Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,772 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

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Metrics

4.3

Based on 9,772 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 2 star review on 13th May 2025

Charlotte

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found it difficult to book a room for two people as the page was showing a default number of guests as one. I had to try several times to get the right booking.”

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Posted 2 years ago

“I tried to book on my phone and accidentally put in the incorrect date, I tried and tried to rectify this but instead of changing the date the booking added a date, I did this numerous times and gave up eventually making the booking on my wife’s phone. Amendments to bookings are almost impossible using your system, this wasn’t the first time and I can assure you that it puts customers off if the booking system isn’t friendly!”

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Posted 2 years ago

“It’s quite annoying to search for your destination, add the room and WiFi and then when you are asked to log in to your account you have to start all over again”

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Posted 2 years ago

“Clean and comfortable but no draws for clothing !!”

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Posted 2 years ago

“For some reason I was booking 4 rooms before payment when I only wanted 1. I clicked off but the cookies picked ip when I went back on. It was a nightmare process but I eventually sorted”

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Posted 2 years ago

“I am disappointed that as a frequent customer I was not offered a discount for my upcoming visit, especially as I am booking 3 rooms.”

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Posted 2 years ago

“Pleasant hotel, staff friendly, rooms basic, unfortunately my room had a nasty smell in the bathroom but I was only staying 1night so put up with it, no gel in hand dispensers staff were informed of this upon departure, room was clean and beds very comfortable. 10 min walk into town centre and 2 mins to quayside. Would stay again”

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Posted 2 years ago

“Looked at booking one day but when I went to actually book the following day (after the business trip had been confirmed) the price had increased - not happy.”

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Posted 2 years ago

“Need to make option for booking twin room more clear”

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Posted 2 years ago

“The booking process was somewhat frustrating being bounced around various other hotels in the vicinity - Newark and Lincoln being the two I particularly remember. I managed to get a booking sorted out in the end...”

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Posted 2 years ago

“Managed to book with ease, looking forward to my stay, especially as the Whetstone Travelodge offers food and breakfast. Booking was easy and I managed to get a reasonable price for what I needed thanks :)”

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Posted 2 years ago

“My booking experience was good but I was very disappointed as after I had booked my 3 night stay, I was checking the map of the area and the same room was £30 cheaper through Google maps !! So disappointed”

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Posted 2 years ago

“Not a good introduction. I had great difficulty setting up an account and it required several attempts to pay. Was this because I was trying to book at the weekend? At any rate, I'm booked in and pleased with the reasonable charge. I'm sure my stay will be happier than my booking experience.”

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Posted 2 years ago

“Stayed here before hotel is fine what is disappointing is I amended the booking to a week earlier and they charge you £10 to do it I thinks this is ridiculous really dissatisfied with that as there was availability”

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Posted 2 years ago

“We are always happy with the rooms and facilities. I am never too sure we get a discount though when we go through the booking procedure. your prices never seem to alter like they used to do”

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Posted 2 years ago

“Booked online from Sweden. Had difficulty getting the payment through. Messed up several times regarding post code. Couldn't find an email to customer service and the chat was closed.”

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Posted 2 years ago

“The staff were pleasant and helpful. Checking in process was easy. The room was basic but clean. The Shower was very poor though, as it was very low pressure. Just a tiny dribble of water. The was also a lot of noise during the night as our room overlooked the loading dock, so deliveries to the hotel disrupted sleep. The breakfast looked nice, but the individual ingredients were never all available at the same time (Bacon came out, but it was all gone by the time eggs came out. The eggs were gone by the time beans came out). So, it wasn't possible to ever get a Full English together unless you were prepared to wait 40 minutes and have most of your food cold. I'll definitely use the hotel again but will request a room on a higher floor and use Wetherspoons round the corner for the food.”

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Posted 2 years ago

“Says if you book in advance you can get rooms at low cost I booked 3 months in advance and payed over 50 a night”

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Posted 2 years ago

“Good basic hotel, normally at a good price, just use as somewhere to sleep. Choice of beers very poor, extractor in bathroom rarely work, soap dispenser not always functional.”

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Posted 2 years ago

“The website is well laid out and easy to follow. I got stuck (30th May between 12-1 when the webpage would not click through to the payment page It took about 10 attempts, about half of which needed the re-entering the Room 2 guest information When I tried to call to check whether this was a website problem or it was just me, the recorded message told me I would be charged for the privilege of getting my problem fixed. I hung up at that point and went back to trying on line. Eventually it worked.”

Helpful Report

Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,772 reviews