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Trade Taps Reviews

4.6 Rating 1,962 Reviews
89 %
of reviewers recommend Trade Taps
Company Reviews Questions Metrics
4.6
Based on 1,962 reviews
Shipping & Delivery
Delivery Methods
Courier
On-time Delivery
98%
Customer Service
Communication Channels
Email, Telephone
Read Trade Taps Reviews
Visit Website

Phone:

01235 608 845

Email:

customer.services@tradetaps.com

Location:

11L-11M Milton Park
Abingdon
OX14 4RS

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Chris Marsh
Verified Buyer
“good website, helpful staff on the phone.”
Helpful Report
Posted 9 years ago
Hi Chris Much appreciated, we hope to hear from you again soon. Best Wish's Trade Taps
Posted 9 years ago
Nick Claydon
Verified Buyer
“I have used Trade taps on many occasions and have never been let down . Their service has been exceptional.”
Helpful Report
Posted 9 years ago
Hi Nick Thank you for your comments, much appreciated, we look forward to hearing from you again soon. Kind regards Trade Taps
Posted 9 years ago
Rachel Clark
Verified Buyer
“Easy to use website, great price for the taps I bought and very fast delivery. I'm very impressed and would definitely use again!”
Helpful Report
Posted 9 years ago
Hello Rachel Thank you for your message, we look forward to hearing from you again soon. Best Wish's Trade Taps
Posted 9 years ago
SIMON BOYES
Verified Buyer
“Very quick turnaround and good communication, impressed”
Helpful Report
Posted 9 years ago
Hello Simon Thank you much appreciateThanks Customer Services
Posted 9 years ago
Jackie Cherriman
Verified Buyer
“This was my first experience with this company, I can only say that it was somewhat disappointing! I was sent an email stating the item had been dispatched - five days later it had still not arrived. I emailed to advise this and was told they had tried to deliver the day after dispatch and that they had left a card- there certainly was no card left! I then phoned and explained that no card was left, was then advised they would deliver the following day. I asked them to leave in my Secure Porch, only to find they left with my elderly neighbour! Can only say I have found this a very frustrating experience. Especially when on the website it boasts "Quick Delivery" which seven days after dispatch is not at all quick!”
Helpful Report
Posted 9 years ago
Hello Jackie Thank you for email, i'm sorry you feel this way, your comments have been logged, and measures have been put in place to ensure this does not happen again. Kind Regards Customer Services
Posted 9 years ago
Douglas Yule
Verified Buyer
“Great company to buy from, speedy delivery, excellent choice of goods.”
Helpful Report
Posted 9 years ago
Hello Thank you, we are glad your happy with your order, we hope to hear from you again soon Best wishes Trade Taps
Posted 9 years ago
Jacob Robbins
Verified Buyer
“All good. Delivered promptly and with the correct items. No problems at all. Thanks”
Helpful Report
Posted 9 years ago
Hello Jacob Not a problem, we hope to hear from you again soon Best Wishes Trade Taps
Posted 9 years ago
Alan Woods
Verified Buyer
“Taps were good quality and well packaged.”
Helpful Report
Posted 9 years ago
Hello Alan Thank you for your feed back, much appreciated we hope to hear from you soon All the Best Trade Taps
Posted 9 years ago
PIOTR TRZYNA
Verified Buyer
“Very satisfied with product, price and delivery!”
Helpful Report
Posted 9 years ago
Hello We are glad to hear that you are satisfied with your order, We hope to hear from you again soon. Best Wishes Trade Taps
Posted 9 years ago
John Schofield
Verified Buyer
“The whole process was seamless from guidance on products over the phone to quick delivery. Excellent service.”
Helpful Report
Posted 9 years ago
Hello John Thank you, We hope to hear from you again soon Best Wishes Trade Taps
Posted 9 years ago
Carol Hendry
Verified Buyer
“ORDER NO 4010404 I RECEIVED A DAMAGED TAP £130.00 FROM YOU WHICH YOU FAIL TO DO ANYTHING ABOUT I HAVE EMAILED/TELEPHONED YOU NO ANSWERS JUST TODAY TO TELL ME YOU ARE NOT GOING TO DO ANYTHING ABOUT IT I HAVE ASKED TO SPEAK TO A MANAGER NO ONE AVAILABLE YOUR CUSTOMER SERVICES ARE VERY POOR. ALL I ASKED FOR WAS AN UNDAMAGED TAP FOR WHICH I PAID FOR I INTEND TO TAKE THIS FURTHER”
Helpful Report
Posted 9 years ago
Hello Mrs Hendry Thank you for your email, as notified, this has since been resolved. Best Wishes Trade Taps
Posted 9 years ago
Mr M F Swann
Verified Buyer
“Good customer service thank you.”
Helpful Report
Posted 9 years ago
Thank you for your feedback. best wishes Trade Taps
Posted 9 years ago
Fabrizio
Unverified Reviewer
“very poor customer service: one of the item that they delivered had a part that was broken. When I contacted them they offered me to replace it, as "they strive to provide the best customer experience" - I was very positively impressed. Unfortunately what it should have taken 2 days is still going on 3 weeks later. After about 2 weeks I finally received the part, only to found out that they sent the wrong one. Third week in and I am still waiting for the part, and every time i contact them "Amy" sounds very stroppy and annoyed by the fact that I am chasing this up. At the end after a bit of research I found out the right part code so I contacted Geberit (the item producer) myself, paid for the part and express delivery (it all took only £20 and 2 days wait). What i found mostly disappointing is their lack of product knowledge and procurement processes: if they had told me on day one "this is the exact part code and this is how you can get it in 2 days" I would have gone for it. They are cheaper than others, true, but my experience with them hasn't been good at all. I won't be using them again”
Helpful Report
Posted 9 years ago
Hello Fabrizio I apologise that you feel this way, unfortunately this took a little while longer as we had to contact our supplier, who then had to contact Geberit, i can assure you we chased our supplier daily in regards to your order. this kind of incident does not occur very often, and i apologise for the inconvenience this may have caused you. Kind Regards Customer Services
Posted 9 years ago
Jeanne Jones
Verified Buyer
“I am very pleased with the service I recieved and price I paid , I would definitely recommend to friends and family to use this web site it's fantastic .”
Helpful Report
Posted 9 years ago
Hello Jeanne We are glad to hear that you are happy with your order, out service, the price of the item & our website, we hope to hear from you again soon. Best Wishes Trade Taps
Posted 9 years ago
Geoff Ainsley
Verified Buyer
“Very impressed by web site. Easy to follow. Once product identified very simple to purchase. Delivery next day as promised.”
Helpful Report
Posted 9 years ago
Hello Geoff We are glad you were able to purchase & receive the items you required, quickly and efficiently via our website. we hope to hear from you again soon Best Wish's Trade Taps
Posted 9 years ago
Shaun Houcke
Verified Buyer
“It was our first time using Trade Taps, but it will not be our last! Great website, with loads of top brands, amazing prices and outstanding customer service! Thanks TradeTaps”
Helpful Report
Posted 9 years ago
Hello Shaun Thank you for your feedback, we are glad that you are happy with your purchase from us, our website & our service, we look forward to hearing from you again soon. Best Wish's Trade Taps
Posted 9 years ago
Pauline Furzer
Verified Buyer
“Extremely pleased with the service received. Best prices on Internet and even honoured price match. Will definitely use again”
Helpful Report
Posted 9 years ago
Hello Pauline thank you for your feedback, we are glad you are happy with our everything. we look forward to hearing from you again soon. Best Wish's Trade Taps
Posted 9 years ago
Ian Goode
Verified Buyer
“Good price; swift delivery; helpful customer service.”
Helpful Report
Posted 9 years ago
Hi Ian i'm glad your happy with everything, we hope yo hear from you again soon Kind Regards Trade Taps
Posted 9 years ago
Trade-taps
Verified Buyer
“The staff where very happyful, great deliver came on time . Have ordered from them again. Thanks”
Helpful Report
Posted 9 years ago
Hello Nicholson Thank you, we hope to hear from you again soon :)
Posted 9 years ago
Mr Peter Smith
Verified Buyer
“Ordered a wall hung toilet frame from Trade Taps and received excellent service throughout. Brilliant help when I phoned about the product, very knowledgeable and courteous representative. Told me it would be delivered the next day and it was! Thank you.”
Helpful Report
Posted 9 years ago
Hello Peter, i'm glad you are happy with your order from start to finish, and i hope we are able to help you again in the future. Kind Regards Amy
Posted 9 years ago
Trade Taps is rated 4.6 based on 1,962 reviews
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