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Travel Republic Reviews

1.4 Rating 472 Reviews

9 %

of reviewers recommend Travel Republic

Company Reviews

1.4

Based on 472 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Travel Republic 1 star review on 16th October 2022

Travel Republic 1 star review on 8th August 2022

Travel Republic 1 star review on 8th August 2022

Travel Republic 3 star review on 21st June 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked a hotel for my holiday with them 6 months ago, for £1890. They now want another £1500 for the booking or they will cancel. Apparently their t&c’s state that they change their prices at anytime as long as they offer you a refund. I booked early as it’s always cheaper and now the prices have gone up everywhere! Be very wary of using them.”

Posted 3 years ago

“After having been sold a hotel stay in Gran Canaria that I paid in July 2020 for December 2020, when I arrived at the hotel on december 18th 2020 the hotel had been closed since March 2020, 4 months before I paid for it. On arrival as the hotel was closed and on the street, I had to pay another an extra £450 if wanted the same category of hotel I already had paid. And I had no choice but to pay, I was told on the phone that I could claim that amount once back in the UK. I came back, wrote a complaint and ask for my £450 back and compensation for the stress endured and breach the contract. They answer is that the contract was not between travel republic and I. That they try to contact me. This was done by sending me emails 4 days before departure telling me that I raised a query and that to follow the link if I wanted and answer. The link looked like the perfect scam email asking me for password that I never gave them. I read in some comment that their telephone operators are very helpful. I guess these are comments of "paid comments" from travel republic as i have experience a total lack of professionalism from travel republic and whatever you agreed with them on payment is not a contract. So be careful before making with travel republic, as from what they wrote me, they do not have any legal obligation to provide what you have paid for.”

Posted 3 years ago

“They were terrible with me and this was before covid ! Nice as pie until you’ve paid them”

Posted 3 years ago

“DO NOT BOOK WITH THESE PEOPLE. YOU HAVE BEEN WARNED Couldn't put ZERO stars. Have used these loads in the past, will never use them again. Waited for payment of cancelled holiday from May. Finally received payment in November, with zero contact for 5 months and an arrogance behind reproach. Only started to get answers when I started to slam them on social media. Bunch of Charlatans and will not support you in need of crises, DO NOT BOOK WITH THESE PEOPLE. YOU HAVE BEEN WARNED.”

Posted 3 years ago

“Tried to amend booking, as flight was cancelled due to covid, got a flight out 2 weeks earlier, had to amend booking at the hotel ourselves, nobody had tried to amend it From travel republic, cut a long story short they blamed hotel provider YOLAGO, they could not contact them and your contract is with travel provider YOLAGO as they pointed out, not with travel republic.we lost 9 days hotel payment, and to find out YOLAGO, TRAVEL REPUBLIC ARE all part of the EMIRATES GROUP,find it hard to believe they could not amend booking, will never book with them again. And once this pandemic is over remember you will need all the customers you can get, TR and all these unsatisfied customers, just might not book again with you, and you will be looking for a new job.”

Posted 3 years ago

“Travel Republic cancel holiday hotel and refuse to refund money.Yours Hotel cancelled 16/11/2020 Hotel booked for 20/11/2020- 30/11/2020 Claim it was a No Show”

Posted 3 years ago

“Cancellation of my holiday took four frustrating months to get a refund, their reviews on trustpilot are littered with fakes ,their fa eBook page is heavily edited many complaint post are swiftly removed”

Posted 3 years ago

“Utterly useless Phones turned off for 4 months ???”

Posted 3 years ago

“I am a loyal customer of TR. Even through the pandemic they pulled through. They made a few errors on the way but who could forsee the devastation of this virus. Well done TR”

Posted 3 years ago

“They promised to contact us two weeks prior to travel in July. They failed. They promised to reply to all our tweets and emails. They failed They gave us a deadline of 9th November to respond to us. They failed After all this they tell us we could have travelled and the booking was non refundable and the hotel and airline won’t refund us. Perhaps if they had acted sooner in this matter we could have got a refund. They were supposed to be our agent. They failed. Ten of us travelling on one booking. The government telling us that only meet in groups of six. We needed advice and support on this. They closed their phone lines furloughed the staff and washed their hands of us. And now we will wash our hands of them. We will never book with them again. Don’t blame COVID, Jet2holidays kept their phone lines open. Spoke to us. Cancelled the holiday for us. I’m sure other operators did the same. I bet you haven’t even spoken to the hotel. You just can’t be bothered. You have your money you don’t care about your customers in the slightest and I hope customers will see what an unreliable agent you are and will shop elsewhere in future.”

Posted 3 years ago

“They have still not replied to one of my open support tickets from 8 weeks ago, yet keep sending marketing emails about how they can be trusted etc. My flight got changed by the airline to a late night one we didn’t want to do with small children without notice and Travel Republic wouldn’t reply to let me rearrange it (earlier ones were available!) and closed their phone lines. I wouldn’t book again because they take weeks to reply and will just close their phone lines when it gets busy. Madness. Despite this I have used them twice before covid and they were okay then. So clearly it’s the volume of enquiries they can’t cope with. But that’s up to them to sort out. Im sorry the trust is gone.”

Posted 3 years ago

“Had to cancel hotel booking. Asked for a refund. Received email from Travel Republic on 23/10/2020 saying that they had negotiated a refund and that I would get it by November 8th. Nothing received. Emailed Travel Republic and they say that I am not entitled to a refund ??????. Worst company in the world. Hopeless.”

Posted 3 years ago

“Well as expected holiday cancelled by travel republic for our florida trip they phone and said they would refund in 5 days. True to thier wird refund in my account in 5 days well done travel republic”

Posted 3 years ago

“Have booked with TR multiple times, helped me out during Icelandic volcano disruption. No quibbles with covid travel problems either, they have kept me informed. I chose a credit note initially but when that came to an end they phoned and I opted for a refund, received in 5 days. Well done TR, I will book with you again”

Posted 3 years ago

“I have booked holidays via Travel Republic on numerous occasions. We had booked to travel to Turkey at the end of April but due to Covid 19 this holiday was cancelled and true to their word Travel Republic refunded monies paid by me back into my bank account within seven weeks from our departure date. We had also booked a package holiday to Egypt in October which unfortunately was cancelled. I had received an email from Customer Support to advise the refund schedule of cancelled holidays. I then received a further email telling me that the refund would be paid out earlier than the 7 weeks following departure date. I have now received a full refund of all monies paid by me and am happy with the service provided.”

Posted 3 years ago

“If I could give them less I would. 24th June I contacted them first and then another 8 support requests later from then until now and no response. No other ways to get in contact with them other than their site. My holiday was meant to be early July and my flights were cancelled. Don’t book with them.”

Posted 3 years ago

“Been waiting over 70 days for a flight refund. Jet2 have sent the monies to travel Republic and they have not refunded me in turn. Despite having received the funds from Jet2 over 79 days ago. There is no way to contact them by phone and my last online request was closed without response. I will now have to contact trading standards to find out what my legal rights are. I fear this money will never be returned. I have used travel Republic many times before. That will not happen again instead I will go for a more expensive package deal as at least I know if there are issues I will be refunded and get a decent customer service.”

Posted 3 years ago

“Hadno problem cancelling my accomodation in Spain after the airline cancelled my flight, however since then i have rebooked an holiday for next year and wished to pay the balance, it does not accept my password, although i have changed it 5 times, help Margaret Terriza”

Posted 3 years ago

“We booked for Malta September 2019 for September 2020. Our flights were cancelled back in June. We left lots of emails but no reply. But the week before out departure date we got a phone call. They apologised for the delay has they had so many customers to deal with. We were offered a change of dates or a refund. Our refund arrived in bank account yesturday. So hang on in there. They will get to you eventually. Thank you Travel republic”

Posted 3 years ago

“Booked a hotel in September 2019 for a wedding in June 2020. I made an amendment in November 2019 because of this change I had to pay the full balance up frot. Which I did. COVID happened and due to travel ban we were unable to travel. I received a customer support message 16th June to say they have obtained a refund and they will process shortly. It is now end of October and I have had no response to any of my emails since. Still no refund. Their phone lines have been shut off so unable to contact them. DO NOT USE THEM.”

Posted 3 years ago

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Travel Republic is rated 1.4 based on 472 reviews