Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,779 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,779 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice quiet stay with friendly and helpful staff. Very tidy and clean room where I had a great night’s stay.”

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Posted 2 years ago

“Great and easy”

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Posted 2 years ago

“When going to the Emirates to watch Arsenal play - Travelodge Finsbury Park is the perfect place to stay.”

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Posted 2 years ago

“From finding the room to paying for the it was very easy and confirmation followed quickly”

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Posted 2 years ago

“Needed to book hotel quickly. Going onto your site was clear, easy to use. Straightforward and confirmation as instant. Well done for making booking a pleasure.”

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Posted 2 years ago

“Booking was straight forward and easy to follow, especially as am older and find these things difficult”

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Posted 2 years ago

“Easy peasy”

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Posted 2 years ago

“Booking was very easy”

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Posted 2 years ago

“All good, no problem.”

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Posted 2 years ago

“The booking system online is very easy and I look forward to my stay”

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Posted 2 years ago

“Well located within all amenities, very clean with helpful staff”

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Posted 2 years ago

“It is the perfect location for us. It is always clean and well kept”

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Posted 2 years ago

“Easy to navigate site and pick extras etc. convenient payment system.”

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Posted 2 years ago

“Straightforward booking process”

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Posted 2 years ago

“The entire booking experience was quick and easy throughout”

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Posted 2 years ago

“In general, the Travelodge booking system is fine but there were two major glitches with this booking: 1. It would not accept payment using a US Credit Card 2. The Parking is shambles. Parking is critically important for me as two passengers have severe mobility issues. However, whatever we did with Travelodge or Horizon Spaces I could not pre-book the parking and was constantly referred to a non-functioning App. If you don't have parking or it can't be pre-booked, say so. Don't mess your customers around - especially AFTER the rooms are booked. This is a source of anxiety for me now as we may arrive and find there is no parking available.”

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Posted 2 years ago

“Booking a room is very easy...can't fault it”

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Posted 2 years ago

“Easy to book and pay”

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Posted 2 years ago

“I was trying to use BlueLight discount but the voucher code kept having an error so I had to start the booking process again. It also wasn't clear how to use this voucher initially.”

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Posted 2 years ago

“Terrible trouble booking. The form kept blanking and then the payment page wasn’t clear.”

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Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,779 reviews