trinca-ferro Reviews

Name: trinca-ferro
Address: 20 The Village 101 Amies Street, London
Rating: 4.48

4.5 Rating 811 Reviews

87 %

of reviewers recommend trinca-ferro

4.5

Based on 811 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Email:

robert@trinca-ferro.com

Location:

20 The Village 101 Amies Street
London
SW112JW

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trinca-ferro 2 star review on 7th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whilst initially I had an especially positive experience with Trinca Ferro in terms of their prompt delivery and the excellent selection of handles and knobs which were available, my experience has now unfortunately become a negative one as I simply cannot make contact with this company. Upon receiving my order approximately three weeks ago, I immediately realised I was going to have to return the door knobs as they did not match my kitchen as I had hoped. I attempted to contact the company by telephone next day to ask for guidance with regard to returning the order but there was no reply to the telephone number they had listed. Since this time I have made a number of attempts to both telephone and email the company but the telephone remains answered and there has been no response whatsoever to my emails. I am extremely disappointed and frustrated by this experience and while I have never previously had cause to post a negative review online, I felt in this instance I had no choice as I simply do not think it is acceptable for a company to be so attentive and helpful to it's customers at the ordering stage but to then ignore them when it becomes necessary to process a return. This has therefore turned my initially positive experience of Trinca Ferro into an altogether negative one:-( If someone at Trinca Ferro is reading this, my Invoice ID is 100010263 so can you please get in touch!!!!”

Helpful Report

Posted 7 years ago

Hi Martina, Thanks for your review and sorry you sound so upset, but all you need to do is simply email us normally if you have any issue. Our email handle is info@trinca-ferro.com and our office always returns quickly on any issue. I have just checked your email handle martina.1@btinternet.com and nothing has been received from you so far. It is very rare that we have any issues like communicated this by phone and as I have been travelling in India over these past few weeks sourcing new products I have not been able to pick up due to the time difference and bad reception. Nothing more than this. Best Robert Trinca-Ferro

Posted 7 years ago

“We ordered cut glass Kristina knobs in two colors (amber and transparent). We were delighted with how they looked on the cupboard doors, however, within a couple of days two of the amber knobs came off in our hands as we opened the doors - the glue had come unstuck. We have had to glue the knobs back onto the screws ourselves and are hoping that it doesn't keep happening. We loved the look but the performance has been very disappointing.”

Helpful Report

Posted 7 years ago

Hi Lynette, Thanks for your message and so sorry to hear of this issue.. we have not had this problem before with this top selling item. There could have been an issue with over tightening and for this we provide the silicone washers to cushion and keep the knobs perfectly in place. If any of our products has an issue it is best if you can please send us an image and would of course send a replacement. Apologies for any inconvenience. Regards, Mike Trinca-Ferro

Posted 7 years ago

“Very efficient, fantastic quality and a great selection of beautiful knobs.”

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Posted 7 years ago

“Unusual kitchen knobs, great price and communication very good.”

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Posted 7 years ago

“Very good quality drawer knobs, exactly as pictured at a good price.”

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Posted 7 years ago

“Exactly what was pictured . Arrived quickily. Very nice , but quite expensive.”

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Posted 7 years ago

Author didn't leave any comments.

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Posted 7 years ago

“Quick & easy delivery. Really pleased with my order. Thank you”

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Posted 7 years ago

“Prompt, accurate, and fun! Loved the photo of my knobs and handles as they prepared to ship. With rose petals! Arrived today, lovely porcelain knobs and handles. Perfect for our remodeled kitchen. Thank you!”

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Posted 7 years ago

“fast and well packaged. Item is lovely, better than image on website!”

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Posted 7 years ago

“This is my second purchase, always good quality and the service is so quick. Would definitely recommend.”

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Posted 7 years ago

“Delivery was quick. The 4 small cupboard knobs were lovely and very good quality for the price.”

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Posted 7 years ago

“I pomelli di color zafferano, hanno rinnovato la cucina. Ottima qualità e professionalità!”

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Posted 7 years ago

“Great service and very happy with produce (amber glass drawer knobs). Thank you!”

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Posted 7 years ago

“The products were very good quality, packaged well and posted promptly”

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Posted 7 years ago

“Such a wonderful range of ceramic drawer knobs to choose from, wonderful store, good prices, prompt delivery, would highly recommend this company.”

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Posted 7 years ago

“I’m generally pleased with my purchase. I ordered 15 knobs. One or two of the screws were too short and one washer was too small. Be careful not to attach too tightly as I have ‘crushed’ one of the ‘metal’ backing plates by fixing the nut too tightly. My boring oak cupboards now look much better so I’m less inclined to paint them.”

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Posted 7 years ago

“Had just what I wanted, fast easy service, excellent product”

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Posted 7 years ago

“Very fast delivery and easy to do business with. Thank you for beautiful products!”

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Posted 7 years ago

“Good customer service every step of the way. I was very happy with my beautiful door knobs and the delivery was quick. Will definitely order again.”

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Posted 7 years ago

trinca-ferro is rated 4.5 based on 811 reviews