Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,788 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,788 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Leanne Carrick

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased direct from tower housewares it’s came on time also the price better than Amazon”

Helpful Report

Posted 2 years ago

Hello Kidest Many thanks for your 5 star comments. Here at Tower HQ we were all delighted you selected us to make your valuable purchase. Rest assured our Customer Service Team are readily available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Recommended by my daughter”

Helpful Report

Posted 2 years ago

Hi Teri, Thanks for your 5 star review. Here at Tower we love when our customers recommend our products and services so a BIG THANKYOU to your daughter for recommending Tower to you. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Brilliant saves so much time”

Helpful Report

Posted 2 years ago

Hi Matthew, Thanks for taking the time to leave your 5 star comments about your Tower Product. Rest assured our Customer Services Team are available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I purchased you frying ,pans ,and also your saucepans ,love the feel ,the desire, coloured, and they are perfect to cook with ,love them ,🙂👍”

Helpful Report

Posted 2 years ago

Hello Jeanette Many thanks for your 5 star comments about your Tower saucepans. Thanks for your valuable order which is appreciated by everyone here at Tower HQ. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Great size for 2 of us - hardly use our main oven, easy to clean too.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your wonderful comments about your Air Fryer. Here at Tower, we are very proud of our Air Fryers and we love hearing from our customers about their products. Thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

“Customer have gained a customer for life. Very helpful over a warranty claim sent an upgrade which is good as the others were not up to scratch.”

Helpful Report

Posted 2 years ago

Hi Michael, Many thanks for your review. I was delighted to read how our Customer Services Team helped with your recent warranty enquiry. We look forward to you visiting our website again very soon. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Great you can get spare parts, very fast and efficient service, thanks”

Helpful Report

Posted 2 years ago

Hello Gillian Many thanks for your 5 star comments about Tower. Here at Tower we pride ourselves on delivering quality products and spare parts at affordable prices supported by great Customer Service. We hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 2 years ago

“Tried a different brand iron after a few disappointments. The Tower cordless iron is brilliant. Lightweight and reasonable price. Very pleased.”

Helpful Report

Posted 2 years ago

Hello Tracy It was wonderful to read your 5 star comments about your Tower Cordless Iron. Thanks for choosing Tower for your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

“It's slightly smaller and lighter than conventional kettles which makes it ideal for me as i am on my own and suffer with Arthritis. It is good value for money and delivered on time.”

Helpful Report

Posted 2 years ago

Hello Kathy, It was wonderful to read your review about your Tower kettle. Here at Tower HQ we were delighted to learn how your kettle has helped you. Rest assured our Customer Services Team are always available if you have an enquiry in the future. Take care Keith - Group Customer Services Manager

Posted 2 years ago

“Glides well, love the fact it switches between the cordless & corded! Light - not as heavy as my last one”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5 star comments about your Tower product. We hope you visit our website again very soon to see our exciting range of products. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I phoned customer services after one of the draws on my air fryer was damaged spoke to Laura who checked with the warehouse but they didn’t have any in stock so she said to leave it with her and she would update me asap. I received a email within hours saying that she had located a spare draw and it was being packed and dispatched that day. Thank you Laura”

Helpful Report

Posted 2 years ago

Hi Tony, Many thanks for your 5 star comments about how Laura from our Customer Services Team helped with your recent enquiry. Laura was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 2 years ago

“I absolutely love this set, the non stick is a dream to work with, nothing sticks to it including eggs, no oil needed, highly recommend these frying pans.”

Helpful Report

Posted 2 years ago

Hello Amanda, Many thanks for your kind words We were delighted to read how you love your Tower Pan Set - thanks for your recommendation. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Was missing my air fryer at home so just bought one for my caravan. Love it.”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star review We were delighted your purchased your Air Fryer from Tower. Many thanks Keith - Group Customer Services Manager

Posted 2 years ago

“It's ok for 2 and for most things are cook by time the oven takes to warm so saves time and money so happy”

Helpful Report

Posted 2 years ago

Hi Terry, Thanks for your 5 star comments about your Tower Air Fryer. We were delighted to read about the benefits you are seeing with your product. Should you have any enquiries please feel free to drop our Customer Services Team a message. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Love this kettle...style colour midnight blue and rose gold. Perfect match to my kitchen. Also works well too 🤗”

Helpful Report

Posted 2 years ago

Hello Tracy Many thanks for your kind words and indeed your valuable order. We were all delighted to learn your kettle has made a great addition to your kitchen. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Great quality, very convenient handles that comes off when not in use, highly recommend.”

Helpful Report

Posted 2 years ago

Hello Goran Many thanks for your 5 star comments about your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Good product as I have a tower microwave which I’m happy with I will b buying more tower Products so far so good.”

Helpful Report

Posted 2 years ago

Hi Denzil, It was great to read your kind words about your recent Tower purchase which is greatly appreciated. We look forward to welcoming you back to the Tower website very soon. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“great product”

Helpful Report

Posted 2 years ago

Hi Mark, Many thanks for taking the time to leave your 5 star review about your Tower product. Rest assured our Customer Services Team are always available to help at any point in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Their quite good so far but the smell of lemon doesnt seem to last atall once the packet and the bag is open. They are still really good though :) will keep purchasing them for my tower bin.”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments and your valuable order from Tower. We look forward to you revisiting our storefront again very soon. Keith - Group Customer Services Manager

Posted 2 years ago

“This is a fantastic machine, easy to use. Wish I had bought one sooner”

Helpful Report

Posted 2 years ago

Hello Elliej Many thanks for your kind words about your Tower Air Fryer. Everyone here at Tower HQ was delighted to read your comments Thanks for choosing Tower for your purchase. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,788 reviews