Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.29

4.3 Rating 9,772 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

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Metrics

4.3

Based on 9,772 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 2 star review on 13th May 2025

Charlotte

Travelodge UK 5 star review on 15th August 2023

Bristowe Bristowe

Travelodge UK 5 star review on 5th August 2023

Simpson

Travelodge UK 5 star review on 1st August 2023

Matthews

Travelodge UK 5 star review on 31st July 2023

Suzanne Taff;Taff

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Could do with plants in the reception area, looking forward to stay”

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Posted 2 years ago

“It would have been 5 but every time I went back to look at the booking I lost the date I wanted to book and had to start over. I like the accessibility actions and the fact you have super rooms that are acceptable. Made me feel special as a disabled customer.”

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Posted 2 years ago

“Maybe I was being silly but I found it difficult to add a second room.”

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Posted 2 years ago

“Very easy to book multiple rooms, reasonable prices!”

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Posted 2 years ago

“Had trouble with slow site connection, had to try couple of times. Got there in the end so happy days.”

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Posted 2 years ago

“Good beds and facilities, general maintenance needs addressing”

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Posted 2 years ago

“So easy to follow and book.”

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Posted 2 years ago

“Very good value for money. Friendly and efficient staff.”

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Posted 2 years ago

“Very clean and quiet, no glasses in washing area for toothbrush”

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Posted 2 years ago

“Found it easy to navigate and book dates required”

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Posted 2 years ago

“Will be able to do a better rating once we have been there.”

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Posted 2 years ago

“Affordable. Clean rooms. Helpful staff”

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Posted 2 years ago

“Would be better if after booking I could log in to account for payment. As it stands I have to start over after logging in, annoying”

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Posted 2 years ago

“Good location”

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Posted 2 years ago

“Travelodge venues vary quite a lot. Some are well-kept and well-run by friendly and helpful staff. Others are quite scruffy, not very clean and problematic. Rooms have faults that should be picked up by housekeeping staff, but aren’t or are ignored, maybe because some housekeeping staff are not very interested. Most frequent issues are worktops that have not been wiped over and have cup rings and food remnants left from the previous occupant - yuk!!! Also empty soap dispensers and occasionally dirty unchanged sheets. These are issues that I have personal experiences of unfortunately. Travelodge is convenient, mostly not too expensive and there are certain things that you know will be familiar no matter which venue you visit, so you know what to expect. One thing that I have found lately is the problem of heating in the rooms. Some rooms have no heating until you arrive and turn it on so the room is very cold and you have to wait quite a while for the room to warm up before you can take a shower. Not good. In others, the heating only works while you are moving around the room and if you are still for a little while you end up shivering while watching tv or just writing a letter. You have to jump up and down in front of the sensor to get some heat. Very difficult in the colder months. On a more positive note when the rooms are serviced properly and the staff are relaxed and welcoming, Travelodge is a great place to stay with a big choice of venues all over the country and it’s still my favourite place to stay!!”

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Posted 2 years ago

“Value for money. Friendly and helpful staff. Aircon/heating system very noisy.”

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Posted 2 years ago

“This review is for the booking process only. Was easy to book on the website. Not yet stayed at the hotel. The only option to ring the hotel directly is a very expensive 0871 number :-(”

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Posted 2 years ago

“Very good value for money. Have used Travelodge a number of times and except for one hotel where I received abuse from a holidaymaker and suddenly no staff in sight, have been pleased with the cleanliness and friendliness of all we came in contact with. As an elderly couple, a choice of a room near to the ground floor and/or option for a "quiet" room would have been nice but these are minor niggles and I would certainly recommend Travelodge if you are on a tight budget.”

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Posted 2 years ago

“As usual a comfortable no-hassle stay. One star deducted as half the car park is in darkness - please fix at least one of the lights to the right of Reception!”

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Posted 2 years ago

“Excellent easy booking system rooms clean, spacious ideal for short golf break”

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Posted 2 years ago

Travelodge UK is rated 4.3 based on 9,772 reviews