Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,788 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,788 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great start will be enjoying lots of different ways to cook Breakfast so far Brilliant”

Helpful Report

Posted 2 years ago

Hello Mai, It was wonderful to read your 5 star comments about your Air Fryer. Thanks for choosing Tower for your valuable order. If you have any enquiries in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Brilliant desk top fan. Looks good as well. Pink and gold. Very girly..”

Helpful Report

Posted 2 years ago

Hello Joy, It was great to read your 5 star comments about your Tower Desk Top fan. Thanks for choosing Tower for your valuable purchase. Many thanks Keith - Group Customer Services Manager

Posted 2 years ago

“I love my air fryer love the rotisserie I've had it about a year now bought from b and m , only problem I have at the min the door keeps opening while it is cooking so I have to be near to check it doesn't open 😟”

Helpful Report

Posted 2 years ago

Hello Hayley, Thanks for your comments about your Tower Air Fryer. I was delighted to read your comments that you love your Air Fryer. I have arranged for one of my Leadership Team to contact you very soon regarding the issue with your door. Thanks again Keith - Group Customer Services Manager

Posted 2 years ago

“Fantastic customer service excellent products Very helpful staff Highly recommended”

Helpful Report

Posted 2 years ago

Hello Sadagat, It was great to read your 5 star comments about our Customer Services Team. Here at Tower we always place our wonderful customers at the heart of everything we do. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Very pleased with the fan it was easy to assemble ,and quite quiet .”

Helpful Report

Posted 2 years ago

“This fireplace is what we were looking for. Looks great in our reception room. It's exactly as described.”

Helpful Report

Posted 2 years ago

Hello Katerina, Many thanks for taking the time to leave your 5 star comments. We were delighted to read your Fireplace has made a great addition to your reception room. Kindest regards Keith - Group Customer Services Manager

Posted 2 years ago

“As advertised”

Helpful Report

Posted 2 years ago

Hi Vilma, It was great to read your comments about your Tower product being as you expected. Thanks for choosing Tower for your valuable order which is greatly appreciated. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Great shop for bakeware”

Helpful Report

Posted 2 years ago

Hello, Thanks for your 5 star comments - we hope you visit our Tower website again very soon to see our great range of products. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“New multi functional pan: the Cerasure+ ceramic coating is amazing. First use, carbonised kebabs and the burned marinade just wiped off with a paper towel! Easy clean. The thermostat worked well at controlling the cooking temperature. Much better than a previous pan (other make).”

Helpful Report

Posted 2 years ago

Hi Robert, What a fantastic review to receive about your Tower Cerasure pan. Everyone here at Tower HQ was delighted to read your kind comments. Thanks for your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Received my bbq quicker than I thought. Used it twice now and it's so easy to use. Food cooks beautiful on it in and no time no waiting for ages for coals to heat up and it's so easy to to take apart to clean, highly recommend this bbq.”

Helpful Report

Posted 2 years ago

Hello Tracy, It was great to read your kind words about your Tower BBQ. We love our BBQ range and we were delighted you selected Tower for your valuable order. Keith - Group Customer Services Manager

Posted 2 years ago

“Brilliant price and definitely value for money. I love it so far, I've only used it twice. But no negative feedback from me.”

Helpful Report

Posted 2 years ago

Hi Lisa, It was great to read how using your Tower product was going so well. Rest assured our Customer Services Team are readily available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Because I am single and it is just the right size for me and good value”

Helpful Report

Posted 2 years ago

Hello Emma, Many thanks for your 5 star comments. It was great to read how your Tower product meets your personal requirements. We hope you visit our website again very soon. Keith - Group Customer Services Manager

Posted 2 years ago

“My first air fryer and it’s really good easy to use and very economical yeah thumbs up from me”

Helpful Report

Posted 2 years ago

Hi Grenville, Many thanks for your 5 star comments and the thumbs up you've given to your Tower Air Fryer. We are so proud of the versatility of our Air Fryers and it was great to read you're finding your Air Fryer easy to use and economical. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Despite an initial hiccup over a damaged item. Tower offered to replace it and post it out to me and even phoned me personally to discuss it. Great result after all. Many thanks.”

Helpful Report

Posted 2 years ago

Hi Sean, Thanks for your revised review. I wanted to write to you to thank you for giving our Customer Services Team the opportunity to resolve your enquiry. Here at Tower we readily welcome our customers feedback and as part of our Continuous Improvement Strategy we revisit this feedback to establish if we can improve our products or the service we provide. I was delighted that we found an extraordinary solution to your enquiry and wish to sincerely and personally apologise once again for any inconvenience which may have been caused. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Absolutely love my new air fryer is so practical especially as I have a joint disability it's very accessible to cooks food very well and quickly 100% recommend to everyone”

Helpful Report

Posted 2 years ago

Hi Saph, It was great to read how your Tower Air Fryer has helped with your personal circumstances. Thanks for your kind review and recommendation. Rest assured our Customer Services Team are readily available should you have any enquiries moving forward. Keith - Group Customer Services Manager

Posted 2 years ago

“5 out of 5 brilliant bbq well worth the money”

Helpful Report

Posted 2 years ago

Hello Peter, Many thanks for your 5 star comments about your Tower BBQ. Everyone here at Tower was delighted you selected us to make your valuable purchase. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Such a good product! Was resistant to an air fryer for so long but this is such great value for money and now we use it everyday!”

Helpful Report

Posted 2 years ago

Hi Samantha, Many thanks for your 5 star comments about your Tower Air Fryer. Our Air Fryers have been very popular over recent months and I'm delighted to read how you are using yours everyday. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Thanks I like the product”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments and for being a great customer of Tower. We hope you visit our website again very soon to check out our fantastic range of products. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Fantastic product”

Helpful Report

Posted 2 years ago

Hi Susan, Many thanks for your 5 star comments and for choosing Tower to make your valuable purchase. Please be assured our Customer Services Team are always on hand to help with any enquiries you may have in the future. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Great Tower products.. We bought a table fan.. Pink and gold. Lovely girly colour. Works really well. With these very hot stuffy weather. Did the trick.”

Helpful Report

Posted 2 years ago

Hi Joy Thanks for your wonderful comments - I was delighted to read your comments about how your Tower Table Fan did the trick during this hot weather we are experiencing. Please be sure to visit our website again very soon to see our great range of products. Regards Keith - Group Customer Services Manager

Posted 2 years ago

Tower is rated 4.2 based on 5,788 reviews