Travelodge UK Reviews

Name: Travelodge UK
Address: Sleepy Hollow, Aylesbury Road, Thame, Oxfordshire
Rating: 4.28

4.3 Rating 9,800 Reviews

82 %

of reviewers recommend Travelodge UK

Company Reviews

Questions

Metrics

4.3

Based on 9,800 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Email:

asima.rafath@travelodge.co.uk

Location:

Sleepy Hollow,
Aylesbury Road,
Thame
Oxfordshire
OX9 3AT

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Travelodge UK 5 star review on 10th October 2025

Travelodge UK 5 star review on 5th August 2023

Simpson

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A disaster! Checked in 4pm - was told we have 15minutes to unload car or we have to pay parking? WHAT??? Went to room, put on ac, wasnt working. Error: filter needs to be cleaned. It was filthy. Told front desk we would be out for a few hours. They said it would be checked within an hour. It wasnt. Returned 5 hrs later to hot room. No phone in room. Had to go down to reception. Was asked to wait while they checked in a group. Girl on reception came to check. Said they would move us to another room. Next room on same floor was much cooler. However, BOTH duvets were badly stained, one with what looked like blood, the next like vomit and smelt like it. Another walk/lift to reception. Another wait. It was 11pm before sheets/duvets were replaced. To "clear" the sink you have to press to one side of the base of the sinkhole - disgusting. The shower was barely warm. Internet was not free. I saw a LIE online that airport shuttle was free. it ISNT. 4.50 adults, 3.50 children. Carpets in hallways stained, dirty. Chairs in reception stained. Disgusting. Not even reception can they keep clean. Whoever put stained linen on the beds should be fired. They dont deserve a 1 out of 5. Will I return? You bet I wont.”

Helpful Report

Posted 3 years ago

“The booking was ok except I've been trying for over a week now, ringing every day at different times, to get a cot for one of the 2 rooms ordered. It rings then eventually I get 'no one can take your call right now' and disconnects.”

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Posted 3 years ago

“Nice easy booking system. Thanks.”

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Posted 3 years ago

“At this stage it is only the booking procedure that I can comment on, which was all very easy and straightforward. We have yet to actually stay at the hotel.”

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Posted 3 years ago

“Central location Room spacious & clean General atmosphere lacking in progessionalism”

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Posted 3 years ago

“when I hit the take me to payment page it did not work”

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Posted 3 years ago

“I found it a bit of a problem to get to the type of room I wanted on the website. Other than that, it was good. The main thing I was looking for was to check if we were allowed to bring our dogs and that was very easy to find. We are looking forward to our stay.”

Helpful Report

Posted 3 years ago

“Bed was comfortable, but otherwise sparse.”

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Posted 3 years ago

“Can only review the booking process as not yet stayed at the hotel. For some reason I have paid more than my brother for the same product which seems unfair. We both used the same booking service and this was quite complicated as other products and locations kept appearing so It took me longer than necessary.”

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Posted 3 years ago

“Clean and quiet. My stay was during a heatwave and though they have no aircon they did their best to make my stay comfortable. Duvet covers on the bed with duvet stashed away. Curtains drawn and only using shaded rooms.”

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Posted 3 years ago

“Easy to book.”

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Posted 3 years ago

“Room clean and tidy with aircon”

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Posted 3 years ago

“No problems at all.”

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Posted 3 years ago

“Great staff lovely location very handy being next to a Harvester but wifi and phone reception are poor the rooms are great nice and spacious i will stay here agan.”

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Posted 3 years ago

“Easy to use app, I always check here first for deals, used many times & stayed at Travelodge hotels many times over many years always been completely satisfied.”

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Posted 3 years ago

“Staff amazing hotel ovation perfect would definitely recommend 👍”

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Posted 3 years ago

“Wouldn’t accept any form of payment after many attempts. Eventually managed it the next day”

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Posted 3 years ago

“All ok and always easy to book and prices ok.”

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Posted 3 years ago

“The booking process was easy for me to use, and we are really looking forward to our stay in September.”

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Posted 3 years ago

“I had no problem at all booking my visit online. I picked the dates I wanted and just had to confirm. Very easy process.”

Helpful Report

Posted 3 years ago

Travelodge UK is rated 4.3 based on 9,800 reviews