Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,811 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,811 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Morning As an air fryer user of some years and budding chef I have to say the difference they make to the whole cooking experience is fantastic! Its such an easy and enjoyable task! Weather it’s a quick Ginsters Pasty after work or a more Cordon Bleu effort the Tower Air fryer is the best option on the high street for me. Id go as far as to say id be lost without it,this latest models so sleek too! A great addition to any kitchen weather youre a beginner or have experience at a price you can afford! On the whole it’s a 10/10!”

Helpful Report

Posted 1 year ago

Hello Wayne Thanks for taking the time to leave your wonderful comments. Here at Tower our customers comments are so important to us and we love reading how our customers comments about how they use our products. If we can assist in anyway in the future please feel free to drop us a line - in the meantime Happy Cooking !!! Keith - Group Customer Services Manager

Posted 1 year ago

“I love my Tower Air fryer! Brilliant, simple to use and very efficient. Best £42 I’ve spent i ages. That’s Tesco price btw. I’m happy!!🤗”

Helpful Report

Posted 1 year ago

Hello Dave the Rave, Thanks for your wonderful comments about your Tower Air Fryer. We were delighted to read how much you love your product. Keith - Group Customer Services Manager

Posted 1 year ago

“cooks very well top rated item”

Helpful Report

Posted 1 year ago

Hi Terry Thanks for your 5 star comments about your Tower product. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“control brilliant first tray is good not second tray yet”

Helpful Report

Posted 1 year ago

Hello Alistair Thanks for your valuable review about your Tower product. Rest assured our Customer Services Team are always available should you need any assistance in the future. Regards Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent product”

Helpful Report

Posted 1 year ago

Hello Thanks for your excellent comments about your Tower product We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“I’ve never had a rotisserie before, I’m amazed at how quickly and energy efficient my new Tower Rotisserie is, I ordered it on the very website as I could pay for it in three instalments interest free, the Chicken is perfectly cooked in less time than a conventional oven. Today I’ve ordered the Rotisserie basket for chips and popcorn, and other extras on the towerhousewares website, the details came with my air fryers, I’ve previously also bought the Tower 8 litre Duel basket air fryer from Very, I can now cook complete meals at the same time. Can’t wait for the extras to arrive, Thank you Tower.”

Helpful Report

Posted 1 year ago

Hello Thanks for your kind words and indeed your valuable order from Tower. I hope you enjoy using your product -if we can help with any enquiry you may have please drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“The Tower Smart Start 30cm Ultra Forged Frying Pan is a standout addition to any kitchen. The Frying Pan heats up automatically and turns red at the perfect temperature—no guesswork, just perfect results every time! Plus, its non-stick surface means you need little to no oil for healthier, effortless cooking 🍳✨, in love with ours, highly recommend it.”

Helpful Report

Posted 1 year ago

Hello Vina Many thanks for your kind words about your Tower Smart Start Frying Pan. We were delighted to read how in love with your Pan you were. Happy cooking !!! Keith - Group Customer Services Manager

Posted 1 year ago

“The smart start is the best pan ever! Heats up quicker than standard pans so uses less electric and the red tick turns dark red to indicate the pan is the correct temperature.Completely non stick and uses less oil so is much more healthier for you. 5*****”

Helpful Report

Posted 1 year ago

Hello Pamela, Thanks for your wonderful comments about your Tower Smart Start Frying pan. Everyone here at Tower HQ were delighted to read your kind words -and the pancakes look mouth-watering !!!! Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I love the 5-in-1 good food hand blender, the 5 attachments are great and make food prep really quick and easy. The blender is powerful and the plastic base means it doesn't scratch my stainless steel pans!”

Helpful Report

Posted 1 year ago

Hi Thanks for taking the time to leave your 5 star comments about your Hand Blender from Tower. I hope you visit our website again very soon to checkout our great range of products. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Simple to use. Nice and cooks well”

Helpful Report

Posted 1 year ago

Hello Thanks for taking the time to leave your comments about your Tower product. Here at Tower we are proud of providing quality products at affordable prices supported by great Customer Service. If we can help in anyway in the future please feel free to contact us - we'd love to hear from you. Keith -Group Customer Services Manager

Posted 1 year ago

“Purchased ceraglide iron,great iron but a very short flex it only just reaches the end of the ironing board when used in the kitchen and I've no chance on my landing where socket is low down, so useless when I want something quickly as I bought for this reason as I use my big steam generator iron for a larger amount of ironing.Ive never had an issue with any other iron I've ever had .It actually pulled out of the socket if I go to the end of the board”

Helpful Report

Posted 1 year ago

Hello I was sorry to read your review about your iron. One of our Team have reached out to provide some advice regarding your enquiry. This includes rotating your ironing board 180 degrees which will shorten the requirement of the cable. You should also be aware our products are supported by a 30 day money back guarantee should you wish to return the product to where it was purchased from. Keith - Group Customer Services Manager

Posted 1 year ago

“Tower customer service,( Sophie M ) absolutely outstanding service, I was very grateful.”

Helpful Report

Posted 1 year ago

Hello Linda, Thanks for taking the time to leave your kind words about how Sophie from our Customer Services Team helped with your recent enquiry. Sophie was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 1 year ago

“Excellent for the money”

Helpful Report

Posted 1 year ago

Hello David Thanks for your 5 star review regarding your Tower product. Here at Tower we pride ourselves on delivering quality products at affordable prices supported by great customer service. If we can help in anyway in the future please feel free to drop us a message. Keith - Group Customer Services Manager

Posted 1 year ago

“Absolutely amazing customer service from Sophie M regarding a cordless vacuum. I couldn’t rate this company and Sophie in particular highly enough. Very impressed. Many thanks Linda. Surrey”

Helpful Report

Posted 1 year ago

Hello Linda Thanks for your kind words about how Sophie helped with your recent enquiry. Sophie is one of the many stars we have here at Tower who always look after our customers so well. Sophie was delighted to read your kind words. Keith - Group Customer Services Manager.

Posted 1 year ago

“Got the deep fill sandwich maker today in Rose Gold. Used it to make lunch sandwich was lovely and came out of the plates easily. The toaster looks very elegant and fits in my kitchen nicely. Done the 3yr warranty what is not to like about this and the price. Had Tower before have Tower dual drawer air fryer used nearly every day love their stuff so very happy. Dog sampled some too and he agrees one of the best things I’ve bought.”

Helpful Report

Posted 1 year ago

Hello Gwen What wonderful comments to receive about your Tower Deep Filled Sandwich Maker. Here at Tower HQ we love a good toasted sandwich !!! Thanks for your kind words and for being such a great customer of Tower. Keith - Group Customer Services Manager

Posted 1 year ago

“Overall I am happy with the product however... The instructions could be much better. There are no clear directions as to how to use the saute function and its a real trial and error and still not sure I'm doing in right. There's no pause facility. To stop the beeping when the soup is made you have to unplug the entire unit, the stop button doesn't work. Some tweaks would make this product much better!”

Helpful Report

Posted 1 year ago

Hello Thanks for your very valuable comments. Here at Tower our customers comments and feedback are so important to us. In a bid to assist with your feedback I have arranged for one of our Team to contact you very soon. Keith - Group Customer Services Manager

Posted 1 year ago

“Just bought a new kettle, a Tower Solitaire, there was nothing wrong with the other kettle ( not a tower one) apart from it being very noisy and slow to boil, this new Solitaire kettle is fabulous very quiet and quick to boil,also very good looking.”

Helpful Report

Posted 1 year ago

Hello David Thanks for your wonderful comments about your Tower kettle. I do hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“The cooking set is advertised as non scratch and durable but clearly being in a boy was enough to scratch it. Product was received with scratch on one of the pans. I did not bother unwrapping the rest of the product.Very disappointing!”

Helpful Report

Posted 1 year ago

“Great! All perfect”

Helpful Report

Posted 1 year ago

Hello Thanks for your 5 star comments. I was delighted to read everything was 'perfect' with your Tower product. Keith - Group Customer Services Manager

Posted 1 year ago

“Brilliant. Great that you can use it cord or cordless. Irons very smooth.”

Helpful Report

Posted 1 year ago

Hello Thanks for your wonderful comments about your Tower Steam Iron. We hope you visit our website again very soon to check out our great range of products. Regards Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,811 reviews