Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,788 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,788 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Leanne Carrick

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great for frozen chips. The cats pyjamas 👍”

Helpful Report

Posted 2 years ago

Hi Tony, Loved the 'cats pyjamas' comments about your Tower Air Fryer !!! Thanks for choosing us for your valuable order - should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 2 years ago

“The Tower Air fryer is fantastic. We got thus Air fryer for £100 off amazon. Upto now we have only cooked chicken and chips in it and we are looking for more stuff to cook in it. I would gladly tell my family and friends bout tower Air fryer.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your wonderful 5 star review about your Tower Air Fryer. It was great to read about the delicious meals you have prepared. Rest assured our Customer Service Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 2 years ago

“The Tower Vortex Air Fryer is magic, it's so quick and simple, not just to use but to clean too! It's so high-tech it's like something out of Star-trek. Love it!”

Helpful Report

Posted 2 years ago

Hi Paul, It was wonderful to read your comments about your Tower Air Fryer. Here at Tower we are biased when it comes to our Air Fryers and we love them too !!! Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Love mine so easy to use indoors and out doors food tastes amazing of it”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5 star review about your Tower product. We really appreciate your valuable order - rest assured our Customer Services Team are always available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“It is healthier and easy to use”

Helpful Report

Posted 2 years ago

Hi Harley, Many thanks for your 5 star comments about your Tower Air Fryer. It was great to read about how easy to use you are finding your Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Very good air frier, easy to use and clean. Cooks perfect. Fantastic buy.”

Helpful Report

Posted 2 years ago

Hello Vitor, It was wonderful to read your 5 star comments about your Tower Air Fryer. Thanks for choosing Tower for the purchase of your product - its greatly appreciated by everyone at Tower HQ. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Seems a great purchase for a lot less than ninja but same quality thank you “ Tower””

Helpful Report

Posted 2 years ago

Hi Trevor, Many thanks for your kind words and indeed your valuable purchase from Tower of your Air Fryer. Rest assured our Customer Services Team are readily available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 2 years ago

“I rate it 5 out of 5 its fantastic and I can use my pressure cooker again”

Helpful Report

Posted 2 years ago

Hi Annette, It was great to read your '5 out of 5' review. Rest assured our Customer Services Team would love to hear from you should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Great piece of kit! Awesome price on the sale and fast delivery. Customer service also great, I gave them a call as it doesn't come with a handle to remove baskets which is a bit odd! I found I could use my grill pan handle so that's sorted. Brilliant set up easy to use and clean. Presets are perfect timing. Found you can also layer the trays, just swap them half way through and everything browns evenly.”

Helpful Report

Posted 2 years ago

Hello Terry, Many thanks for your 5 star comments. Here at Tower we pride ourselves on providing quality products at affordable prices which are supported by fantastic Customer Service. With our best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Got mine today absolutely amazing cooked my food perfectly I definitely recommend this air fryer”

Helpful Report

Posted 2 years ago

Hello, Many thanks for your kind words and indeed for choosing Tower for the purchase of your Air Fryer. Here at Tower we love our Air Fryers too !!! Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Have bought 4 airfryers in the past, and this is by far the best. Esthetically pleasing, cooks lovely and easy to clean. However, the little rubber tabs on side of griddle come off when washing, nearly lost them down the sink. Couldn't leave a picture, site kept throwing me off”

Helpful Report

Posted 2 years ago

Hello Mrs PC, Thanks for your kind review about your Tower Air Fryer. We were delighted to read your comments. Rest assured our Customer Services Team are always available to help should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Is so nice I love it cooking is so simple”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments and indeed your valuable purchase of your Air Fryer from Tower. Our Customer Services Team would love to hear from you should you have any enquiries moving forward. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“It's a nice unit. Easy to use once your accustomed to the setting features.”

Helpful Report

Posted 2 years ago

Hello Dominic, Many thanks for your 5 star comments about your Tower Air Fryer. We were delighted to read how easy you are finding your Air Fryer. If you do have any enquiries moving forward please feel free to get in touch with our Customer Services Team. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Love it, does everything it should, well worth the money”

Helpful Report

Posted 2 years ago

HI Thanks for your valuable comments and for choosing Tower to make your purchase. Rest assured our customer services team are always available should you have any enquiries moving forward. Thanks again Keith - Group Customer Services Manager

Posted 2 years ago

“Superb, perfect design, great size, easy to store, thrilled with it. Excellent seller, super fast delivery. 6 stars! Thank you.”

Helpful Report

Posted 2 years ago

Hi LSmith Thanks for your '6 stars' review about your Tower product. Here at Tower HQ we were delighted to read your kind words and we were pleased our courier partners delivered your product quickly. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Great set so far so good”

Helpful Report

Posted 2 years ago

Hi Gary Thanks for your kind words about your Tower product. We hope you visit our website again very soon to see our exciting range of products. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent Service”

Helpful Report

Posted 2 years ago

Hello Anne, It was great to read your 5 star comments. Here at Tower we always place our customers at the heart of everything we do. Take care Keith - Group Customer Services Manager

Posted 2 years ago

“20L 700W microwave. Nice product and to crown it . Bought with additional 2 year’s warranty making it 3 year’s warranty .”

Helpful Report

Posted 2 years ago

Hi Thanks for your wonderful comments about your Tower Microwave. At Tower we pride ourselves on delivering quality products supported by a robust warranty scheme which in the rare event of an issue provides our customers with peace of mind. Many thanks for choosing Tower for your valuable order. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Had the air fryer for a week now and am very pleased with it, however, the leds on the front, chips meat etc are not very bright and not visible at all in sunlight but otherwise so far so good. It's a shame that no one has written the idiots guide to air frying, as even the so called beginners cook books don't give the basics, ah well.”

Helpful Report

Posted 2 years ago

Hi Lord Anthony, Many thanks for your kind words about your Tower Air Fryer. We love hearing our customers feedback to allow us to improve the products we provide. Rest assured our customer services team are always on hand should you have any enquiries Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Pads are good and fit perfectly. I think the tower steamer itself should come with 1 or 2 extra pads in it as spares when one is being washed etc.”

Helpful Report

Posted 2 years ago

Hello Martin, Many thanks for taking the time to leave your comments about your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,788 reviews