Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,882 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A warranty issue on my Tower Freedom pan set was resolved quickly and easily, I'm really delighted, thank you”

Helpful Report

Posted 2 years ago

Hi Many thanks for your kind words about how our Customer Services helped with your warranty. Here at Tower our Customer Services Team understand that on rare occasions items may break and when this occurs we act quickly to resolve our customers enquiries. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Great fryer easy to use great price plus 3yr guarantee how can you lose.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5 star comments about your Tower Air Fryer and its supporting warranty. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I bought a Tower log effect fire for my elderly parents they are absolutely delighted with the quality and how efficient it works. I am impressed with with quick delivery and guarantee”

Helpful Report

Posted 2 years ago

Hello Fiona It was wonderful to read your comments about the Tower log fire you have purchased for your parents. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I happy with the air fryer works wonders”

Helpful Report

Posted 2 years ago

Hello Grace, Many thanks for your 5 star comments about your Air Fryer. here at Tower we love our Air Fryers too !!! Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I found the tower very easy to use with the preset timers and the options to easily change heat and time setting”

Helpful Report

Posted 2 years ago

Hello Mark, It was wonderful to read your kind words about your Tower product. Rest assured our Customer Services Team are always available should you need any assistance in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I was using my big oven to cook small things e.g. 1 jacket potato,1sausage,small meals for my granddaughter when she visited. I didn’t think it was cost effective. Bought the air fryer today and cooked my jacket potato as soon as I got it home. Turned out perfect. The basket size is ideal for me and sits on my kitchen worktop in the space made for it. So far very happy.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your fantastic comments about your Tower Airer. We were delighted to read your comments and the results you have seen. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Very light and easy to use first cordless iron have changed from a Bosch steam iron with tank this new iron is just as good even better”

Helpful Report

Posted 2 years ago

Hi Pamela, Thanks for your kind words and indeed your valuable order for your Tower Cordless Iron. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“My daughter bought us one and used it for the first time tonight. It was easy to use and the food cooked very evenly and was very tasty. Looking forward to baking a cake in it.”

Helpful Report

Posted 2 years ago

Hello JKS, Thanks for your kind words about your Tower product. We hope the cake baking is a huge success !!! Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Bought this one as smaller than one I already have so ideal if cooking smaller quantity, having two handles is easier and not having to get the lid lined up with handle etc before locking is better.Pleased with my choice.”

Helpful Report

Posted 2 years ago

Hello Irene, Many thanks for your 5 star comments about your Tower product. We hope you visit our website again very soon to check out the fantastic range of products. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I ordered fish suppers for a senior citizens supper night and had one left over. Normally I would put this in the food recycle bin but decided to try reheating it the next day in my new Tower Vortx airdfryer. I cooked it at 160° for 6 minutes and a further 2 minutes at 180° to crisp up the batter. It was absolutely delicious, even better than the freshly delivered! There will definitely be no more fish suppers going into my food recycle bin. I can't wait to try out more reheats and recipes. 10/10”

Helpful Report

Posted 2 years ago

Hello Teresa, Many thanks for your 10/10 comments about your Tower Air Fryer. I was delighted your Air Fryer helped reheat your fish supper. Rest assured our Customer Services Team are always available should your require any help in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Brilliant”

Helpful Report

Posted 2 years ago

Hello Thanks for your brilliant comments and for being a great customer of Tower. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I have been wanting a dual air fryer for so long and I love this one that I got”

Helpful Report

Posted 2 years ago

Hello It was wonderful to read your 5 star comments about how much you love your Tower Air Fryer. Here at Tower we love our Air Fryers too !!! Many thanks Keith - Group Customer Services Manager

Posted 2 years ago

“It was simple and straight forward to order from Tower. They have great quality goods, I've bought several over the years and have been very satisfied with them.”

Helpful Report

Posted 2 years ago

Hello Diane, It was wonderful to read how smoothly your order and delivery experience was from Tower. Thanks for being such a loyal customer of Tower over the years. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Fun happy”

Helpful Report

Posted 2 years ago

Hello Many thanks for your 5 star comments and your valuable order from Tower. We hope you visit our website again very soon. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Am pleased with my plate. Steak and pittas come out lovely. Thankyou.”

Helpful Report

Posted 2 years ago

Hi Kathleen, Many thanks for your 5 star comments and indeed for choosing Tower for your valuable order. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I've only had my Tower Air fryer a few months and I don't know how I have managed without it for the last 70 years. I hope I get 70 years of use out of it. DJS”

Helpful Report

Posted 2 years ago

Hello Duncan, Many thanks for your 5 star comments about your Tower Air Fryer. Rest assured your Air Fryer is supported by a fixed warranty scheme - so in the rare event a fault may occur please feel free to contact our Customer Services Team who will be pleased to help. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“very good”

Helpful Report

Posted 2 years ago

Hello, Many thanks for your 5 star comments and your valuable order for your Tower product. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“This tower air fryer is ideal for one or two people.It cooks well, taking less time than the traditional oven. It also looks great in my kitchen.”

Helpful Report

Posted 2 years ago

Hi Danny, Thanks for your 5 star comments about your Tower Air Fryer. We were delighted to read how your Air Fryer has made a great addition to your kitchen. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Does just what it says. It’s not too heavy and the quality of the chips is excellent. Only takes 20 mins plus to get them nice and crispy. Fir all the family? Mmm ? Only 500gram that to me is a small family.”

Helpful Report

Posted 2 years ago

Hi Peter, Thanks for your valuable comments about your Tower Air Fryer. Please be assured that our Customer Services Team are always available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“first time using the new Tower Air fryer and it is absolutely amazing , i all so have the ninja 🥷 air fry & The Ninja 🥷 Dual Air fry and this is just as good as the expensive ones”

Helpful Report

Posted 2 years ago

Hi Thanks for choosing Tower for the purchase of your new Air Fryer. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.1 based on 5,882 reviews