Tower Reviews

Name: Tower
Rating: 4.15

4.2 Rating 5,788 Reviews

79 %

of reviewers recommend Tower

4.2

Based on 5,788 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

Write Your review

Tell us how Tower made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Tower 5 star review on 11th January 2026

Anonymous

Tower 5 star review on 13th December 2025

RobManning

263

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely Brilliant Air fryer Definitely Would Recommend”

Helpful Report

Posted 2 years ago

Hello Catherine, Thanks for your 5 star comments about your Tower Air Fryer. We are a little biased and we think our Air Fryers are brilliant also !!! Take care Keith - Group Customer Services Manager

Posted 2 years ago

“The T17102 Vortx Vizion dual airfryer is an amazing piece of kit, well big enough for the average family and really versatile. 2 foods, different cooking times and temperatures easily synced to finish cooking simultaneously.”

Helpful Report

Posted 2 years ago

Hello Steve, What a wonderful review to read about your Tower Vortex Air Fryer. Thanks for your valuable order which is greatly appreciated by everyone here at Tower HQ. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I bought the indoor/outdoor bbq recently, excellent product. It heats very quickly and is very easy to clean. Very pleased and would recommend it.”

Helpful Report

Posted 2 years ago

Hello Sally, Thanks for your valuable comments and indeed your order for your Tower BBQ. We hope you enjoy using your BBQ to make delicious meals Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Love the colour matches the rest of my tower collection very inprest with the air fryer has lots of cooking choice and very quick at cooking”

Helpful Report

Posted 2 years ago

Hello Tracey, Many thanks for your kind words about your Tower Air Fryer. We were all delighted you choose Tower again for your valuable purchase, Regards Keith - Group Customer Services Manager

Posted 2 years ago

“We would give this air fryer 5/5. Ordered easily and arrived quickly. Wanted a white machine to match kitchen. Quick and easy to use with great results. Easily cleaned. Highly recommend.”

Helpful Report

Posted 2 years ago

Hi Elizabeth, It was fantastic to read your comments about your Tower product. We were delighted with your 5/5 stars and your positive order and delivery experience. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Amazing cannot fault it..Food is cooked to the T!”

Helpful Report

Posted 2 years ago

Hello, Many thanks for your kind words and your valuable order from Tower. We hope you visit our website again soon to see our great range of products. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Great value for money, works perfectly. Cannot fault it, highly recommend this as an option.”

Helpful Report

Posted 2 years ago

Hi Daniel, Thanks for your comments and 5-star review. It's great to hear how much you are enjoying your new purchase. Please don't hesitate to contact our Customer Support Team if there is anything we can help with. Best Wishes Tower

Posted 2 years ago

“Great bit of kit for my camper van.Used to carry a gas bbq & lug a bottle of gas about too but this is a lightweight alternative & cooks quick & great.Great price & delivery was prompt.Only gripe was packaging was ripped & beat to pieces but the item was ok.”

Helpful Report

Posted 2 years ago

Hi It's great to hear you are pleased with your recent purchase. We are sorry to learn of the condition in which your parcel was delivered. Rest assured we do hold close links with our courier partners and your enquiry will be addressed with our courier partners during our next service review. Should you need any assistance moving forward our Customer Service Team are always available to help. Best wishes Tower

Posted 2 years ago

“Nice design & easy to assemble an im crap at putting anything together! Bought the table fan as well, highly recommend both items.”

Helpful Report

Posted 2 years ago

Hi Sheena, Many thanks for your kind words about the Tower products your purchased. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Excellent”

Helpful Report

Posted 2 years ago

Hello, Thanks for your comments and 5-star review - this is much appreciated. Please don't hesitate to get in touch with our Customer Support team if there is anything we can help with. Best Wishes Tower

Posted 2 years ago

“Excellent website and price for VL 30, so far works a treay”

Helpful Report

Posted 2 years ago

Hi Ron, Many thanks for your kind words and your valuable purchase. We hope you visit our website again very soon to check out our great range of products. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Love my product so quick and easy to use”

Helpful Report

Posted 2 years ago

Hi Thanks for your kind words about your Tower product. Should you need any assistance moving forward our Customer Service Team are always available to help. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Quick service. Quick delivery. Lovely product. Very happy thankyou”

Helpful Report

Posted 2 years ago

Hi Joanna It was fantastic to read your comments about the order and delivery experience for your Tower product. Rest assured our Customer Services Team are always on hand should you have any enquiries in the future. Kind regards Keith - Group Customer Services Manager

Posted 2 years ago

“Lovely & compact, great cooking once I new how to use it. I basically use the pre-settings. It was slightly smaller than I thought but it's ideal. Food is delicious 😋”

Helpful Report

Posted 2 years ago

Hi Thanks for your great comments and your valuable order of your Tower product. Everyone here at Tower HQ was delighted you selected us for your order. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Very stylish fan. Works very well. Arrived very quickly, pleased either price and service”

Helpful Report

Posted 2 years ago

Hi Shirley, Thanks for your kind words about your Tower fan. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Megan was very helpful in dealing with my request. She was professional throughout and brought my enquiry to a satisfactory conclusion.”

Helpful Report

Posted 2 years ago

Hello, Thank you for your comments and 5-star review. It's wonderful to hear how Megan was able to assist and resolve your query. We will be sure to pass your comments to Megan. Thanks again! Tower

Posted 2 years ago

“Beautiful looking machine can't wait to use it 👍👍👍”

Helpful Report

Posted 2 years ago

Hi Thanks for your kind words about your Tower product. Should you have any enquiries moving forward please feel free to contact our Customer Services Team. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Just used for the first time, really easy to get the hang of straight away very happy with the sizing also plenty of room in both very empressesd”

Helpful Report

Posted 2 years ago

Hi Shaunagh, Thanks for your feedback about your recent purchase. We're pleased to hear that you are satisfied and please do get in touch with our Customer Support Team should you have any queries. Best Wishes Tower

Posted 2 years ago

“I bought the Tower Vizion air fryer 2 weeks ago it’s been amazing, so easy to use and cooks food beautifully. I’m completely loving my new addition to the kitchen.”

Helpful Report

Posted 2 years ago

Hi Marie, Thanks for your kind words about the purchase of your Tower Vizion Air Fryer. Everyone here at Team Tower was delighted you selected us for your valuable order. We look forward to you visiting our website very soon to check out our fantastic range of products available at very affordable prices. Best Wishes Tower

Posted 2 years ago

“Easy to use , cooks quicker, less smell from cooking. Healthier because of less fat and cheaper because of cooking time.”

Helpful Report

Posted 2 years ago

Hi John, Thanks for your comments and 5-star review. We're pleased to hear that you are enjoying your purchase and hope you make many great recipes. Best Wishes Tower

Posted 2 years ago

Tower is rated 4.2 based on 5,788 reviews