Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,788 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,788 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Leanne Carrick

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cerastone 4 slice Deep fill Sandwich Maker, was easy to order ,competitively priced,arrived undamaged in a solid box and polystyrene packaging, the Sandwich Maker has an information booklet with recipes which is helpful, the Sandwich Maker works well, and makes toasties with an evenly toasted appearance. The best thing about this machine is there's no nasty non stick surface which contains carcinogenic PFAS and degrades with heat and use.”

Helpful Report

Posted 2 years ago

Hello Susan, Many thanks for your fantastic review about your Sandwich Maker from Tower. We hope you visit our website again very soon to check out the great range of products available. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Definitely as good as a Ninja if not better. Hope it lasts longer than my other Tower that blew up after 12months”

Helpful Report

Posted 2 years ago

Hi Suzanne, Many thanks for your 5 star comments about your Tower Air Fryer. Rest assured our products are supported by a fixed warranty period with the option of extended your warranty free of charge. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“It’s amazing cooking 2 times lovely food I’m so happy”

Helpful Report

Posted 2 years ago

Hi Chrissy Thanks for your 5 star comments about your Tower Air Fryer. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent air fryer nice and big very fast cooking times really happy with my purchase”

Helpful Report

Posted 2 years ago

Hi Sally, We were delighted to read how happy you were with the purchase of your Tower product. rest assured our Customer Services Team are always on hand should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I like it you do so much to do with it”

Helpful Report

Posted 2 years ago

Hi Kevin Many thanks for your 5 star comments about your Tower product. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 2 years ago

“Well it’s good”

Helpful Report

Posted 2 years ago

Hi Ahmed, Many thanks for your 5 star comments about your Tower product. We hope you visit our website again very soon to check out our fantastic range of products. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Smart design tower belle kettle with a3 yr guarantee looks good.”

Helpful Report

Posted 2 years ago

Hi Carole, Many thanks for your kind words and 5 star comments about your Tower kettle. We were all delighted you selected Tower for your valuable purchase. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Verry good”

Helpful Report

Posted 2 years ago

Hi Pandelescu Many thanks for your 5 star comments about your Tower product Rest assured our Customer Services Team are always available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Most powerful fan”

Helpful Report

Posted 2 years ago

Hello Faizai, Many thanks for your 5 star comments about your Tower Fan. We hope you visit our website again very soon to see our fantastic range of products. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Lovely spacious bin”

Helpful Report

Posted 2 years ago

Hi Lorna, Many thanks for your 5 star review about your Tower Bin. Please be assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Love the colour. Easy to use. Good value. British brand.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your wonderful comments. Here at Tower we are proud of our British heritage as well as the range of products and the service we deliver to our customers. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“My recently purchased air fryer oven is excellent. I would however like to make a suggestion on how to make this item more versatile. I can cook 3 pizzas on the 3 trays provided but it would be very useful if a new version of the air fryer oven was large enough to cook 3x 12" pizzas. I may soon refit my kitchen and if I do I am tempted not to have a conventional oven at all and just use products such as the air fryer oven and hopefully a larger version if it becomes available. Manny in Cornwall.”

Helpful Report

Posted 2 years ago

Hello Manny in Cornwall, It was wonderful to read your comments about your Air Fryer. Our Air Fryers are so versatile in terms of the variety of meals you can cook. Rest assured our Customer Services Team are readily available if you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Ace like having R2D2 in the kitchen!!!!!!!!!!”

Helpful Report

Posted 2 years ago

HI We loved your comments. Our Air Fryers do look a little like R2D2. Thanks for choosing Tower for your valuable purchase. May the force be with you in your kitchen !!!! Keith - Group Customer Services Manager

Posted 2 years ago

“Very happy with our new 12 litre air fryer...will give it a 5!”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments about your Tower Air Fryer. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Love my new microwave it's perfect”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments about your Tower Microwave. We hope you visit our website again very soon to check out our range of products. Keith - Group Customer Services Manager

Posted 2 years ago

“Nice to look at and nice to handle. Stable and stylish.”

Helpful Report

Posted 2 years ago

HI Many thanks for your 5 star comments about your Tower product. Everyone here at Tower HQ was delighted you selected us for your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Tower Air Fryer is so simple to use and does exactly what it says it will do”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5 star comments about your Tower Air Fryer. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“New cordless purple iron, I have fallen in love with ironing again :) the cord is gone! Heats up quickly and irons quickly. A joy!”

Helpful Report

Posted 2 years ago

Hi Brian, Thanks for your wonderful comments. We were delighted to read how our Tower Steam Iron has helped you fall in love with ironing again :-) Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I just received my air fryer and I really like using it”

Helpful Report

Posted 2 years ago

Hi Tracy Many thanks for your 5 star comments about your Air Fryer. Rest assured our Customer Services Team are available should you need any help or advice in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I'm having an issue with tray 1,nit heating up”

Helpful Report

Posted 2 years ago

Hi Sally, Thanks for your review about your Tower product. I was sorry to learn about the issue you have reported. Once of our Customer Services Team will be in contact with you within the next 48 hours to see how we can help. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,788 reviews