Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,821 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good. Don’t have to warm up the oven. Use it all the time. Only problem lost one of the rubber pads on the removable tray. Can these be purchased direct from you?”

Helpful Report

Posted 2 years ago

Hi Pauline, Thanks for taking the time to leave your kind words about your Tower Air Fryer. I have arranged for one of the Team to contact you very soon regarding your enquiry. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent”

Helpful Report

Posted 2 years ago

Hi Thanks for your excellent comments about your Tower product. Rest assured our Customer Services are always on hand should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I have brought three tower brand products , a kettle and a toaster and finally a vacuum cleaner and all three have given us very good service.”

Helpful Report

Posted 2 years ago

Hello Richard Thanks for your 5 star comments and indeed for being a loyal customer of Tower. Everyone here at Tower HQ was delighted to read your kind words. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Big 10.4L capacity, easy to use and excellent vfm”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your 5 star comments about your Tower product. Rest assured our Customer Services Team are always available to help should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Very reasonably priced, brilliant, quick delivery & 3 year warranty. I'm very pleased I bought from Tower.”

Helpful Report

Posted 2 years ago

Hi Lisa, Thanks for your kind words and indeed for your valuable order from Tower. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“It can tin with out hurting my fingers”

Helpful Report

Posted 2 years ago

HI Thanks for your comments. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Does what it says so happy with purchase at lower price than anywhere else.”

Helpful Report

Posted 2 years ago

Hi David, Thanks for your 5 star comments about your Tower product. We were delighted to read your product has met your expectations. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I recently bought a Tower air fryer. I have not used an air fryer before, being put off by the high prices and large size of most comparable appliances. I was tempted by a Black Friday deal and have so far been delighted with my purchase! It sits neatly on the worktop and I have used it every single day so far! Cooking results are excellent, plus it's easy to use and easy to clean. Only constructive feedback I'd give is that the on/off dial/timer can be slippy and difficult to use, and it feels odd to have to reverse it if you need to turn the appliance off before the time ends. Otherwise love it!”

Helpful Report

Posted 2 years ago

Hi Many thanks for taking the time to leave your wonderful comments about your Tower Air Fryer. Here at Tower we love hearing our customers comments and feedback and you can be assured we have forwarded your recommendations on to our product teams. Rest assured our Customer Services Team are always available should you have any enquiries in the future Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Bought on behalf of a friend who has 2 young children. Am pleased to say she loves it. I suggested buying direct from Tower because in my experience their customer service is excellent. It was also cheaper than the website where she was originally looking”

Helpful Report

Posted 2 years ago

Hello Helen, Thanks for your kind words and indeed your valuable order. I was delighted to read how your friend loves their Tower product. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“All great.just got to get to use to it.alot easy to uses”

Helpful Report

Posted 2 years ago

Hi Many thanks for kind words about your Tower product. Rest assured if your have any enquiries our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 2 years ago

“So so easy to use fab”

Helpful Report

Posted 2 years ago

Hello, Thanks for taking the time to leave your 5 star comments and indeed your valuable order from Tower. We hope you visit our website again very soon. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Tower 9L vision twin drawer just had it a week and apart from getting used to the controls we're very pleased with results gas oven now mostly redundant!”

Helpful Report

Posted 2 years ago

Hello Astra200 Thanks for your 5 star comments about your Air Fryer - we were delighted to read your comments. Here at Tower we understand that new products may take a little time to get used to so please be assured our Customer Services Team are always available should you need any help in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Aii fryer is great”

Helpful Report

Posted 2 years ago

Hi Derek, Many thanks for your 5 star comments about your Tower Air Fryer. We are a little biased here at Tower, we think our Air Fryers are great also !!! Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Bought a Vizion 2 drawer Air Fryer and it’s the absolute business! We only ever use our oven now if theres more than 4 of us eating! Great product at a great price! Nuff said. Customer service awesome too!”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5 star comments. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great Customer Services. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Easy to use, easily to keep clean and since purchasing mine, the oven has become completely redundant. Probably the best purchase for the home I have made over the last 10 years. A super product indeed. A question please. Are you or have you considered having a timer on your air fryers. Thank you.”

Helpful Report

Posted 2 years ago

Hello Dave, Thanks for your wonderful comments about your Tower Air Fryer. Here at Tower our customers comments and suggestions are very important to us and these comments allow us to further improve the products and services we offer. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Yes very happy seem 2 work okay”

Helpful Report

Posted 2 years ago

Hi Edera, Thanks for your 5 star comments about your Tower product. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I love comes king with it”

Helpful Report

Posted 2 years ago

Hi Thanks for your kind words about your Tower Air Fryer. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Just arrived to Sunday 26th thank you very didn't know parcels were delivered in Sundays you learn something new, now what to cook can't think of anything right now ill give it some though lol. Thanks again”

Helpful Report

Posted 2 years ago

Hi Kurtis Thanks for taking the time to leave your 5 star comments about the delivery of your order. Our courier partners work extremely hard to ensure our customers receive their parcels safely and on time. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“This’s the one of the best blender I’ve ever used, easy to assemble and it’s working perfectly. This’s superb, I give it 5*****.”

Helpful Report

Posted 2 years ago

Hello Many thanks for taking the time to leave your 5 star comments about your Blender from Tower. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Bought a tower, Vortexx digital air fryer, 6 L model number T17127. Was a bit sceptical about all the hype surrounding the air fryer eventually gave in and bought the above model which has been a godsend. The digital facing is so easy to use, even a technophobe can manage this. Easy to clean great food results can’t praise it enough.”

Helpful Report

Posted 2 years ago

Hello Dee, Thanks for your wonderful comments. Everyone here at Tower was delighted to read your review about your Air Fryer. rest assured our Customer Services Team are on hand should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.1 based on 5,821 reviews