any inconvenience caused. Keith- Group Customer Services Manager

Posted 1 year ago

“Only received the unit today very pleased with build quality and functions, looking forward to dinner this evening”

Helpful Report

Posted 1 year ago

Hello Ian Many thanks for your kind words about your Tower product Here at Tower we pride ourselves on offering quality products at affordable prices supported by great customer service. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“I can’t praise Tower enough. My air fryer was one that was recalled, I filled in the required information online Monday and my chosen replacement was delivered today (Thurs) One satisfied customer, thank you!”

Helpful Report

Posted 1 year ago

Hello Carol It was wonderful to read your kind words about the recent replacement of your Air Fryer. If we can help with any other enquiry in the future please drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Following purchasing a TXP30PET upright hoover, checking the hoover and box there was nothing to hold the pet accessory tool to the hoover, searching the manual - nothing and then called in and the advisor could not initially advise/support. Something that should be on the hoover rather than putting at the side and not losing or damaging. A wee miss from Tower.”

Helpful Report

Posted 1 year ago

Hi Stephen Thanks for your valuable comments. Here at Tower we always welcome our customers comments and feedback as they allow us as an organisation to improve the products and services we offer. Keith - Group Customer Services Manager

Posted 1 year ago

“Very happy”

Helpful Report

Posted 1 year ago

Hello We were pleased to read how happy you were with Tower and your Tower product. Rest assured our Customer Services Team are always available should you need any help in the future. Keith - Group Customer Services Manager

Posted 1 year ago

“Received a new air fryer as a product replacement. Arrived within a week. This model is bigger and better than the one it replaced. Thank you to all the team at Tower for a superb service.”

Helpful Report

Posted 1 year ago

Hello John Thanks for your kind words about the recent service received from Tower. It was so pleasing to read how happy you were with your replacement Air Fryer. Keith - Group Customer Services Manager

Posted 1 year ago

“Had to return my air fryer due to a recall by Tower . All handled swiftly and within a week I have a new and better model at no cost to myself - great customer service. Thank you .”

Helpful Report

Posted 1 year ago

Hello Thanks for your kind words about your recent experience with Tower. I was delighted to read how smoothly your recent enquiry was handled by our Customer Services Team. Keith - Group Customer Services Manager

Posted 1 year ago

“Nice replacement item delivered 7 days after despatch many thanks”

Helpful Report

Posted 1 year ago

Hi Marilyn Many thanks for taking the time to leave your 5 star review. Here at Tower our customers comments are so important to us and it was so pleasing to read about the delivery experience for your replacement product. Keith - Group Customer Services Manager

Posted 1 year ago

“Found out on Saturday that my air fryer was being recalled.It was easy to apply for a new one.My replacement arrived today, Tuesday, very quick service,thank you.”

Helpful Report

Posted 1 year ago

Hello June It was wonderful to read about your quick and efficient experience with Tower. If we can help with any enquiry in the future we'd be delighted to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent customer service from Ezmie when my air fryer malfunctioned.”

Helpful Report

Posted 1 year ago

Hello Linda, Many thanks for taking the time to leave your 5 star comments. I was delighted to tread how Ezmie from our Customer Services Team helped with your recent enquiry. Ezmie is one of the many stars we have hereat Tower who love helping our customers with their enquiries. Keith - Group Customer Services Manager

Posted 1 year ago

“It’s really good and cooks food really nicely. It took me a while to learn how to use it but it’s all good now. I still don’t know what setting for some foods that are not options on tab but I still really love this airfyer”

Helpful Report

Posted 1 year ago

Hello Thanks for your valuable comments about your Air Fryer. Here at Tower we understand on occasions new products may take a little time to get accustomed to - that's why our Customer Services Team are always available to help whenever needed. If we can help with anything please feel free to drop us a message -we'd love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“There were surface scratches on one side of the airfryer which was disappointing”

Helpful Report

Posted 1 year ago

Hello Steven, Thanks for your very valuable feedback. I was sorry to learn of the rare issue with your Air Fryer. One of our Customer Services Team will be in contact very soon to see how we can help with your enquiry. Keith - Group Customer Services Manager

Posted 1 year ago

“Very fast replacement and good service happy with the new one”

Helpful Report

Posted 1 year ago

Hello Ellie Thanks for your kind words about your Tower product. We were delighted to read how happy you were with your product. Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,811 reviews