Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,821 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely over the moon with my air fryer superb good value”

Helpful Report

Posted 2 years ago

Hi Bob, Many thanks for taking the time to leave your 5 star comments about your Air Fryer. Everyone here at Tower was delighted you choose us for your valuable purchase. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Good price. Easy to clean. Just one thing... where is the instruction manual?🤔”

Helpful Report

Posted 2 years ago

Hi Claire, Many thanks for your 5 star comments about your Tower Air Fryer. I have arranged for one of our Customer Services Team to reach out to you regarding your Instruction Manual enquiry. In the meantime please accept my apologies for any inconvenience caused. Keith - Group Customer Services Manager

Posted 2 years ago

“Tower is a brand that has been around for a long time”

Helpful Report

Posted 2 years ago

Hi Thanks for taking the time to leave your kind words about Tower. We are very proud of our heritage going back over 100 years. We hope you visit our website again very soon Keith - Group Customer Services Manager

Posted 2 years ago

“Bought the sandwich maker Toastie tasted much better deep filled”

Helpful Report

Posted 2 years ago

Hi Lee, Thanks for taking the time to leave your comments about your Tower Toasted Sandwich Maker. We hope you enjoy those delicious toasties Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I absolutely love this air fryer. Use it every day. Have not used my big oven since I bought this.”

Helpful Report

Posted 2 years ago

Hello Lady Anne. It was wonderful to read how much you love your Tower Air Fryer. We love our Air Fryers too !!!! Should you have any enquiries in the future our Customer Services Team are always on hand to assist. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“The outer pot was a perfect fit. I'm very pleased with it”

Helpful Report

Posted 2 years ago

Hi Helen, Thanks for taking the time to leave your 5 star comments about your Tower product. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“TOWER VIZION SOUP MAKER Does exactly what it is supposed to. This is a staple in my kitchen, very easy to use and very efficient it only takes 21 minutes to cook. You can make smoothies and juices alongside smooth and chunky soups, plus the transparent jug lets you track the cooking process. The big thing for me was, unlike other soup makers, I have never had anything burn at the bottom.”

Helpful Report

Posted 2 years ago

Hi Donna, Many thanks for your fantastic review about your Tower Soup Maker. It was wonderful to read about the various meals you have prepared. We hope you visit our Tower website again very soon to see the great range of products. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Love this Air Fryer and definitely took out 3 year warranty. Great product made my life easier , everything cooks so well.”

Helpful Report

Posted 2 years ago

Hello, Many thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. We were delighted you took the opportunity of our extended warranty which gives customers peace of mind in the rare event that a fault may occur with your product. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Great quality pans. Made cooking so much more enjoyable. I even went back and bought the casserole pot!”

Helpful Report

Posted 2 years ago

Hello Paul, Many thanks for taking the time to leave your 5 star comments about your Tower pans .... and Casserole Pot. Everyone here at Tower HQ appreciates your valuable orders. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Great air fryer,the big 5.2l basket is a game changer and I would recommend this product to anyone,5 star product”

Helpful Report

Posted 2 years ago

Hi Anthony, It was wonderful to read your 5 star comments and recommendation about Towers 'game changing' Air Fryer. Thanks for your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

“Looks amazing 👏”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments about your Tower product. Rest assured our Customer Services Team are always on hand should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Brilliant toaster and looks so nice too !”

Helpful Report

Posted 2 years ago

Hi Hayley, Thanks for taking the time to leave your kind words. Here at Tower HQ we were delighted you selected us for your valuable order. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I purchased direct from tower housewares it’s came on time also the price better than Amazon”

Helpful Report

Posted 2 years ago

Hello Kidest Many thanks for your 5 star comments. Here at Tower HQ we were all delighted you selected us to make your valuable purchase. Rest assured our Customer Service Team are readily available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Recommended by my daughter”

Helpful Report

Posted 2 years ago

Hi Teri, Thanks for your 5 star review. Here at Tower we love when our customers recommend our products and services so a BIG THANKYOU to your daughter for recommending Tower to you. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Brilliant saves so much time”

Helpful Report

Posted 2 years ago

Hi Matthew, Thanks for taking the time to leave your 5 star comments about your Tower Product. Rest assured our Customer Services Team are available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I purchased you frying ,pans ,and also your saucepans ,love the feel ,the desire, coloured, and they are perfect to cook with ,love them ,🙂👍”

Helpful Report

Posted 2 years ago

Hello Jeanette Many thanks for your 5 star comments about your Tower saucepans. Thanks for your valuable order which is appreciated by everyone here at Tower HQ. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Great size for 2 of us - hardly use our main oven, easy to clean too.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your wonderful comments about your Air Fryer. Here at Tower, we are very proud of our Air Fryers and we love hearing from our customers about their products. Thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

“Customer have gained a customer for life. Very helpful over a warranty claim sent an upgrade which is good as the others were not up to scratch.”

Helpful Report

Posted 2 years ago

Hi Michael, Many thanks for your review. I was delighted to read how our Customer Services Team helped with your recent warranty enquiry. We look forward to you visiting our website again very soon. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Great you can get spare parts, very fast and efficient service, thanks”

Helpful Report

Posted 2 years ago

Hello Gillian Many thanks for your 5 star comments about Tower. Here at Tower we pride ourselves on delivering quality products and spare parts at affordable prices supported by great Customer Service. We hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 2 years ago

“Tried a different brand iron after a few disappointments. The Tower cordless iron is brilliant. Lightweight and reasonable price. Very pleased.”

Helpful Report

Posted 2 years ago

Hello Tracy It was wonderful to read your 5 star comments about your Tower Cordless Iron. Thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.1 based on 5,821 reviews