“Traveloka steals from People - Police involved
I made a booking in January and canceled in April when I was told the flight was canceled by Citylink.
I filed a refund request for COVID and Traveloka said they will process the cancellation.
3 weeks later, I did not hear anything, so I contacted Citilink, who told me no cancellation has been made by Traveloka. (meaning they lie)
I have contacted them over 20 times, however always the same lie and no action.
Citilink has accepted a 100% refund, but it seem Traveloka plan to keep the money.
The next step is to report them to the police for Theft.
Very dishonest management in this company, they belong behind bars”
“I had booked tickets through this agency and everything seemed okay until I needed to reschedule my ticket. The conditions of my rescheduling was that I could do so at no extra cost up to 1 hour before the actual flight, as I had paid extra for that specific ticket. However, once I asked for a reschedule, they asked me to pay roughly an extra $140 and that they could only process this in Indonesian Rupiah because their system was not working and that I needed to have an Indonesian bank account.
The fact that they have asked me to pay an extra $140 when the ticket itself only cost $96 and buying a new ticket from the same website was only going to be $76 was just pathetic. Also, I am from Australia and don't have an Indonesian bank account, how was I supposed to make such payments?
I contacted them via phone and email many times and never could they understand what I asked nor could you understand a word they said as their English was very limited. This had been going for 4 days and nothing had happened. I therefore, asked them to just refund me the ticket, whatever of it they could. Bu this couldn't be processed in time as they kept back and forth with emails. Finally, after my original flight had taken off, they send me an email to say "sorry we can no longer process your claim nor refund your ticket because your flight has taken off.
Never again! It's not the amount of money I have lost, but rather the trust and play around they did with me.”
“Not recommended because you will get charged of reschedule fees even thought you immediately inform them within 10 minutes. So be careful when you book with them.”
“It was pretty easy to book online purchase, from the selection to payment, it was a breeze and we are able to book our flight and accomodation within 5 minutes. It's pretty amazing experience. Though it is a little expensive than other similar website, but it's so far good experience for us.”
