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Travelodge UK Reviews

4.3 Rating 9,776 Reviews
82 %
of reviewers recommend Travelodge UK
Company Reviews Questions Metrics
4.3
Based on 9,776 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Travelodge UK Reviews
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Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Richards
Verified Buyer
“Expensive for something Very basic No hair dryer It was clean”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“I am a registered user with Travelodge and found the booking process extremely frustrating as I live outside the UK and it repeatedly told me there was an error with the postal code. The information was prepopulated as I have booked many times before. This is the first time I encountered this problem and despite many attempts to correct the issue I was unsuccessful.”
Helpful Report
Posted 2 years ago
Young
Verified Buyer
“I have attempted to join Travelodge booking screen but it is diabolical”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“The matress needs changing, could feel the springs”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Can’t believe I had to pay for WiFi and it didn’t work and the (v helpful) receptionist said it happens all the time £70 for a room and no modern communication went to the pub next door, but a pint for £5 and got excellent free WiFi Its not hard but travellodge couldn’t manage it - shocking”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Hotel and room was clean. Room had less amenities and less well furnished than other budget hotels. 2nd floor door lock was temperamental. Check-in desk was undermanned. One person covering check-in and bar.”
Helpful Report
Posted 2 years ago
Philip Grayson
Verified Buyer
“The problem I had was applying blue light discount”
Helpful Report
Posted 2 years ago
Adams
Verified Buyer
“its was too noisy and had just one towel for two people”
Helpful Report
Posted 2 years ago
Smith
Verified Buyer
“Bathroom floor grubby, hairs & even toe nails! 🤮 Carpet feels absolutely disgusting, dirty and looks like it needs a good scrub and a hoover!! Kettle I wouldn’t even let my dog drink water from, built up limescale and filled with old manky water, and the coffee machine has old coffee all over it! Absolutely awful, especially as we paid £180 for one night! I feel very disappointed! Would not recommend and definitely won’t be returning”
Helpful Report
Posted 2 years ago
E Jager;Tamse;Van Kessel;Van Der Zedde
Verified Buyer
“very difficult to book outside the UK, because the site doesn't accept a foreign postalcode as part of the address of the booker. Stupid.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“I had a voucher code and couldn't find anywhere on the booking page to use it”
Helpful Report
Posted 2 years ago
John Keen
Verified Buyer
“Now paying double the price for half the quality and value Tv in room not working properly Smoke alarm set off had to be evacuated Holes in bed cover Bathroom not cleaned properly”
Helpful Report
Posted 2 years ago
Hicks
Verified Buyer
“I find it very hard to understand why I am charged for parking while I stay in your hotel”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“I have made a booking and cannot see it on my online account. I have writtent to customer service I hope they will help. No chat available unfortunately.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Difficult as I haven’t stopped with them yet.”
Helpful Report
Posted 2 years ago
Hampsay;Fallon
Verified Buyer
“Since booking I have tried to contact the hotel with no luck. Tried several times now, phone rings for ages then message to say no one available and then cuts you off. It is not a very welcoming or useful tool if not customer friendly.”
Helpful Report
Posted 2 years ago
Bill O'Neal;Haigh
Verified Buyer
“I checked prices on Tuesday as a guest. I went to book on Wednesday and it offered me to sign up for business and receive 5% off. I went thru all the signing up only to see the prices were exactly the same with my ‘Discount’. I went to book next day and the price went up by £100 for what I was looking for. I’m booking nearly 2 months in advance so availability isn’t an issue. Not really happy.”
Helpful Report
Posted 2 years ago
Jackie Worth
Verified Buyer
“Very clunky website”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Price on the other dates row at the bottom was showing as £36.99 for the Monday 29th May but when I selected the dates for Monday 29th to book it the price quoted was £46.99 so the information provided to compare dates and nearby hotels is misleading. I doubled checked and refreshed pages but there was still a discrepancy.”
Helpful Report
Posted 2 years ago
Burns
Verified Buyer
“I have not stayed yet. Wondering why the review. I assume the booking process. Not happy. High rate to get a refundable room. No way to contact customer service by phone from out of the country.”
Helpful Report
Posted 2 years ago
Travelodge UK is rated 4.3 based on 9,776 reviews
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