Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,772 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,772 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 2 star review on 13th May 2025

Charlotte

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good choice of locations but even booking a year in advance , the price went up from £156 to £199 per night , while looking at other options and within 3 hours of first search!”

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Posted 2 years ago

“We always enjoy our stay with travelodge yet prices don't reflect value for money”

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Posted 2 years ago

“You have to repeat the process of booking”

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Posted 2 years ago

“A good standard of hotel for the centre of Birmingham however the price increase on rooms in the last few months has been ridiculous.”

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Posted 2 years ago

“Tired hotel needs updated no hairdryer in the room 🥴 limited food quite basic. Staff friendly and helpful”

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Posted 2 years ago

“found the web site very hard as it kept adding rooms on as I only wanted one and it nearly gave me four as I needed to amend someing”

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Posted 2 years ago

“Good value for money...no soap or shower gel in room..breakfast good but the coffee machine etc did not look as if it had been cleaned in a long while”

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Posted 2 years ago

“I found the booking system clunky and unhelpful. Having tried to book one night at a particular Travelodge, the system said that no rooms were available. This was very misleading as the truth was that for that weekend, they were only taking a minimum of two nights or more. As my date was flexible I was able to book another date at the same venue, but only through my own persistence, not because the system guided me...”

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Posted 2 years ago

“Ok for a no frill speedy visit”

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Posted 2 years ago

“Hope to have a pleasent stay , and me be next time . Thanks”

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Posted 2 years ago

“Woke at 2am by fire alarm going off With no communication we decided to vacate went to reception to find it was a false alarm We are 73 very upset and could not get back to sleep worrying. We use this travelodge quite a lot we live in Wiltshire. We are interested to see how you respond, Regards Thomas stapleton”

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Posted 2 years ago

“Quite a confusing experience. Initially failed to offer any hotels. After reloading the problem was resolved, but the button to proceed to booking was hidden at the bottom of the page. Hard to find.”

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Posted 2 years ago

“Hotel budget standard but our room had been upgraded and good value. Pleasant environment and good local amenities. Staff helpful.”

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Posted 2 years ago

“Central location Room spacious & clean General atmosphere lacking in progessionalism”

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Posted 2 years ago

“Bed was comfortable, but otherwise sparse.”

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Posted 2 years ago

“Can only review the booking process as not yet stayed at the hotel. For some reason I have paid more than my brother for the same product which seems unfair. We both used the same booking service and this was quite complicated as other products and locations kept appearing so It took me longer than necessary.”

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Posted 2 years ago

“The hotels themselves are okay however the website for booking regularly has problems, particularly when paying for the booking.”

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Posted 2 years ago

“I think if you provide free wifi with the booking, this will increase the rating much. Extra fees for wifi with restriction of two devices is really not practical. people stay in the hotel to attend conferences and business meetings and limiting wifi is very frustrating. There is also no shampoos in the shower (Only soap)!!”

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Posted 2 years ago

“Not bad but couldn't find a way to edit my email address in my account so had to set up a new account. A lot of my time was wasted. I just hope the stay is ok.”

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Posted 2 years ago

“Whilst browsing Travelodge website, most prices advertised were not actually the prices of the rooms. When clicking on a hotel, check the price again as it could be a £100 more. This made my search for a room longer as I had to click on each hotel to check the actual price.”

Helpful Report

Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,772 reviews