Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.28

4.3 Rating 9,800 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,800 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booking process was very easy.”

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Posted 3 years ago

“Really easy to check availability and book.”

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Posted 3 years ago

“Easy to book”

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Posted 3 years ago

“Online system will not anything other than U.K. postcodes. Overseas customers have to falsify this entry to make booking despite system indicating it is international. Poor oversight by IT department!”

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Posted 3 years ago

“As always, dead easy to book, even way in advance. When flying from Gatwick would never consider anywhere else.”

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Posted 3 years ago

“it was fine”

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Posted 3 years ago

“Haven't stayed yet but booking it was super easy.”

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Posted 3 years ago

“Return visit for us because it’s we loved our first visit. Situated close to the shops, restaurants and the beach it’s perfect. The lodge is very clean and the beds are comfortable. What more do you need?”

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Posted 3 years ago

“Easy/efficient booking process”

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Posted 3 years ago

“Booking tool was v frustrating. Added info for 4 rooms and right at the point of paying, there was an issue and I had to repeat the whole process a number of times. Thought about ringing and asking for assistance but didn't see why I should incur charges to do this. Eventually managed but not something I will want to repeat in a hurry.”

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Posted 3 years ago

“Handy location, well-refurbished if a little expensive some weeks.”

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Posted 3 years ago

“Failed to respond to booking refund I January at Cirencester otherwise ok”

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Posted 3 years ago

“We had difficulty getting on to Cirencester Travelodge but this was perhaps as we asked for an assistance room which was not available, however we did book a family room”

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Posted 3 years ago

“Always happy to stay at Hickstead.”

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Posted 3 years ago

“Booked with not to much of a problem”

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Posted 3 years ago

“It was easy to book a room and when we last went to one it was lovely and clean and the receptionist was very helpful..”

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Posted 3 years ago

“Ibooked online easily with no trouble and then spoke directly with the hotel as we have some personal requirements, which were dealt with by the receptionist Sidney over the phone.”

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Posted 3 years ago

“Booking was very easy, we are looking forward to our visit.”

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Posted 3 years ago

“Booked a room to attend urgent medical appointment but then due to a rail strike needed to increase the stay. Easy to extend my stay.”

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Posted 3 years ago

“The attention and help I received was excellent thank you Dermott reardon”

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Posted 3 years ago

Travelodge UK is rated 4.3 based on 9,800 reviews