Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,811 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,811 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick replacement of the recalled model, a upgrade we'll appreciated.”

Helpful Report

Posted 1 year ago

Hello William Thanks for your 5 star comments about your replacement Air Fryer. If we can help in anyway in the future please drop us a message - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“Reliable and efficient. Follow set up instructions and enjoy the benefit. Happy with the product.”

Helpful Report

Posted 1 year ago

Hi Kenny Thanks for your kind words. If we can assist with any enquiry you may have in the future please feel free to drop us a line. Keith - Group Customer Services Manager

Posted 1 year ago

“After hearing my air fryer was being recalled for safety reasons, I received a replacement model within 2 days. Thank you so much for the prompt service”

Helpful Report

Posted 1 year ago

Hello Thanks for taking the time to leave your 5 star comments about your recent contact with Tower Customer Services. Here at Tower our customers comments and feedback are so important to us. Keith - Group Customer Services Manager

Posted 1 year ago

“I love my Halogen oven you can see it a top quality product that with care will last years. The Halogen oven was very well priced, making affordable for most people and ideal for those with large families. The oven is also a great way to lower bills. I am absolutely delighted with the product”

Helpful Report

Posted 1 year ago

Hello Toby What a wonderful review to receive about your Halogen Oven - thankyou !!! We hope you visit our website again very soon to check out our great range of products. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Had a product recall. Replacement came very quickly. Excellent service 👏”

Helpful Report

Posted 1 year ago

Hello Thanks for your kind review about your recent experience with Tower. If we can assist in anyway in the future please feel free to drop us a line - we'd love to hear from you. Keith - Group Customer Services Manager

Posted 1 year ago

“My wife purchased a tower cordless iron ,fantastic smooth and easy to use even for a male like myself.”

Helpful Report

Posted 1 year ago

Hello Thanks for your wonderful comments about your cordless Steam Iron from Tower. We hope you visit our website again very soon to checkout our great range of products and services. Keith - Group Customer Services Manager

Posted 1 year ago

“Amazing. Got it for Mother's Day. Simple and easy to operate. Really impressed”

Helpful Report

Posted 1 year ago

Hello Elizabeth Thanks for your 5 star comments about your Tower product. I was delighted to read how impressed you were with your product. Rest assured our Customer Services Team are always available to help with any enquiry you may have in the future. Keith - Group Customer Services Manager

Posted 1 year ago

“Brilliant company and service!.”

Helpful Report

Posted 1 year ago

Hello Joel Many thanks for your kind words about Tower and the service you have recently received from us. Our Customer Services Team are always available so if we can assist with anything in the future please feel free to drop us a message. Keith - Group Customer Services Manager

Posted 1 year ago

“Brilliant!!”

Helpful Report

Posted 1 year ago

Hello Thanks for your brilliant comments about your Tower product. We hope you visit our website again very soon to checkout our great range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“Im so happy for choosing tower 😙😙🫀”

Helpful Report

Posted 1 year ago

Hello Thanks for your wonderful 5 star comments. Here at Tower we love reading our customers comments and feedback. Your valuable order was greatly appreciated by everyone at Tower HQ Keith - Group Customer Services Manager

Posted 1 year ago

“Love my tower panini press but no scraper for the grill inside”

Helpful Report

Posted 1 year ago

Hello Thanks for your kind words about your Panini Grill. I have arranged for one of our Team to contact you to discuss the scraper. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Took me ages to be persuaded to buy one. All were telling me of the benefits, but am not tecno age. Relented a few month ago, and was so hooked, and shocked myself how easy mine is to use. So good I now have two!”

Helpful Report

Posted 1 year ago

Hello Jackie Many thanks for your kind words about your Tower product. It was great to read that you were hooked that much with your Tower product that you purchased a second product. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“Bought this of Amazon and I have carers and they have all commented on how good it is and how easy it is to use and clean.”

Helpful Report

Posted 1 year ago

Hello Lyn Thanks for your great comments and indeed your valuable order. We were delighted to read your comments about how good your Tower product is. If you need any help in the future please feel free to drop us a message. Keith - Group Customer Services Manager

Posted 1 year ago

“Disappointed, as after feeling like ripped off. I failed to receive part of me order. 1st of all why do separate items for what you can't do without the base grill trays”

Helpful Report

Posted 1 year ago

Hello Christopher Thanks for your valuable comments which came as a surprise to us. Here at Tower we always welcome our customers comments and feedback. I was sorry to learn of the rare issue of the missing part for your product. When we were made aware of your missing part we took the speedy corrective action to dispatch the required part to you. This was dispatched prior to your comments being received. It only leaves me to apologise for any inconvenience caused. Keith - Group Customer Services Manager

Posted 1 year ago

“Easy to clean and user friendly”

Helpful Report

Posted 1 year ago

Hello CMJ Thanks for taking the time to leave your 5 star comments about your Tower product. We hope you visit our website again very soon to check out our great range of products. Keith - Group Customer Services Manager

Posted 1 year ago

“It's the best iron I've had”

Helpful Report

Posted 1 year ago

Hello Dominic Thanks for your 5 star review and indeed your valuable purchase of your Tower Iron. Keith - Group Customer Services Manager

Posted 1 year ago

“Looks like ET !! Love the long and slightly wider trays Gill, Hull”

Helpful Report

Posted 1 year ago

Hello Many thanks for taking the time to leave your 5 star review. Rest assured our Customer Services Team are always available to help with any enquiry you may have about your Tower product. Best wishes Keith - Group Customer Services Manager

Posted 1 year ago

“I am very impressed with the way Tower dealt with an air fryer product recall. I had no knowledge of a possible fault. I was e-mailed a product number to establish a possible fault on Monday and on Friday I received a replacement. I’d been using my air fryer daily for at least 6 months but still got a completely free of charge replacement. All I had to do was e-mail a photo showing the part number.”

Helpful Report

Posted 1 year ago

Hello Iris Thanks for taking the time to leave your kind words about how our Customer Services Team helped with your recent enquiry. Kindregards Keith - Group Customer Services Manager

Posted 1 year ago

“Received a replacement air fryer today following a recall of my original fryer. Brilliant service within 5 days”

Helpful Report

Posted 1 year ago

Hello Jean It was wonderful to read your 5 star comments. I was so pleased to read your kind words about our Customer Services Team. Keith - Group Customer Services Manager

Posted 1 year ago

“Love the product efficient on delivery”

Helpful Report

Posted 1 year ago

Hello John Thanks for your kind words regarding your Tower product. We hope you visit our Tower website very soon to checkout our great range of products. Keith - Group Customer Services Manager

Posted 1 year ago

Tower is rated 4.2 based on 5,811 reviews