Trade Taps Reviews

Name: Trade Taps
Address: 11L-11M Milton Park, Abingdon
Rating: 4.54

4.5 Rating 1,967 Reviews

89 %

of reviewers recommend Trade Taps

Company Reviews

Questions

Metrics

4.5

Based on 1,967 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

01235 608 845

Email:

customer.services@tradetaps.com

Location:

11L-11M Milton Park
Abingdon
OX14 4RS

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Trade Taps 1 star review on 13th June 2025

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price and fast delivery but I've given it a poor rating as item arrived completely unprotected. No bubble wrap or cellophane. A toilet pan can get scuffed or scratched but even the plumber was surprised to see the delivery driver turn up carrying a pan and a seat in a box.”

Helpful Report

Posted 9 years ago

Hello Joanne Thank you for your email, On this occasion your order did come directly from our manufacturers who also deliver on there own vans to prevent damages, I'm sorry you feel that this is less than satisfactory. Your comments have been noted and passed on to the relevant persons. Best Wishes Trade Taps

Posted 9 years ago

“It was perfect what I was looking for. Great service delivered next. I check price to couple of the company this was cheapest. Over very happy I will recommend to anyone.”

Helpful Report

Posted 9 years ago

Hello Thank you, we really appreciate it, we hope to hear from you again in the future. Best wishes Trade Taps

Posted 9 years ago

“Searched for several evenings for a dual control mixer tap with rotating spout for a wash basin. Found that Trade Taps did the cheapest price by far. The goods arrived today, only three days after placing my order. Goods were well wrapped and in perfect order - very pleased!”

Helpful Report

Posted 9 years ago

Hello! Thank you for your feed back, we are glad you are happy with your product, we hope to hear from you again. Best wishes Trade taps

Posted 9 years ago

“Ordered Mira flight safe shower tray in taupe. Delivery arrived with incorrect shower tray in white. Driver returned item. Having chased your office numerous times I've been told item out of stock. Emailed twice to find out lead time and heard nothing! Very poor service”

Helpful Report

Posted 9 years ago

Hello Lee Thank you for your message, Upon looking at your order, i can see that a colleague of mine is currently dealing with this for you, but unfortunately she does not work on Fridays and we are not open over the weekends. Kind Regards Trade Taps

Posted 9 years ago

“Easy ordering, prompt delivery. Indication of delivery day would be helpful.”

Helpful Report

Posted 9 years ago

Good afternoon Paul Thank you for your feedback, much appreciated. I will pass this information on. Best Wishes Trade Taps

Posted 9 years ago

“Had a look on the Internet for this certain shower door .i came across this website that was £88 cheaper than my local bathroom shop . Quick delivery , very happy !”

Helpful Report

Posted 9 years ago

Hi Lee Thank you for your feedback, We are glad you are happy with your order. We hope to hear from you again soon. Best Wishes Trade Taps

Posted 9 years ago

“So far so good excellent item came quickly and well wrapped.”

Helpful Report

Posted 9 years ago

Hello Lee Thank you for your feed back, much appreciated. Kind Regards Trade Taps

Posted 9 years ago

“Items (bathroom chinaware) competitively priced, as described, and arrived very quickly - within 3 days for standard order. Larger range of stock than local suppliers (e.g. cistern with lever rather than push button). One thing I hadn't realised was that the pedestal washbasin came without a pedestal - too expensive to order it separately because of the delivery charge, but I was able to obtain one locally.”

Helpful Report

Posted 9 years ago

Hello Stan Thank you for your feedback, we hope to hear from you again soon. Best Wishes Trade Taps

Posted 9 years ago

“Could give your customers more info on the delivery AM or PM would be helpful. Customer service was very good, he tried to find out but the courier could not tell him. I was told that they would phone me hour before. I NEVER GOT A CALL. They just turned up at my door. Lucky I hadn't popped to the shops.”

Helpful Report

Posted 9 years ago

Hello Susan Thank you for your email, unfortunately we are unable to provide delivery times due to your item going out on our suppliers own van, they should have called you 1 hour-30 mins before delivery so i apologise for this, and i have passed this on to ensure this does not happen again. Apologies Best Wishes Trade Taps

Posted 9 years ago

“I placed an order on 25th February 2017 and got told by TradeTaps/Dramco on 2nd March that the item I ordered was out of stock - why wasn't this known on 25th February? Anyway, I cancelled the order and it took 11 days for someone to get round to providing a refund.”

Helpful Report

Posted 9 years ago

Hello Neil Thank you for your email, Unfortunately items do become out of stock when processing orders, in regards to your refund, we were very busy at the end of February beginning of march, so i am very sorry that we took a little bit longer to provide your refund. Best Wishes Customer Services

Posted 9 years ago

“Excellent service”

Helpful Report

Posted 9 years ago

Hello Thank you :) we really appreciate it, we hope to hear from you again soon. Best Wishes Trade Taps

Posted 9 years ago

“easy peasy....”

Helpful Report

Posted 9 years ago

Lemon Squeezy :)

Posted 9 years ago

“shocking experience unfortunately: website image wrong, called to double-check and get order right for what I needed. All confirmed, wrong product delivered, day's labour wasted, delay, inconvenience and”

Helpful Report

Posted 9 years ago

Hi Darren I'm sorry you feel this way, it does appear a mistake occurred and i'm really sorry about this, we have collected this item, and as soon as it arrives back with out warehouse and it have been booked back in, we will of course process your refund. We apologise for the inconvenience caused. Kind Regards Trade Taps

Posted 9 years ago

“Exactly as described. Prompt delivery.”

Helpful Report

Posted 9 years ago

“Exactly as described. Prompt delivery.”

Helpful Report

Posted 9 years ago

Thank you :)

Posted 9 years ago

“I am very unhappy with customer service of Trade Taps. As soon as the delivery was made, I telephoned to say the Riser Kit was unsuitable, but I had to leave a message. This was on Friday, and so far I haven't heard from them. I also emailed and still haven't had a response. Before I placed my order, I phoned Trade Taps as my plumber definitely wanted a kit with sticky pad fixers. I waited for a call back, and was told this kit came with sticky pads. I then placed an online order. This particular kit only came with ONE sticky pad, and was not what was required. I would not recommend them as a reliable company to deal with.”

Helpful Report

Posted 9 years ago

Hello Pauline Thank you for your email, I'm sorry you feel this way, unfortunately we do not have an answering machine service on our phones, so unfortunately no one would have received a message which i am very sorry about. The item you ordered does indeed come with 6 sticky pads, but unfortunately it appears you did receive an incomplete riser kit, occasionally this can happen and i am very sorry about this, due to this error i can see that we arranged a collection for this and are in the process of issuing your refund. Apologies for any inconvenience cause. Kind Regards Customer Services

Posted 9 years ago

“Ordered late Friday morning, delivered by lunch time on Monday, can't ask for much more. Excellent service would certainly recommend!”

Helpful Report

Posted 9 years ago

Hello Harry Thank you, We hope to hear from you soon. Best Wishes Trade Taps

Posted 9 years ago

“Excellent service and price. Highly impressed.”

Helpful Report

Posted 9 years ago

Hi Derek Thank you, Much appreciated :) We hope to hear from you again in the future Best Wishes Trade Taps

Posted 9 years ago

“I was going to source all my bathroom equipment at Travis Perkins, I am so glad I didn't. Trade Taps were excellent, offering quality merchandise, great brands & at a great price. The selection was vast, and all the technical information was clear & concise. The site was also very easy to navigate. Topped off with fast delivery I cant fault them. They are now firmly bookmarked in my browser for the future. Dont go local, go Trade Taps!”

Helpful Report

Posted 9 years ago

Hi Roger Thank you for your feedback, we really appreciate it, we are glad to hear you are happy with our service & our site. We hope to hear from you again soon. Best Wishes Trade Taps

Posted 9 years ago

“Amazing value, great service. Ordered Friday and delivered Monday. Can't get better than that. Thank you”

Helpful Report

Posted 9 years ago

Hello Sarah Thank you, we are glad you are happy with our service. Best Wishes Trade Taps

Posted 9 years ago

Trade Taps is rated 4.5 based on 1,967 reviews