Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,821 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,821 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It's slightly smaller and lighter than conventional kettles which makes it ideal for me as i am on my own and suffer with Arthritis. It is good value for money and delivered on time.”

Helpful Report

Posted 2 years ago

Hello Kathy, It was wonderful to read your review about your Tower kettle. Here at Tower HQ we were delighted to learn how your kettle has helped you. Rest assured our Customer Services Team are always available if you have an enquiry in the future. Take care Keith - Group Customer Services Manager

Posted 2 years ago

“Glides well, love the fact it switches between the cordless & corded! Light - not as heavy as my last one”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5 star comments about your Tower product. We hope you visit our website again very soon to see our exciting range of products. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I phoned customer services after one of the draws on my air fryer was damaged spoke to Laura who checked with the warehouse but they didn’t have any in stock so she said to leave it with her and she would update me asap. I received a email within hours saying that she had located a spare draw and it was being packed and dispatched that day. Thank you Laura”

Helpful Report

Posted 2 years ago

Hi Tony, Many thanks for your 5 star comments about how Laura from our Customer Services Team helped with your recent enquiry. Laura was delighted to read your kind words. Keith - Group Customer Services Manager

Posted 2 years ago

“I absolutely love this set, the non stick is a dream to work with, nothing sticks to it including eggs, no oil needed, highly recommend these frying pans.”

Helpful Report

Posted 2 years ago

Hello Amanda, Many thanks for your kind words We were delighted to read how you love your Tower Pan Set - thanks for your recommendation. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Was missing my air fryer at home so just bought one for my caravan. Love it.”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star review We were delighted your purchased your Air Fryer from Tower. Many thanks Keith - Group Customer Services Manager

Posted 2 years ago

“It's ok for 2 and for most things are cook by time the oven takes to warm so saves time and money so happy”

Helpful Report

Posted 2 years ago

Hi Terry, Thanks for your 5 star comments about your Tower Air Fryer. We were delighted to read about the benefits you are seeing with your product. Should you have any enquiries please feel free to drop our Customer Services Team a message. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Love this kettle...style colour midnight blue and rose gold. Perfect match to my kitchen. Also works well too 🤗”

Helpful Report

Posted 2 years ago

Hello Tracy Many thanks for your kind words and indeed your valuable order. We were all delighted to learn your kettle has made a great addition to your kitchen. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Great quality, very convenient handles that comes off when not in use, highly recommend.”

Helpful Report

Posted 2 years ago

Hello Goran Many thanks for your 5 star comments about your Tower product. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Good product as I have a tower microwave which I’m happy with I will b buying more tower Products so far so good.”

Helpful Report

Posted 2 years ago

Hi Denzil, It was great to read your kind words about your recent Tower purchase which is greatly appreciated. We look forward to welcoming you back to the Tower website very soon. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“great product”

Helpful Report

Posted 2 years ago

Hi Mark, Many thanks for taking the time to leave your 5 star review about your Tower product. Rest assured our Customer Services Team are always available to help at any point in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Their quite good so far but the smell of lemon doesnt seem to last atall once the packet and the bag is open. They are still really good though :) will keep purchasing them for my tower bin.”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments and your valuable order from Tower. We look forward to you revisiting our storefront again very soon. Keith - Group Customer Services Manager

Posted 2 years ago

“This is a fantastic machine, easy to use. Wish I had bought one sooner”

Helpful Report

Posted 2 years ago

Hello Elliej Many thanks for your kind words about your Tower Air Fryer. Everyone here at Tower HQ was delighted to read your comments Thanks for choosing Tower for your purchase. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Great for frozen chips. The cats pyjamas 👍”

Helpful Report

Posted 2 years ago

Hi Tony, Loved the 'cats pyjamas' comments about your Tower Air Fryer !!! Thanks for choosing us for your valuable order - should you have any enquiries in the future our Customer Services Team would love to hear from you. Keith - Group Customer Services Manager

Posted 2 years ago

“The Tower Air fryer is fantastic. We got thus Air fryer for £100 off amazon. Upto now we have only cooked chicken and chips in it and we are looking for more stuff to cook in it. I would gladly tell my family and friends bout tower Air fryer.”

Helpful Report

Posted 2 years ago

Hi Many thanks for your wonderful 5 star review about your Tower Air Fryer. It was great to read about the delicious meals you have prepared. Rest assured our Customer Service Team are always available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 2 years ago

“The Tower Vortex Air Fryer is magic, it's so quick and simple, not just to use but to clean too! It's so high-tech it's like something out of Star-trek. Love it!”

Helpful Report

Posted 2 years ago

Hi Paul, It was wonderful to read your comments about your Tower Air Fryer. Here at Tower we are biased when it comes to our Air Fryers and we love them too !!! Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Love mine so easy to use indoors and out doors food tastes amazing of it”

Helpful Report

Posted 2 years ago

Hi Many thanks for your 5 star review about your Tower product. We really appreciate your valuable order - rest assured our Customer Services Team are always available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“It is healthier and easy to use”

Helpful Report

Posted 2 years ago

Hi Harley, Many thanks for your 5 star comments about your Tower Air Fryer. It was great to read about how easy to use you are finding your Air Fryer. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Very good air frier, easy to use and clean. Cooks perfect. Fantastic buy.”

Helpful Report

Posted 2 years ago

Hello Vitor, It was wonderful to read your 5 star comments about your Tower Air Fryer. Thanks for choosing Tower for the purchase of your product - its greatly appreciated by everyone at Tower HQ. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Seems a great purchase for a lot less than ninja but same quality thank you “ Tower””

Helpful Report

Posted 2 years ago

Hi Trevor, Many thanks for your kind words and indeed your valuable purchase from Tower of your Air Fryer. Rest assured our Customer Services Team are readily available should you have any enquiries in the future. Keith - Group Customer Services Manager

Posted 2 years ago

“I rate it 5 out of 5 its fantastic and I can use my pressure cooker again”

Helpful Report

Posted 2 years ago

Hi Annette, It was great to read your '5 out of 5' review. Rest assured our Customer Services Team would love to hear from you should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.1 based on 5,821 reviews