Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,882 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Am still enjoying my Air fryer till date Thanks”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments. We were delighted to read you are still enjoying your Air Fryer. Rest assured our Customer Services Team are always available if you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 2 years ago

“I love my little steam cleaner should have got it sooner”

Helpful Report

Posted 2 years ago

Hello Fiona, Many thanks for your 5 star comments and indeed your valuable order for your Steam Cleaner from Tower. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“High quality pan!”

Helpful Report

Posted 2 years ago

Hi Thanks for your review about your pan from Tower. We hope you visit our Tower website again very soon to see our exciting range of products. Keith - Group Customer Services Manager

Posted 2 years ago

“Amazing quality and best price... Love all the products i ordered from Tower Housewares 😊”

Helpful Report

Posted 2 years ago

Hello Habiba, It was wonderful to read your kind words. Thanks for taking the time to leave your comments and for being such a loyal customer of Tower. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Tower is my favourite brand for buying my kitchenware and they are always so helpful with any questions. The quality of the products are amazing!”

Helpful Report

Posted 2 years ago

Hello Tia, Thanks for your wonderful comments about Tower. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great customer services. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Amazing product! No stick at all and fast delivery”

Helpful Report

Posted 2 years ago

Hi Ellie, Thanks for your comments. I was delighted to read about your smooth order and delivery experience. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Brought an air fryer for the first time can't wait to use it”

Helpful Report

Posted 2 years ago

Hello Julie, Thanks for choosing Tower for the purchase of your Air Fryer. We hope you enjoy using your Air Fryer - rest assured our Customer Services Team are always available should you have any enquiries. Keith - Group Customer Services Manager

Posted 2 years ago

“Great quality easy to use”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments about your Tower product. Here at Tower HQ we were delighted to read your kind words. Keith - Group Customer Services Manager

Posted 2 years ago

“The VL35PLUS from Argos, is the first cordless vacuum cleaner that I have ever bought. I had tried a couple that I was unhappy with before sending them back. This one is a keeper. Others tangled the hair but with the hair de tangler this is amazing! It’s light weight, easy to move around, has lights so can see each nook and cranny and great on hard floors and stairs. I highly recommend!”

Helpful Report

Posted 2 years ago

Hello Tracey, Thanks for your wonderful comments about your Tower VL35PLUS. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“We were hesitant to upgrade from our single air fryer but we definitely made the right choice. Having two baskets with different cooking options makes cooking so much better. Very impressed with the look and the functions. Does everything a ninja does for a fraction of the price.”

Helpful Report

Posted 2 years ago

Hi Beth, Thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. We were delighted to read your review and we hope you enjoy using your Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Bought the Tower Air Fryer Accessory Baking Set...delivered the next day...good quality...thank you Tower”

Helpful Report

Posted 2 years ago

Hello Andrea, Thanks for your 5 star comments and indeed your very valuable order. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Really good. Don’t have to warm up the oven. Use it all the time. Only problem lost one of the rubber pads on the removable tray. Can these be purchased direct from you?”

Helpful Report

Posted 2 years ago

Hi Pauline, Thanks for taking the time to leave your kind words about your Tower Air Fryer. I have arranged for one of the Team to contact you very soon regarding your enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent”

Helpful Report

Posted 2 years ago

Hi Thanks for your excellent comments about your Tower product. Rest assured our Customer Services are always on hand should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I have brought three tower brand products , a kettle and a toaster and finally a vacuum cleaner and all three have given us very good service.”

Helpful Report

Posted 2 years ago

Hello Richard Thanks for your 5 star comments and indeed for being a loyal customer of Tower. Everyone here at Tower HQ was delighted to read your kind words. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Big 10.4L capacity, easy to use and excellent vfm”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your 5 star comments about your Tower product. Rest assured our Customer Services Team are always available to help should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Very reasonably priced, brilliant, quick delivery & 3 year warranty. I'm very pleased I bought from Tower.”

Helpful Report

Posted 2 years ago

Hi Lisa, Thanks for your kind words and indeed for your valuable order from Tower. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“It can tin with out hurting my fingers”

Helpful Report

Posted 2 years ago

HI Thanks for your comments. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Does what it says so happy with purchase at lower price than anywhere else.”

Helpful Report

Posted 2 years ago

Hi David, Thanks for your 5 star comments about your Tower product. We were delighted to read your product has met your expectations. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I recently bought a Tower air fryer. I have not used an air fryer before, being put off by the high prices and large size of most comparable appliances. I was tempted by a Black Friday deal and have so far been delighted with my purchase! It sits neatly on the worktop and I have used it every single day so far! Cooking results are excellent, plus it's easy to use and easy to clean. Only constructive feedback I'd give is that the on/off dial/timer can be slippy and difficult to use, and it feels odd to have to reverse it if you need to turn the appliance off before the time ends. Otherwise love it!”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking the time to leave your wonderful comments about your Tower Air Fryer. Here at Tower we love hearing our customers comments and feedback and you can be assured we have forwarded your recommendations on to our product teams. Rest assured our Customer Services Team are always available should you have any enquiries in the future Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Bought on behalf of a friend who has 2 young children. Am pleased to say she loves it. I suggested buying direct from Tower because in my experience their customer service is excellent. It was also cheaper than the website where she was originally looking”

Helpful Report

Posted 2 years ago

Hello Helen, Thanks for your kind words and indeed your valuable order. I was delighted to read how your friend loves their Tower product. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.1 based on 5,882 reviews