Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,882 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brought the tower 4L air fryer few weeks ago and have ONLY used it a handful of times BUT so far am impressed.... good value for money and easy to use and clean... would DEFINITELY RECOMMEND!!! 👍🙌🫡💯💯”

Helpful Report

Posted 3 years ago

Hi Emma, Many thanks for taking the time to leave your 5 star comments about your Tower Air Fryer. It was great to read how impressed your have been so far with your Air Fryer. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Iron arrived 2 days after ordering, but unfortunately the water filling cup was broken. This problem was quickly dealt with and a replacement arrived the next day. An excellent and friendly service. Thank you.”

Helpful Report

Posted 3 years ago

Hi Many thanks for taking the time to leave your 5 star comments about Tower. I was sorry to learn of the issue which had occurred with your Steam Iron but I was delighted to read how our Customer Services Team acted quickly to resolve your enquiry. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Huge 6L tray caters for most events/meals. Only had a couple of weeks but easy to use and great results. Would recommend.”

Helpful Report

Posted 3 years ago

Hi Harry Many thanks for your 5 star comments about your Tower product - I was delighted to read about your initial results. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I've only used the air fryer twice so far but it's amazing. The food is cooked quicker and tastes alot better”

Helpful Report

Posted 3 years ago

Hi Jane, Thanks for your 5 star review for your Air Fryer. Here at Tower we are a little biased and we think our Air Fryers are amazing too !!! Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Great product. Sturdy and simple to use.”

Helpful Report

Posted 3 years ago

Hi Thanks for your valuable comments and indeed for choosing Tower for your purchase. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Great product; simple and straightforward controls”

Helpful Report

Posted 3 years ago

Hi Dave, Thanks for your 5 star comments about your Tower product. It was great to read how simple and straightforward you found your product to use. Our Customer Services Team are always available should you have any enquiries moving forward. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Going good , looks great but unsure if it’s going to stand the test of time . Sturdy and stylish”

Helpful Report

Posted 3 years ago

Hi Thanks for your 5 star comments about your Tower product Rest assured your product is supported by a warranty which can be extended free of charge Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Fantastic works like a charm”

Helpful Report

Posted 3 years ago

Hi John, It was great to read your 5 star comments about your Tower product working like a charm. Rest assured our Customer Services Team are always available should you have any enquiries moving forward. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Love how quickly the iron heats up and, being free from the cable and base make it much lighter too. Very happy.”

Helpful Report

Posted 3 years ago

Hello Christine, It was lovely to read your 5 star comments about your cordless iron from Tower. Rest assured our Customer Services Team are always available should you require any assistance in the future. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Quality and price is good also does everything you expect from it.”

Helpful Report

Posted 3 years ago

Hi Many thanks for taking the time to leave your comments and indeed for your valuable order from Tower. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Love it, it looks great in my Kitchen. The large baskets are brilliant can feed the whole family. Not much need for my oven anymore 😀”

Helpful Report

Posted 3 years ago

Hello Max, It was great to read your 5 star comments about your Tower Air Fryer. We were delighted you selected Tower for your valuable purchase. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I am truly overjoyed with the Vortex 4 Litre Air Fryer. It does impressive jacket potatoes with a crispy skin in no time at all. I am still getting to know the Air Fryer but would thoroughly recommend it.”

Helpful Report

Posted 3 years ago

Hi Linda, Many thanks for your kind words about your Tower Vortex Air Fryer. There's nothing better than a delicious jacket potato with crispy skin !!!! Rest assured our Customer Services Team are always on hand if you need any assistance in the future. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“5 out of 5”

Helpful Report

Posted 3 years ago

Hi Andrew, Thanks for your 5 out of 5 comments about Tower. Here at Tower we love hearing from our customers - rest assured our Customer Services Team are always on hand if you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Item just as described prompt service and a good price”

Helpful Report

Posted 3 years ago

Hi Ian, Many thanks for your 5 star comments. I was delighted to read your Tower product was as expected - rest assured our Customer Services Team are always on hand should you have any enquiries in the future. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Lovely style hood steam boost, very very happy”

Helpful Report

Posted 3 years ago

Hello Irene, Many thanks for your 5 star comments about your Tower product. We hope you visit our website again very soon to see our fantastic range of products. Kind regards Keith - Group Customer Services Manager

Posted 3 years ago

“I have had quote a few tower products veg steamer, air fryer, and hand held hoovers they are very good quality.”

Helpful Report

Posted 3 years ago

Hello Kathleen, It was wonderful to read your 5 star comments about the range of products you have from Tower. Thanks so much for being such a loyal customer of Tower - its greatly appreciated. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Bought yesterday. Used once so far. Absolutely delicious. Best wedge fries ever.”

Helpful Report

Posted 3 years ago

Hi Jot, Thanks for your 5 star comments about your Tower product. The wedge fries should delicious !!!! Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“A very quick delivery,the kettle looks much nicer even than advertised picture, Boiling very fast. Extremely happy with the product.”

Helpful Report

Posted 3 years ago

Hi Janet Thanks for taking the time to leave your 5 star comments about your Kettle from Tower. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent does what it says on the box”

Helpful Report

Posted 3 years ago

Hi Many thanks for taking the time to leave your 5 star comments about your Tower product. We were delighted to read your product is meeting your expectations. Rest assured our Customer Services Team are always available to help with any enquiry you may have. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“I give the Tower Vortex 5 out of 5 x quick delivery, very reasonable priced, and easy to use x I have not used my oven for awhile now x you can do so many different things in an airfryer and this 5L is very spacious. Would highly recommend.”

Helpful Report

Posted 3 years ago

Hello Julie, Thanks for your wonderful words about your Tower Vortex Air Fryer. It was great to read about your smooth order and delivery experience. Here at Tower we pride ourselves on providing great products and affordable prices supported by fantastic Customer Service. Take care Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.1 based on 5,882 reviews