Tower Reviews

Name: Tower
Rating: 4.14

4.1 Rating 5,882 Reviews

79 %

of reviewers recommend Tower

4.1

Based on 5,882 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0333 220 6066

Email:

customerservice@towerhousewares.co.uk

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Isra

Tower 5 star review on 11th January 2026

Anonymous

264

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really fast delivery service. No delivery charge and came the next day. Very happy with the fire.”

Helpful Report

Posted 2 years ago

Hi Linda, We were delighted to read your 5 star comments about your positive order and delivery experience from Tower. Should you have any enquiries in the future our Customer Services Team would love to hear from you. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Contacted Tower via email with an issue with my Airfryer. Fayyaz was extremely helpful in resolving the matter. New Airfryer received. Although it did take a while (3rd October - 6th November) Fayyaz was in constant contact throughout discussing options. Excellent customer service. Thank you Fayyaz and Tower.”

Helpful Report

Posted 2 years ago

Hi Caron, Many thanks for your kind words about Fayyaz from our Customer Services Team. Fayyaz is a real star when it comes to looking after our customers. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“Best Buy this year. Really happy with my new Air Fryer”

Helpful Report

Posted 2 years ago

Hi Michael, We were delighted to read your 5 star comments about your Tower Air Fryer. Everyone at Tower HQ appreciates your valuable order. Best wishes Keith - Group Customer Services Manager

Posted 2 years ago

“I love this air fryer its super quick Looks really cool easy settings hopdsca decent amount and great value 👍love it”

Helpful Report

Posted 2 years ago

Hi Thanks for your 5 star comments about your Tower Air Fryer. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“fantastic product duel cooking the new way to go and I don't hav to keep an eye on it does what it says bestest”

Helpful Report

Posted 2 years ago

Hello Stuart Thanks for your 5 star comments about your Tower product. Everyone here at Tower HQ really appreciates your valuable order. Enjoy your dual cooking !!! Keith - Group Customer Services Manager

Posted 2 years ago

“I bought another Tower Air fryer to replace a smaller one. I decided to buy directly from Tower as they had the most competitive price, It was delivered the day after ordering. It is easy to use and I am extremely pleased with this product.”

Helpful Report

Posted 2 years ago

Hi It was wonderful to read your comments about how smooth your order and delivery experience was with Tower. We hope you visit our website again very soon to check out our fantastic range of products. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“Perfect size for my needs. Easy to clean and fits in dishwasher. Now looking to replace the rest”

Helpful Report

Posted 2 years ago

Hello Many thanks for your kind words and your valuable order from Tower. Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I just wanted a simple but efficient filter coffee machine for my decaf coffee, I have found this perfect. It’s easy to use and clean”

Helpful Report

Posted 2 years ago

Hi Ruth, Many thanks for your 5 star comments about your Filter Coffee Machine from Tower. Kindest regards Keith - Group Customer Services Manager

Posted 2 years ago

“I LOVE MY TOWER AIR FRYER !!!!! I thoroughly did my research and it's the best on the market. All stainless steel interior and it really dehydrates. Many claim to dehydrate but the temperature doesn't go low enough. The air fryer that I got goes all the way down to 30c. I have no dehydrated mushrooms at 35c. I guess dehydrating at a lower temperature helps preserve the goodness. Most only go down to 80c. Most of the air fryers on the market are fully of aluminium. Look up Dr Exley - world expert on aluminium and says that it should not be anywhere near food.”

Helpful Report

Posted 2 years ago

Hi Kelly, Many thanks for your 5 star comments about your Air Fryer - everyone here at Tower HQ was delighted to read your comments. Regards Keith - Group Customer Services Manager

Posted 2 years ago

“I love Tower full Stop! I was in need of a new air fryer/oven so needless to say I went straight to Tower and I’m not disappointed, I’m super happy now I have a Tower brand, I feel assured it will last but it’s also very attractive and easy to use. Just perfect”

Helpful Report

Posted 3 years ago

Hello Karena, It was wonderful to read your 5 star comments about Tower and your Air fryer. We were delighted you selected us for your valuable purchase. Rest assured our Customer Services Team are always available if you need any help in the future. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“5 love these canisters Great colour”

Helpful Report

Posted 3 years ago

Hi Val, Many thanks for your 5 star comments about your Tower Storage Canisters. We hope you visit our website again very soon to check out our great range of products. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“My appliance broke down after 11 months with a 3 year guarantee, contacted Tower, spoke to a human every time I called, polite, professional, friendly, I provided the evidence, replacement on it's way. This is the way to treat customers.”

Helpful Report

Posted 3 years ago

Hello Dave Many thanks for taking the time to leave your wonderful comments about your recent contact with our Customer Services Team. Here at Tower we believe the service we provide to our customers is different to that of other organisations. The whole team were delighted to read your kind words. Keith - Group Customer Services Manager

Posted 3 years ago

“Totally happy”

Helpful Report

Posted 3 years ago

Hi Dave It was great to read how happy you were with your Tower product. Thanks for choosing Tower for your valuable purchase. Keith - Group Customer Services Manager

Posted 3 years ago

“Very nice air fryer at good price”

Helpful Report

Posted 3 years ago

Hi Phil, Thanks for your 5 star comments about your Tower product. Best wishes Keith - Group Customer Services Manager

Posted 3 years ago

“So far so good Food been done quickly Outside crispy inside just perfect Easy cleaning Im happy!”

Helpful Report

Posted 3 years ago

Hi Anna, It was fantastic to read your comments about the initial results you have seen by using your Tower Air Fryer. As always our Customer Services Team are readily available should you have any enquiries moving forward. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“First one I've used,very easy and good results”

Helpful Report

Posted 3 years ago

Hello Paul, It was great to read your review about the results you have seen with your Tower Air Fryer. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I love this air fryer still getting used to it but it's a great tool for the kitchen”

Helpful Report

Posted 3 years ago

Hi Ross, Thanks for your 5 star comments about your Air Fryer. Here at Tower we are a little biased and we love our Air Fryers too !!!! Regards Keith - Group Customer Services Manager

Posted 3 years ago

“Excellent value for the money. And excellent service”

Helpful Report

Posted 3 years ago

Hello Dorothy, Many thanks for your kind words. Here at Tower we pride ourselves on offering great products at affordable prices supported by great Customer Service. Regards Keith - Group Customer Services Manager

Posted 3 years ago

“I yust brought my tower airfryer two day I used it two night I was very happy with it so one go and get one u won't be disappointed with sheila”

Helpful Report

Posted 3 years ago

Hi Sheila, Thanks for taking the time to leave your comments about your Tower Air Fryer. We were delighted to read how happy you were with your Air Fryer. Many thanks for your kind recommendation. Keith - Group Customer Services Manager

Posted 3 years ago

“Bought from a well known catalogue”

Helpful Report

Posted 3 years ago

Hi Yvonne, Thanks for your 5 star comments and indeed your valuable order Rest assured our Customer Services Team are always available should you have any enquiries in the future. Regards Keith - Group Customer Services Manager

Posted 3 years ago

Tower is rated 4.1 based on 5,882 reviews