Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,788 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,788 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Leanne Carrick

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love my air fryer just one drawer”

Helpful Report

Posted 2 years ago

Hi Anna, Many thanks for your 5 star comments about your Tower Air Fryer. We were delighted to read how you love your Air Fryer. We are a little bias here at Tower and we love our Air Fryers too !!! Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I am impressed by the product, food comes out very tasty and cooked to perfection. Happy with my purchase”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments about your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Amazing product cooks well looks good I would say better than ninja or as good in every way”

Helpful Report

Posted 2 years ago

Hi Michael, Thanks for your 5 star comments and indeed your valuable order. Here at Tower we are proud of our product range as well as the supporting service provided by our Customer Services Team. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Love, love, love tbis! Such a bargain as well. Highly recommended 👌”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your comments about your Tower product. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Only just arrived today and so far have only done baked potatoes but it's looking good!”

Helpful Report

Posted 2 years ago

Hi Nigel, Thanks for taking the time to leave your comments about your Tower product. Rest assured our Customer Services Team are always available should you need any assistance in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“This iron is amazing! So nice and light and easy to use either corded or cordless. I rate this 5/5.”

Helpful Report

Posted 2 years ago

Hi Christine, It was wonderful to read your 5 star comments about your Tower product. Thanks for choosing Tower for your valuable order Regards Keith - Group Customer Services Manager

Posted 2 years ago

“it was perfect loved the cooler bag”

Helpful Report

Posted 2 years ago

Hi Many thanks for your kind words and indeed your valuable order from Tower. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I love using this technology ,its so easy to use ,and also cooks to hight quality, when you have a busy and just you need to cook quick ,this is the job ,well done thanks.”

Helpful Report

Posted 2 years ago

Hi Gary Many thanks for taking the time to leave your comments about your Tower product. Everyone here at Tower HQ appreciated your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I recently discovered this brand and immediately fell in love with it. The quality of the products is better than other traders and at a nice price. Thank you”

Helpful Report

Posted 2 years ago

Hi Jane, What a fantastic review to receive - many thanks for your kind words about Tower. Here at Tower we pride ourselves on providing quality products at affordable prices supported by great Customer Service. Everyone here at Tower HQ was delighted to read your comments. With our best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Love it works lovely”

Helpful Report

Posted 2 years ago

Hello Many thanks for your 5 star comments about your Tower product and for being such a great customer. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I bought the 4ltr Vortex air fryer to test it against my duel air fryer from another manufacturer. My other took 21 minutes to cook Asdas own straight cut chips the Tower one took 13 minutes with crisper chips so it's a big thumbs up from Me, over the moon. If I had tried the tower first I could have bought 2 for the price I paid for the duel fryer.”

Helpful Report

Posted 2 years ago

Hi Mike, Many thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. We were delighted to read about the results you are seeing. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Stylish, fitting neatly on my kitchen top. Looks lovely, very pleased. Great service with fast delivery too”

Helpful Report

Posted 2 years ago

Hi Judy Thanks for your comments about the order and delivery experience of your Tower product. We were pleased to read how your Tower product has made a great addition to your kitchen. Rest assured our Customer Services Team are always on hand should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 2 years ago

“Well worth it”

Helpful Report

Posted 2 years ago

Hi Thanks for your kind words and indeed your valuable order. We hope you enjoy using your Tower product - rest assured our Customer Services Team are always available should you have any issues in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Fantastic price. Service. Product. Looking forward to enjoying more. So far far better tasting food than average alternative cooking methods”

Helpful Report

Posted 2 years ago

Hi Rachel, Thanks for your valuable comments about your Tower product. Here at Tower we are proud to provide quality products at affordable prices supported by great Customer Service. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Amazing, Absolutely Love it! Thank you Mrs Andrea Winstanley”

Helpful Report

Posted 2 years ago

Hello Andrea, Many thanks for your 5 star comments and indeed your valuable order from Tower. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Well this is my second air fryer Only bit that dose not fit from my old tower air fryer is the basket but not the end of the world A lot bigger inside than my old model Will get full chicken in this model Cooked the food just the way tower air fryers always do 😜😜😜😜 5 stars from me”

Helpful Report

Posted 2 years ago

Hi Scott Thanks for your 5 star comments about your Tower Air Fryer. We were delighted to read your comments about how your Air Fryer suits your own requirements. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Recently bought the 1500w air fryer, The first time i used it was to cook a 1.7 kilo gammon joint which took just 50 minutes to cook where as it would have been well over an hour to cook in my conventional oven. Well pleased with the results.”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments about your Tower Air Fryer. It was great to read about the results of the gammon joint you cooked which sounded mouth watering !!!! Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“My second tower product and absolutely perfect”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5 star comments about your Tower product and indeed thanks for being such a loyal customer of Tower. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Love this air fryer !”

Helpful Report

Posted 2 years ago

Hello Susan, Thanks for your 5 star review. Here at Tower we are of the same opinion as you - we love our Air Fryers too !!!! Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I ordered a replacement paddle for my tower bread maker and spoke to Sophie. The service Sophie and the team gave was excellent, and I was kept updated on email throughout. I would definitely recommend”

Helpful Report

Posted 2 years ago

Hi Yvonne, Thanks for taking the time to leave your 5 star comments about your recent experience with our Customer Services Team. Here at Tower we believe the service and commitment we show to our customers is different to that of other organisations. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,788 reviews