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Travelodge UK Reviews

4.3 Rating 9,776 Reviews
82 %
of reviewers recommend Travelodge UK
Company Reviews Questions Metrics
4.3
Based on 9,776 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 75%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.2 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Travelodge UK Reviews
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Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Verified Buyer
“Avoid any room with an even number. All the those room windows back onto a very noisy building probably a refrigeration unit. The humming makes it almost impossible to sleep. This is with the window firmly shut. A friend has an old numbered room with no noise.”
Helpful Report
Posted 2 years ago
Eddy;Clements
Verified Buyer
“We prepaid for evening meals and went to order but they only had pizzas or bites not very good after we had paid for them”
Helpful Report
Posted 2 years ago
Chattaway
Verified Buyer
“Really disappointed, awful smell in room appeared to be from carpet, what looked like rust in the bottom of the kettle and even after changing water and boiling several times was in drinkable due to the taste. No tbags in room, no shower gel in dispenser in bathroom. Really poor value for money”
Helpful Report
Posted 2 years ago
Osullivan
Verified Buyer
“Rooms where dirty and old. Old fan blowing dust around the room, heater was on when we walked in Bathroom was dirty Bed was comfy however”
Helpful Report
Posted 2 years ago
Rennie
Verified Buyer
“Terribly hot and stuffy. When I asked for a fan they said they didn’t have any, when I pushed the matter they mysteriously found one. Giving the distinct impression they just couldn’t be bothered to get us one.”
Helpful Report
Posted 2 years ago
Fussey
Verified Buyer
“Very expensive to speak with on the phone. Customer services slow to respond via email. I'm a bit fed up with Travelodge.”
Helpful Report
Posted 2 years ago
Torr
Verified Buyer
“It was ok for a short stay it need a fridge in the room and air con”
Helpful Report
Posted 2 years ago
Hemmings;Hands
Verified Buyer
“I haven't stayed at a Travelodge for years, but when I noticed it on the Defence card website giving 5% discount I thought I'd give it a try. The Defence website gave me a code and then opened up the Travelodge website. I made the booking, but when coming to pay there wasn't a box to put the code so I ended up paying the full rate. I was not impressed with the booking process. If you offer a discount it should be straightforward to obtain the discount.”
Helpful Report
Posted 2 years ago
White
Verified Buyer
“The rooms are always of an acceptable standard but I do object to having to pay at the time of booking. This can be up to a year in advance and is often quite expensive especially when you have to opt for the flexible rate.”
Helpful Report
Posted 2 years ago
Small
Verified Buyer
“Awful smell in the place, no phone to call reception to informed them of dog food left in the corridor, shower and soap dispensers were empty, after getting into the shower did I realise.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Couple spiders in the bath tub, dust all around table”
Helpful Report
Posted 2 years ago
Woolfrey
Verified Buyer
“Air con very noisy and did not work properly Bath plug hole blocked bathroom not very clean.”
Helpful Report
Posted 2 years ago
Taylor
Verified Buyer
“Not very good really”
Helpful Report
Posted 2 years ago
Kevin Atwell
Verified Buyer
“Tap missing, poor decor with unsightly sealant and edges. Not worth £100.00 for 1 night. Don't think I'll use Travelodge agai”
Helpful Report
Posted 2 years ago
Martin
Verified Buyer
“Room in need of update, clean but bathroom floor smelt of urine, previous occupant wash bag still on back of bathroom door. Good location with greggs and subway opposite for breakfast.”
Helpful Report
Posted 2 years ago
Edwards
Verified Buyer
“Easy to book but I can’t see my booking on the app There nearest rival has a much better website”
Helpful Report
Posted 2 years ago
Fletcher;Bergstrom;Cumming;Fletcher;Lovell
Verified Buyer
“Online booking was difficult to use when booking multiple rooms, with different sleeping arrangements, for a group of people staying differing lengths of time. When booking online for a group, there needs to be separate drop-downs available to cater for this because once you set check-in and check-out dates, it assumes you want this applied to all rooms automatically, which is not always the case.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Staff is kind and helpful. I was not anticipating sleeping beneath rumbling trains. The twin room is very small although it was very clean. Window view is a concrete wall heightening that underground lightless experience - unpleasant and disconcerting. Wifi is not complimentary nor is breakfast - not sure this is good value.”
Helpful Report
Posted 2 years ago
Charles Bottomley
Verified Buyer
“As I got this review after making 2 booking for September so only commenting on the booking process Whilst I’m very happily with the hotel bookings and prices the mobile app is appalling and must be the worst user experience of any app and I use quite a lot”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“It's clean that's about it. Room looks empty, no fridge, hairdryer or iron, only 1 chair. One lift is out of order and the other looks like its been hit by a hammer on the door. Totally basic and no parking. On main road so very noisy. I should have read more before booking. I won't be back.”
Helpful Report
Posted 2 years ago
Travelodge UK is rated 4.3 based on 9,776 reviews
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